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Wanadoo Registration Problems

I wonder if anyone is having the same stupid problem that I am having with Wanadoo?
I've been trying now for the past 4 days to register with them, on-line and over the phone and it is totally impossible to do so.
I have managed to get through all the registration questions, given in all my bank details and then right on the last page the screen goes blank!
I'm getting very frustrated now :confused: when you ring Wanadoo they can't explain why it happens either, but it has been happening quite a bit - but they can't tell me why.
They have said 'someone will call you back - they never do (perhaps they could changer their name Nevadoo?) - Please, there has got to be somebody out there who knows what is happening, because Wanadoo don't!
Please, someone help - Thanks ;)

The latest 'reason why' I can't register is 'I have tried to register too many times' erm........ I have now got to wait 24 hours before my next attempt at looking at a blank screen!
 
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If it goes blank at the end, it usually means something isnt right with the registration from when I've registered with them.

the 2nd part of the address something@thisbit - does the thisbit have a number before it but after the @ like something@21thisbit etc?

Are all your bank details correct? You are entering the correct acc numbers etc? Sometimes people enter their card number as their acc number, my friend did this and it wouldnt register...

Try if you have the cd or online bit the "retrieve account" option on the CD or the website and see if it will retrieve the account as "pay as you go" to see if its registered or not.
 
I tried registering someone for a new Pay As You Go account together with the new Wanadoo.co.uk email addresses on Saturday.
The first attempt resulted in a message telling me something like this:

Sorry, we are currently upgrading our registration procedure and cannot process your registration at the moment.
Please try again a little later.
Thank you

About 30 minutes later, I tried again and successfully registered the person with no problems at all.
 
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I was thinking of registering via the Dixon's deal. You pay 2 months upfront (£35.98) for the 2Gb capped service, and take away a box containing a modem with 2 microfilters. Anyone tried this? How long does it take to activate?
 
StephenR said:
I was thinking of registering via the Dixon's deal. You pay 2 months upfront (£35.98) for the 2Gb capped service, and take away a box containing a modem with 2 microfilters. Anyone tried this? How long does it take to activate?

I would assume the actual activation all depends on your line but is ususally within 10 working days if eveything goes ok.
 
Stephen R, why not go with a better/cheaper service?

Plenty out there, and many are not even capped.

Plusnet are looking good, and very cheap while seemingly much better at custmoer support.

For information on different ISP's, goto www.adslguide.org.uk

Here is what I did on the comparitor. You can see freeserve and onetel get the worst out of the main ISPs.

The big ISP's are usually quite expensive after the free setup etc, and dont often give the support people think. I have also heard good things about Zen, NDO, Vispa, and eclipse.

Shop around, dont just go with the biggies!
 
Old dude said:
Stephen R, why not go with a better/cheaper service?

Plenty out there, and many are not even capped.

Wanadoo Pay as you Go and Anytime are not capped...

also it would help if the original poster could enter his details correctly...
:rolleyes: ;)
 
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Errr....ok.

'I was thinking of registering via the Dixon's deal. You pay 2 months upfront (£35.98) for the 2Gb capped service, and take away a box containing a modem with 2 microfilters. Anyone tried this? How long does it take to activate?'

I was replying to Stephen, as my post clearly said. He is obviously talking about adsl by mentioning microfilters and activation time. You however are on about dial up packages, for what reason I am not clear on.

What Im saying is there is so many better ADSL suppliers, freeserve's support and price are not as good as many.

Price you can see for yourselves and for adsl support look at the stats on adsl guide.

And even if the original poster entered the incorrect details, is that any reason for support not to ring him back up after saying they would?
 
old dude wrote:
Here is what I did on the comparitor. You can see freeserve and onetel get the worst out of the main ISPs.
In terms of user numbers, ISPRs front page shows the following companies to be the main non-cable ISPs:
Freeserve/Wanadoo, AOL, BT, Tiscali, Virgin, Clara.

