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Weird disconnect issue on a Openreach 1000/115 FTTP service

meritez

ULTIMATE Member
1000/115 FTTP installed October 2021, was originally 330/50 so a Nokia 1GB ONT was fitted.
Over the last month there's been three disconnects where I have had to reboot the router to reestablish service, ONT Lights all green, LAN light going crazy.
Tried three different routers, three different ethernet cables, fault still happened.
This morning, Openreach engineer replaced Nokia 1GB ONT with Nokia 2.5GB ONT and advised this should had happened at the upgrade to 1000/115, but could not see any issue with connection.
 
1000/115 FTTP installed October 2021, was originally 330/50 so a Nokia 1GB ONT was fitted.
Over the last month there's been three disconnects where I have had to reboot the router to reestablish service, ONT Lights all green, LAN light going crazy.
Tried three different routers, three different ethernet cables, fault still happened.
This morning, Openreach engineer replaced Nokia 1GB ONT with Nokia 2.5GB ONT and advised this should had happened at the upgrade to 1000/115, but could not see any issue with connection.

Although not entirely related to your issue, I noticed something yesterday, just after and around 8AM on our service - granted ADSL, seems like it was a small hitch up though. Haven't had any disconnections like that for a little while.

It could be maintenance and/or an upgrade they're doing which has been causing it?

sudden faulty connection on your end? (by this I mean the cable connections)

router settings you've changed recently (if you have) that may have caused it? (not that it should be that, but you can never be too sure)
 
No changes this end, also confirmed no known local outages and that I'm the only FTTP connection on the CBT on the telegraph pole, so I'm literally a dedicated line back to the Exchange...
 
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