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When is a 3 month contract not a 3 month contract

Kommando

Top Member
Well when it is a Micronet 3 month contract, I signed up for a 3 month contract and after 3 months and 4 payments (1 activation plus 3 montly payments) the service ceased and my login did not work. This is exactly what happened when the 1 month trial finished so I assume that is that.

No complaints as this was a 3 month contract and I only have to wait 1 week for ADSL so no point in renewing.

However 1 month later a 4th payment is taken, when I ask for a refund I am told I should have informed them before the end of the 3 months. I have repeated my request for a refund which is now met with silence. :hrmph:

I have currently paid for a month when no service was either provided or required.
 

Kyle

ULTIMATE Member
Did you actually cancel the service though before the three months?

I say that because the three month contract means that you are bound with a company for at least three months; it doesn't mean that the service ceases after this time period. It is, rather more, that you continue with a 30 day rolling contract, until you decide to cancel.
 

Kommando

Top Member
Exactly, service stopped on exactly the 3 months deadline, before I realised the date I emailed the support to report the login failure, they did not reply but I did not chase it because I then realised it was the 3 month anniversary and did not expect to be billed again.
 

LeeF

ISP Rep
i should ask to speak to their finance director/manager and look for a speedy resolution. No point in speak to people that work in accounts. go straight to the source and sort it. If you have no luck on the 2nd attempt ( if your having to leave messages to call back that is) then on the 3rd time, warn them, that if a returned call is not recieved, then you are going to look towards legal advice and pass it onto a solicitor to deal with under the Consumer Rights Act.

However, most ips's do insist on a 1 month notice to cancel period as that is whats required by BT Wholesale. so tread carefully. but i fully understand what you mean by them cutting you off bang on the 3 month period
 

nathans

Top Member
By cutting your service off they have effectively cancelled the contract on the 3 month which you chose, so any further payment taken is being taken against your wishes, so contact your credit card company and request a charge back
 

micronet

ISP Rep
Please forward your request to:

support@micronetbroadband.com


This will most probably give you speedier response, im sure you will be offered a full refund for the months that you have not used.
 
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