qmmmur
Casual Member
So here's the story. December 9, moved into a new house (which had to happen quite rapidly for various reasons). I contacted zen and said I was moving. They said that FTTP was offered at the premises and gave us the prices. I opted for the 100/10 package. Salesperson on the phone said that Openreach would have the order submitted to them and it would be around a 14-21 day lead time. Openreach contractors (not their own engineers) came around two days ago and said that they weren't prepared to do the installation as the box would require a single cable over 68 metres. They said I would get contacted by Openreach soon saying how things would proceed.
This is where things get bad. I called Zen and they said they have no documentation from Openreach on why the install wasn't completed. Openreach (via Zen) sent me an email saying that the national lockdown may delay installs of new FTTP unless there is already a connection or one under 30mbps. To be clear, we have had no connection since December 9th and I'm supposedly WFH. Zen said they will review and get back to me on Monday with an update. I asked if it was possible to just have an FTTC connection installed and I would start a new contract for that, but they said that even that would require some form of Openreach doing work which would only begin in March. Additionally they said that it might even be worse because my current order was placed before the lockdown and so that is more likely to complete. That said, I have no confidence in either party to negotiate for what I need, which is a basic bloody connection at this point so I can do my job.
What kind of hell am I in for if I just 'push through' for the FTTP. Would I be better off taking their grace period and leaving and trying with another provider? Is OFCOM the place to complain at this point?
Thanks everyone.
This is where things get bad. I called Zen and they said they have no documentation from Openreach on why the install wasn't completed. Openreach (via Zen) sent me an email saying that the national lockdown may delay installs of new FTTP unless there is already a connection or one under 30mbps. To be clear, we have had no connection since December 9th and I'm supposedly WFH. Zen said they will review and get back to me on Monday with an update. I asked if it was possible to just have an FTTC connection installed and I would start a new contract for that, but they said that even that would require some form of Openreach doing work which would only begin in March. Additionally they said that it might even be worse because my current order was placed before the lockdown and so that is more likely to complete. That said, I have no confidence in either party to negotiate for what I need, which is a basic bloody connection at this point so I can do my job.
What kind of hell am I in for if I just 'push through' for the FTTP. Would I be better off taking their grace period and leaving and trying with another provider? Is OFCOM the place to complain at this point?
Thanks everyone.