GaryS
Member
I was a previous customer till this last week with Talk Talk Business. For close on twelve months I endured over that time a catalogue of internet droppings all at random times of the day, sometimes days would be okay, other times not so. I was on standard ADSL, I changed the cables, to my router, the router was changed three times, the actual physical telephone line was replaced twice including the master sockets on the wall, however it still did not resolve the problem, in the end I gave up with them as several Openreach engineers who were sent out, stated the line was okay and would round off by saying try switching providers or move to Fibre. I should state that the house is a new build and the overhead Telephone cable from my home is in clear site of the pole, without anything touching it. I don't have any electrical devices that are plugged in that could cause any obvious noise spikes either.
So, I took the plunge and moved to SuperFast fibre (FTTC) and with a reputable company, ZEN. Unfortunately no sooner as the system had gone live on the 15th June, the problem also seemed to migrate across and I have been experiencing the same issue again, all be it when it does disconnect the pick up is much faster. Full credit to Ben the support engineer at Zen, as he promised to monitor the situation and confirmed that whilst their seemed to appear long gaps of stability at different times of the day the connections would randomly drop as he could see that where he’s based. Now, Zen are going to send another router to me just to rule out any possible issue with the new one. I am using a Fritz Box router and they will then continue to monitor that and take it up from there afterwards. I certainly have no criticism of this support and help from Zen and it is far more practical than I ever experienced with Talk Talk Business, so fair play to Zen for promising to get to the bottom of it and not fob me off.
Both Zen and countless previous visits from Openreach have confirmed that the line to my property is stable and can’t see a problem with that as also the telephone line is clear too as I have done a silent test on the line.
With my poor knowledge of the situation, what do you think could be causing this issue, if this is an exchange problem what could that even be and why are Openreach engineers to date unable to yet to pick up the problem?
I am keen to understand what could be the reasons and maybe your technical expertise can share some light on the matter. Can anyone help
So, I took the plunge and moved to SuperFast fibre (FTTC) and with a reputable company, ZEN. Unfortunately no sooner as the system had gone live on the 15th June, the problem also seemed to migrate across and I have been experiencing the same issue again, all be it when it does disconnect the pick up is much faster. Full credit to Ben the support engineer at Zen, as he promised to monitor the situation and confirmed that whilst their seemed to appear long gaps of stability at different times of the day the connections would randomly drop as he could see that where he’s based. Now, Zen are going to send another router to me just to rule out any possible issue with the new one. I am using a Fritz Box router and they will then continue to monitor that and take it up from there afterwards. I certainly have no criticism of this support and help from Zen and it is far more practical than I ever experienced with Talk Talk Business, so fair play to Zen for promising to get to the bottom of it and not fob me off.
Both Zen and countless previous visits from Openreach have confirmed that the line to my property is stable and can’t see a problem with that as also the telephone line is clear too as I have done a silent test on the line.
With my poor knowledge of the situation, what do you think could be causing this issue, if this is an exchange problem what could that even be and why are Openreach engineers to date unable to yet to pick up the problem?
I am keen to understand what could be the reasons and maybe your technical expertise can share some light on the matter. Can anyone help