Here I am, the first time I have ever posted anything in a chatroom or likewise. Being a fully sensible adult, and, having had experiences with other 'Service providers' I waited until WANADOO took their latest payment from my bank account. Historically, other service providers( BSKY B (Classic! ) have tried to extract every last penny, by telling you that as a long standing customer, you cannot cancel your agreement, UNTIL you give 30 days notice ! Yesterday, for the 24th month in a row, WANADOO extracted £27.99. from my account. therefore, today, as a fully paid up member of all things decent and sensible, I informed them that I had changed my provider ( To Tesco - didn't tell them that !) and would be cancelling the direct debit. Lo And Behold ! the goalposts have been moved again! I now have to tell them the day BEFORE they apply for the direct debit,that I want to cancel the service, AND, I WILL be put on Hold at .50p a minute ! WHO DECIDES WHEN YOU HAVE TO TELL THESE PEOPLE THAT THEY ARE USELESS ? Everytime I have rang their 'Technical Support' I am spoken to by some adolescent who has been torn away from hos Gameboy, after waiting for 50 minutes at .50p a minute - who inevitably cant help me and resorts to "Switch it off and Switch it back on again " When you do this, YOU'VE GOT NO SERVICE< SO WHERE DO YOU BEGIN ?
Sorry for ranting, but WANADOO ARE the worst providers, no customer back up / satisfaction, no direct advice that you are paying them too much money each month and could get a better package, AND a load of job experience juveniles that couldn't care less - I'm Done (Phew)
Sorry for ranting, but WANADOO ARE the worst providers, no customer back up / satisfaction, no direct advice that you are paying them too much money each month and could get a better package, AND a load of job experience juveniles that couldn't care less - I'm Done (Phew)























