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Want to get out of Virgin mess - to swap phone to BT costs £122!!!! any suggestions?

We originally got Virgin because moved into a new flat with no phone line and virgin offered a connection of £30 compared to BTs horrible £122.

Virgin failed to be able to provide an efficient internet service - Cable ? whatever cable is supposed to always be online - we had problems from connection dropping to a high download speed with pages that took so long to load it was worse than having dialup;

I just called BT to see how much it costs to move to a BT phone line - they told me its £122 because virgin line is NPS ( which i googled and couldnt find anything on), and that our landline phone does not go through an exchange ... i am not sure how true this is because i worked in a datacentre for 3 years and am quite sure pretty much all landline phones go through BT and that to connect the current landline we have should not take more than just swapping a cable at the exchange... anyone know how i can find out?

To make it worse after 12 months of complaining bout the quality of service they doubled our bill the month the contract was up! scumbags .... any suggestions for a cheaper swap over or another cable provider would be good!
 
Hi Girlspeed,
There are no other cable operators anymore plus cable operators never worked in the same area it was either telewest of NTL then they were merged and Virgin on the ridicules was born.
 
Presumably you are on a Virgin phone line which has nothing to do with BT.

Unless there is a pre-existing BT socket in your flat you have to pay BT installation fee
 
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Much as the others have said above, you appear to be on Virgin Media's cable network which is not connected to BT's like most other providers. That means if you want a BT line then you'll have to pay the price for a whole new installation, otherwise you're locked into VM's cable network.
 
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