hello.
ive been a freeserve and then wanadoo anytime user for a few years and then on october 3rd i upgraded to broadband on the site.
a few days later my package arrived containing the free modem, which i installed. in the leaflet it said that line activation would take up to 10 days.
the situation has not changed, and its been almost a month now so im beginning to get a little fed up, so i emailed them asking what was going on and received this reply
"Thank you for your email.
Your line is still in the hands of BT as the exhange that you are at
must be full and then as soon as they becomes space then they will put
you on.
If you have any further queries then please do not hesitate to get in
contact with us again."
after reading some of the things on this site about wanadoo im starting to get concerned, so can anyone tell me where i stand? can i cancel my registration? because ive just agreed to a 12 month contract with them.
can they really say its in the hands of bt? my contract is with wanadoo, no?
they havent charged me yet, by the way
thanks
ive been a freeserve and then wanadoo anytime user for a few years and then on october 3rd i upgraded to broadband on the site.
a few days later my package arrived containing the free modem, which i installed. in the leaflet it said that line activation would take up to 10 days.
the situation has not changed, and its been almost a month now so im beginning to get a little fed up, so i emailed them asking what was going on and received this reply
"Thank you for your email.
Your line is still in the hands of BT as the exhange that you are at
must be full and then as soon as they becomes space then they will put
you on.
If you have any further queries then please do not hesitate to get in
contact with us again."
after reading some of the things on this site about wanadoo im starting to get concerned, so can anyone tell me where i stand? can i cancel my registration? because ive just agreed to a 12 month contract with them.
can they really say its in the hands of bt? my contract is with wanadoo, no?
they havent charged me yet, by the way
thanks