Visit ADSLGuides comparitor for these ‘main’ ISPs at (where Freeserve is shown as blue):
http://www.adslguide.org.uk/isps/co...ON&tiscali=ON&virginnet=ON&cmp_action=Compare

Need I say anymore about your conclusion that in your words shows Freeserve (OneTel excepted) to be the worst of the main ISPs ?

And I would like to mention that based upon my own observation of other peoples Broadband connection, the ADSL speed test showed Wanadoo/Freeserve at 470k as exceeding even the highest score on ADSLGuides fastest ISPs list.


The big ISP's are usually quite expensive after the free setup etc..
That’s not necessarily true, and as you’ve mentioned Plusnet, let's compare the prices:
If the user wanted a 2G capped service, Plusnet would be only 50p per month cheaper than Wanadoo.
Personally I wouldn’t consider 50p per month to be much of a difference, especially when to achieve such a saving, the customer could find they have to pay Plusnet an additional upfront fee of approximately £100, when Wanadoo/Freeserve require no upfront fee whatsoever.

There may be some bigger cost differences with other companies, but it depends upon the users own individual requirements, and the start-up cost such as modem and activation fees are a very important cost to consider.
 
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Cool, an intelligent poster.

Ok, I wasnt saying they are the worst ISP of all time. Im simply saying you can get much better deals and better support.

I didnt want to get to picky over things, I havent the time.

But if you do.... ;)

Its only 50p if you take into account it being a year. I have had adsl for more than 2 years, so the monthly cost would be important to me. Notice too that I said after setup, meaning monthly cost.

Also, while you may have seen one or two good speeds, thats not a very good indicator.

I do totally agree tho, that it does depend on what the person wants. Which is why I said shop around! A capped adsl service is a very bad idea at the current prices, maybe a market for them if they are much lower.

Oh BTW the ones I compared was BT, Freeserve, AOL, onetel, and plusnet. My apologies for not doing it by the ones on the front page.
 
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Old dude wrote:
Its only 50p if you take into account it being a year. I have had adsl for more than 2 years, so the monthly cost would be important to me. Notice too that I said after setup, meaning monthly cost.
Sorry, perhaps I could have explained myself better.
Theoretically, if a Plusnet user were to have had the same length of service as yourself, (ie 2 years), then based on current costs they would initially appear to have saved 50p per month x 24 months = £12, but at the start of the contract they would have paid Plusnet approximately £100 cash up-front, with the result of being £88 worse off by opting for Plusnet.

At 50p per month difference, it would take somewhere in the region of 17 years to recoup the £100 start-up cost of contracting to Plusnet as opposed to Wanadoo.
Over such a long period something like £70 interest could have been earned on the capital, meaning the user would then have to subscribe for a further 12 years to recoup the lost interest, during which time another £35 interest could have been earned, requiring another 6 years subscription, and so on and so on.
In other words, based upon current price structure, the user would be forever financially disadvantaged by subscribing to Plusnet as opposed to Wanadoo.


Also, while you may have seen one or two good speeds, thats not a very good indicator
Of last months ADSLGuides fastest thirteen ISPs, Freeserve/Wanadoo is ranked as sixth and was only 2% slower than the fastest of all ISPs.
This together with my own personal observations of Wanadoo’s broadband speed, is I believe a reasonably good indicator of what can be hoped for.


I do totally agree tho, that it does depend on what the person wants. Which is why I said shop around!
I wholeheartedly agree with you.
Although I fear it’s a little too similar to buying a computer – as soon as you make a decision and make a purchase, you’re guaranteed to find a better specification machine at a cheaper price elsewhere.
:)
 
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Very true about the new computer anology.

As for the prices, is that including their own hardware? Or plusnets own? Its always more expensive getting an ISP's hardware then getting it yourself (unless you go to PC world).

Im assuming your on about freeserve's uncapped service when going on about the price difference?

Sorry for not looking all this up, but I dont have the time really. I just wanted to point out to the person who wanted broadband there is much better deals out there than a capped service. I think they are very overpriced for what they are.

