herminem
0
Hello All,
A week ago, the 9th of November, I phone Wanadoo to request a MAC number to migrate ISP to another Provider.
For months, the connections are constantly interrupted and stop at about 6 sometimes earlier.
I was told it would take up to 48 hours and it would be sent to me.
Worried it was going to be sent to me at my freeserve address (linked to the Wanadoo account), that I do not use, I asked: "to which address will you send the MAC number?"
I was told "where ever you want" so I gave my yahoo e-mail address.
Result:
After 1 week of checking my mail with no news from Wanadoo, I decide to call again.
Here I am told that the MAC has been sent to a Wanadoo address that I don't have.
Checking my freeserve address, it appears that the most recent mail was received in April 2005...AND...
ON TOP OF ALL, I am told that I can now go to any ISP since my account was canceled on the 9th of November (the same day I requested the MAC!!!).
After holding to speak to a manager, I am confirmed all this information and that there is nothing they can do : they, I quote "don't have the facility to re-open an account" that they have closed without my consent!!!
And when I am complaining that this is not acceptable and they should do something about it, they ask me if there is anything else they can do for me. I reply "No" and they hangup!!!
Is there any official organisation I can complain to?
What is the best way to make this experience known?
Thank you,
HM
A week ago, the 9th of November, I phone Wanadoo to request a MAC number to migrate ISP to another Provider.
For months, the connections are constantly interrupted and stop at about 6 sometimes earlier.
I was told it would take up to 48 hours and it would be sent to me.
Worried it was going to be sent to me at my freeserve address (linked to the Wanadoo account), that I do not use, I asked: "to which address will you send the MAC number?"
I was told "where ever you want" so I gave my yahoo e-mail address.
Result:
After 1 week of checking my mail with no news from Wanadoo, I decide to call again.
Here I am told that the MAC has been sent to a Wanadoo address that I don't have.
Checking my freeserve address, it appears that the most recent mail was received in April 2005...AND...
ON TOP OF ALL, I am told that I can now go to any ISP since my account was canceled on the 9th of November (the same day I requested the MAC!!!).
After holding to speak to a manager, I am confirmed all this information and that there is nothing they can do : they, I quote "don't have the facility to re-open an account" that they have closed without my consent!!!
And when I am complaining that this is not acceptable and they should do something about it, they ask me if there is anything else they can do for me. I reply "No" and they hangup!!!
Is there any official organisation I can complain to?
What is the best way to make this experience known?
Thank you,
HM























