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Wanadoo Registration Problems

you can get a modem and filters from dabs for £30...
i guess you have to pay the activation fee as there is no contract with that package... thats all... maybe they might introduce a better one soon
 
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are you in a telewest area then?

£12.99/month for 256k broadband

or

£25 (or £28)/month for 756k broadband
 
I'm in a village 6 miles from Cheltenham/telewest. There are no wireless providers in this area and BT finally activated the exchange 3 weks ago.

Thanks to Wanadoo i'm going to be the last person in the village with bb.
 
I need to get this off my chest: On the phone, as customer service, Wanadoo are terrible. It sounds like chaos down there, none of them know what they're doing. It was becoming so hard to get anything out of them - I cancelled and even that took all morning. It's a disaster. No one should go near them.
 
To be honest mate, thats an unfair comment. Thats like saying women are bad drivers, even though the majority are. HA! I used to work on Freeserve customer care, (Anytime/Hometime cancellations and billing). Some people are not as good as others, everyone gets the same 2 or 5 weeks training depending on full time or part time, it depends on the advisors personality and intelligence. Also experience is a factor, as I worked there longer I figured out how to do more techincal things that I wasnt contracted to do. At the end of the day, Customer support/care are there to change/update details....billing, account administration and cancellations, they don't have to deal with technical quieries, some will try and help as much as they can, others that don't feel confident or simply can't be arsed (alot of advisors are college/university students that do this as a pocket money job, and some just don't care. The call centre I worked in came down hard on people that were like 'whatever' but then the 17/18 year olds would just leave and get a job in Asda. I no this doesnt help when you're trying to get a problem solved but there was over 400 people working on the Wanadoo department when I was there, not all of these people are going to be superstars like me! but the call centre had development areas and other initiatives to improve call standards. technical support was at another call centre, although I believe they lost the contract due to poor service and this is currently migrating to where i worked along with broadband.
 
Last edited:
Agreed

DominicW said:
I need to get this off my chest: On the phone, as customer service, Wanadoo are terrible. It sounds like chaos down there, none of them know what they're doing. It was becoming so hard to get anything out of them - I cancelled and even that took all morning. It's a disaster. No one should go near them.

I had a very similar problem leaving Wanadoo and eventually had to send a recorded delivery letter to the head office to get out. The call centre is chaotic, don't expect any two people to give you the same answer. Make sure you have read your contract and know exactly where you stand - then stick by your guns.
 
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0870 872 0099 then option 2 or 3 is to cancel your account, takes you straight through to customer care, they ask you a few questions as to why you want to cancel after DPAing you, and they'll cancel it there and then. I refuse to believe that if you had followed this correct proceedure (assuming you were on anytime or hometime) and you were the actual account holder with Wanadoo that there would have been a problem. i worked there for 2 years, its as simple as that. As for sounding chaotic, the call centre is an open planned building housing 2000 advisors with a very high roof, things tend to echo, and 2000 voices is going to make a lot of noise. But if you'd like to speak to NTL's indian advisors, feel free. Also Telewest are contracted at the same call centre, along with o2, National Rail enquieries, Barclaycard, so prey you dont have to use any of these services just in case its as bad as Wanadoo. Garbage.
 
flegmo said:
Also Telewest are contracted at the same call centre

Actually Telewest have their own call centres in Attercliffe, Sheffield. Only a tiny part of it does ventura deal with :)
 
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