With also the support not being the worst, but no the best either.
 
Old dude said:
You however are on about dial up packages, for what reason I am not clear on.

Because the original poster is trying to signup to Narrowband - not broadband, create another thread/topic for that if you wish...
 
Old dude wrote:
With also the support not being the worst, but no the best either.
True, which is a bit different to being amongst the worst, and the current ADSL trend shows it as being slightly above average.
My own experience has found it to be very good, however I accept that some people may not have had the same experience.


As for the prices, is that including their own hardware? Or plusnets own? Its always more expensive getting an ISP's hardware then getting it yourself (unless you go to PC world).
Another reason to take every charge into account, not just the monthly subscription fee.
Wanadoo include a modem and 2 x filters FOC, whilst Plusnet charge IIRC approximately £40 for a modem (subject to confirmation, which I haven’t the time for at the moment).
Assuming Wanadoo’s customer didn’t have a need for the modem & filters, they could always sell them on Ebays 'But It Now' for somewhere in the region of £25, thereby reducing their financial outlay even further.


Sorry for not looking all this up, but I dont have the time really.
No need to apologise, I know the feeling only too well.
As well as the time factor, there are just so many ISPs in the UK offering so many various services/options, we could spend all year reseaching & discussing them and still not come to a conclusion regarding which is the best.
 
a solution maybe....

Hello again,
Its been a long time coming but this is what has happened...
My registration problems were indeed a problem with the email address that I had chosen, it did not state that I could not use numbers (eg @1969) only in the second part of the email address, you have to use words aswell - why the people on the other end of the phone could not tell me I will never know!
Also the latest edition to my saga is my PC would not start when I had installed the modem software - my PC started up in safe mode, what Wanadoo fail to tell you is that the CD ROM that comes with the modem that you buy in Dixons etc is not compatible with Windows ME and if you install from the disc it will indeed shut your PC down, you have to visit a website and download the software from there...... Hmmm.... This is what I have done, no problems upto now, but I have not been 'activated' yet, I have another week to wait, so don't fall for the 'switched on in upto 10 days'!
Thanks for your help
 
daz1969 wrote:
My registration problems were indeed a problem with the email address that I had chosen, it did not state that I could not use numbers (eg @1969) only in the second part of the email address, you have to use words aswell
But you can use numerics in the both parts of the email address, as shown in these extracts from Wanadoo’s page regarding email addresses:

Basically there are three components to a Wanadoo email address.

1. The part that goes before the @ sign

There are restrictions on the characters that can be used in the local part of your address:

Only the following alphanumeric characters can be used: A-Z a-z 0-9
There must be a minimum of two characters and a maximum of 64
Only letters can be used at the beginning

A good example of a healthy local part is john12@smith.wanadoo.co.uk. An invalid address would be 3john.12-@smith.wanadoo.co.uk

2. The bit after the @ sign but before the full stop

Again this can be made up of any combination of letters or numerals but must not start with a number (eg, '67smith'). The name must be unique to you and can be up to 24 characters long.

3. The ‘Wanadoo’ part of the address after the full stop

This bit is simple. All new members get a Wanadoo email address.
 
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daz1969 said:
This is what I have done, no problems upto now, but I have not been 'activated' yet, I have another week to wait, so don't fall for the 'switched on in upto 10 days'!
Thanks for your help

Oh so it was broadband... :rolleyes:
 
norfett said:
Because the original poster is trying to signup to Narrowband - not broadband, create another thread/topic for that if you wish...


I was only replying to another poster in the thread, if no-one did that there would be no point in forums.

I dont see any moderator status by your name, so I respectfully ask for you to contact a moderator/administrator rather than telling me what to do in future, thanks. I do not wish to be dragged into any arguments.


Daz1969,

Hope your activation happens soon, broadband is very much better than dial up. :)
 
I am very sorry if I offended you, I was not referring to anyone in particular. I was merely glad that someone posted some details up.

My apologies again.
 
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