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Wanadoo woes.

Here I am, the first time I have ever posted anything in a chatroom or likewise. Being a fully sensible adult, and, having had experiences with other 'Service providers' I waited until WANADOO took their latest payment from my bank account. Historically, other service providers( BSKY B (Classic! ) have tried to extract every last penny, by telling you that as a long standing customer, you cannot cancel your agreement, UNTIL you give 30 days notice ! Yesterday, for the 24th month in a row, WANADOO extracted £27.99. from my account. therefore, today, as a fully paid up member of all things decent and sensible, I informed them that I had changed my provider ( To Tesco - didn't tell them that !) and would be cancelling the direct debit. Lo And Behold ! the goalposts have been moved again! I now have to tell them the day BEFORE they apply for the direct debit,that I want to cancel the service, AND, I WILL be put on Hold at .50p a minute ! WHO DECIDES WHEN YOU HAVE TO TELL THESE PEOPLE THAT THEY ARE USELESS ? Everytime I have rang their 'Technical Support' I am spoken to by some adolescent who has been torn away from hos Gameboy, after waiting for 50 minutes at .50p a minute - who inevitably cant help me and resorts to "Switch it off and Switch it back on again " When you do this, YOU'VE GOT NO SERVICE< SO WHERE DO YOU BEGIN ?
Sorry for ranting, but WANADOO ARE the worst providers, no customer back up / satisfaction, no direct advice that you are paying them too much money each month and could get a better package, AND a load of job experience juveniles that couldn't care less - I'm Done (Phew)
 
can I ask why were you speak to tech support to cancel a Broadband account? BB cancellation are charged at national rate to BB custoemr care and rarely que except during peak times and late evening. Also how did you move to Tesco (assuming it was a BB account) without a MAC code before cancelling your direct debit, doesn't seem to make sense. With regards to your comment about the caliber of staff, I personally think it is rather stereotypical to say such things, different people perform at different levels depending on experience ect. I may have the totally wrong end of the stick, for which if I have I do apologise, I'm just a little bewildered. I think maybe you may have also been at fault as much as the advisor on the other end of the phone.

Thanks,

Fleg :)
 
Unless you have got your mac code off wanadoo then you wont be moving to tesco unless you cease the line with wanadoo which will take 2 weeks and go through a activation taking another week with tesco.
 
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jayembee954 said:
I WILL be put on Hold at .50p a minute

I work a callcentre myself, and it's actually illegal to pop anyone on hold or transfer if they're on a premium rate line. Quote this next time, and they'll get something done sharpish for you :)

Also, Tesco is a datastream ADSL provider and to my knowledge Wanadoo is an IP stream provider; due to the core differences in these technologies you will need to cancel; wait for the cancellation to go through, then re-apply.

Either way, go easy on the agents, they're there to help :)
 
Last edited:
you may actually be allow to migrate from ip stream, to datastream - depends if tesco will let you
 
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