Mike80
0
Last week, I noticed my FTTC 40/10 broadband was running really slowly, seeing less than 1Mbps upload speeds instead of around 9.5Mbps and downloads of 20Mbps instead of around 37.
So I started troubleshooting, starting with the device, the wifi connection and then the router, when I noticed there was no dial tone on the landline.
After plugging directly into the test socket, there's still no dial tone and still slow internet, with occasional disconnects.
So I contacted my ISP iDNET, and they have now alerted Openreach.
Within half an hour, I got an automated email, giving some information:
I was wondering if anyone could shed any light on what this might mean?
Unfortunately, three hours later, a further automated email came through with another note from Openreach saying the item status had been updated to 'closed', even though I'm without a proper functioning landline + FTTC internet.
iDNET have told me that despite this email, the case is still open.
Do any of the experts on here know what might have caused this issue? It's really frustrating, because it looks like this is going to be the second Openreach issue on my line in two years.
So I started troubleshooting, starting with the device, the wifi connection and then the router, when I noticed there was no dial tone on the landline.
After plugging directly into the test socket, there's still no dial tone and still slow internet, with occasional disconnects.
So I contacted my ISP iDNET, and they have now alerted Openreach.
Within half an hour, I got an automated email, giving some information:
Type: ADD TROUBLE REPORT
Status: OPEN
Priority: ****************
Last Update: 2018-06-23 12:48:01
Title: New Note from Openreach
Description: **Line Stability:**Network Stability:**Test Outcome:Fail**MFL:CE**Term Statement:UNABLE TO DETECT CPE/NTE**Line Signature:**Distance to Fault:3.69**Cable length:4.46**Test Start Time:2018-06-23T13:37:11**Test Stop Time:2018-06-23T13:37:11.
I was wondering if anyone could shed any light on what this might mean?
Unfortunately, three hours later, a further automated email came through with another note from Openreach saying the item status had been updated to 'closed', even though I'm without a proper functioning landline + FTTC internet.
iDNET have told me that despite this email, the case is still open.
Do any of the experts on here know what might have caused this issue? It's really frustrating, because it looks like this is going to be the second Openreach issue on my line in two years.























