Pillz
0
Hi all ,
Had a frustrating phone call this morning , basically ive been having minor issues with latency over the last week nothing major but considering i pay a bomb for my Internet i expect nothing but the best on ZENS part , i still consider zen to be professional but in this case i'd consider it to be extremely unprofessional. When the fault originally started small fluxuations in my ping i decided to suggest to the tech support to switch interleaving back on to see if it may fix anything on my line , it was a pure shot in the dark on my part to see whether or not the line will improve and it didnt.
So i gave it a day for the fault order to get closed and phoned back in yesterday to get interleaving switched back off , the person on the phone said the fault order is still open and hes waiting for it to be closed before he can do anything i said thats fair enough i will call back in tomorrow morning and get the new fault order opened.
The phone call was as followed :
I phoned into a employee named chris , i started to explain to him what happened exactly as above that my intereaving was On and i wanted it off , i got into detail and explained why it was originally turned back on in the first place. He stated that the interleaving was already off :S
I said its not off , i said i can see its not off by the way my latency is moving , i can physically see my latency with my eyes i explained , and i can also see the default ping with interleaving on which is around 30 to 33ms , i said i wasn't happy with the way the line was performing with it on and i'd like it switched off and he was still claiming it was off , he was arguing with me non stop about this! He then went into meltdown and said something complete idiotic and i quote
*I play call of duty at home and i get 140 ping , theres really no difference between 30 and 140*
I was gobsmacked lol , I couldn't believe what was said just then by then i new what i was dealing with over the phone so i began to give him hints i wanted the call to end and he kept stating he can see on this screen its off and he can send me a email showing the statistics.
Look im not being funny or anything, ive played this game for nearly 4 years if i see a change in it no matter how small or big i know about it , i attend lans and im almost at the top tier of professional gaming i know when i see difference's in my game and i certainly know when interleaving is on or off just by the feel of gameplay and the facts on my screen!
I just thought it was rude he didn't investigate the matter further and never even bothered to take into consideration the customer might be right , there was no ifs or buts in his eyes i was just wrong and i can tell he was getting frustrated over the call as well.
Now im ticked off.
Heres the proof , you may not understand it but you can see the diffrences.
As you can see above both clearly labeled , the diffrence in latency is massive , the thin bumpy is how interleaving has looked off to all 3 isps ive been with in the last 5 years , talktalk , virgin , zen.
Im not ranting or moaning , i really do feel like ive been hard done by here.
Had a frustrating phone call this morning , basically ive been having minor issues with latency over the last week nothing major but considering i pay a bomb for my Internet i expect nothing but the best on ZENS part , i still consider zen to be professional but in this case i'd consider it to be extremely unprofessional. When the fault originally started small fluxuations in my ping i decided to suggest to the tech support to switch interleaving back on to see if it may fix anything on my line , it was a pure shot in the dark on my part to see whether or not the line will improve and it didnt.
So i gave it a day for the fault order to get closed and phoned back in yesterday to get interleaving switched back off , the person on the phone said the fault order is still open and hes waiting for it to be closed before he can do anything i said thats fair enough i will call back in tomorrow morning and get the new fault order opened.
The phone call was as followed :
I phoned into a employee named chris , i started to explain to him what happened exactly as above that my intereaving was On and i wanted it off , i got into detail and explained why it was originally turned back on in the first place. He stated that the interleaving was already off :S
I said its not off , i said i can see its not off by the way my latency is moving , i can physically see my latency with my eyes i explained , and i can also see the default ping with interleaving on which is around 30 to 33ms , i said i wasn't happy with the way the line was performing with it on and i'd like it switched off and he was still claiming it was off , he was arguing with me non stop about this! He then went into meltdown and said something complete idiotic and i quote
*I play call of duty at home and i get 140 ping , theres really no difference between 30 and 140*
I was gobsmacked lol , I couldn't believe what was said just then by then i new what i was dealing with over the phone so i began to give him hints i wanted the call to end and he kept stating he can see on this screen its off and he can send me a email showing the statistics.
Look im not being funny or anything, ive played this game for nearly 4 years if i see a change in it no matter how small or big i know about it , i attend lans and im almost at the top tier of professional gaming i know when i see difference's in my game and i certainly know when interleaving is on or off just by the feel of gameplay and the facts on my screen!
I just thought it was rude he didn't investigate the matter further and never even bothered to take into consideration the customer might be right , there was no ifs or buts in his eyes i was just wrong and i can tell he was getting frustrated over the call as well.
Now im ticked off.
Heres the proof , you may not understand it but you can see the diffrences.
As you can see above both clearly labeled , the diffrence in latency is massive , the thin bumpy is how interleaving has looked off to all 3 isps ive been with in the last 5 years , talktalk , virgin , zen.
Im not ranting or moaning , i really do feel like ive been hard done by here.























