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Warranty process for Three-branded Zyxel NR5103E?

GTom

Casual Member
Just bought a sealed "new", Three branded Zyxel NR5103E from ebay. I wonder what is needed for warranty in case anything goes wrong? Is the serial# sufficient?
 
Just bought a sealed "new", Three branded Zyxel NR5103E from ebay. I wonder what is needed for warranty in case anything goes wrong? Is the serial# sufficient?
Where did you buy it from? eBay or a similar site?
 
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The manufacturer’s warranty will be valid from the date of purchase. If it was a private seller then it’ll be when they purchased it and could be reliant on you having the original receipt.

If it’s a company selling on eBay then you might have to go through them or via eBay if anything goes wrong.

Some manufacturers will accept eBay receipts but others might not as it could be second hand/used.
 
Thanky u! The seller is an ebay business* that sold many 5G routers, so they'd be the first stop :)
*wrong, double checked: private account but with high turnover.
 
Last edited:
I'd say the warranty situation is that it's a bonus if you get one. Three aren't going to be interested and I'd be surprised if the manufacturer supports branded devices.
 
I'd say the warranty situation is that it's a bonus if you get one. Three aren't going to be interested and I'd be surprised if the manufacturer supports branded devices.

Three actively tell people to go away and speak to the manufacturer even when they’re the retailer.
 
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