Hi John,
Thanks for your email.
Your speed would increase with the ADSL2+ technology, so I would expect you could see speeds of up to 12Mbit with that result, as it is dependant on the quality and length of your line. However online checkers are not 100% accurate and we will do a physical test once you have placed an order.
We do offer an uncapped service for £24.99 that is connected to the fastest speed available on your line, please see our website for further details of the Connect Plus package at <www.f2s.net>.
With reference to your enquiry, if you already have ADSL with another service provider then it maybe possible to migrate your service to freedom2surf if the losing ISP agrees to this transfer.
You can migrate to freedom2surf for FREE if your current ISP supports outbound migration. If you already have ADSL with another ISP then instead of fully terminating your ADSL connection you can migrate the service to us so that you experience very little downtime.
There are several conditions that dictate whether a Migration order can go ahead. They are as follows:
1. We currently use two types of networks to provision ADSL, these are BT IPStream and Datastream. If your service is provided by an ISP that uses either of these networks then we can migrate your service as long as your ISP issues you with a valid MAC Code.
If you are unsure of the type of ADSL service supplied on your line then continue to place your order and we will test the line to check if migration is possible. If it is not then we will notify you and cancel your order without charge.
2. We only provision `Wires Only` Services as opposed to `Engineer Installed` Services i.e. we do not support the ADSL Service beyond the BT Master Socket or Service Specific Front Plate. All equipment/software, telephone line extensions etc. is your responsibility. If you have an `Engineer Installed` Service and wish to migrate to f2s then we will process the migration but we will modify your service during the migration process so that it becomes a `Wires Only` Service. Any equipment that was originally installed by a BT Engineer will have to be returned to BT on their request. N.B. the Service Specific Front Plate will remain (if installed when the original service was provided) and you will only be able to use your ADSL service from this point, you will not require a microfilter either as these are inbuilt into the SSFP.
3. Migrations for uncapped (Pure IP) or business products will be placed straight on to the product submitted with your order. If you have ordered a product with a speed that your line cannot support, your migration order will fail and you will need to re-order a new product and supply us with a new MAC number.
4. If you have ordered a Connect product we will automatically migrate you to a 2Mb circuit speed (or 8 Mb if you are in an 8 Mb area). If your line cannot support 2Mb/8Mb then your migration will fail and you will need to apply for a new MAC number from your current service provider.
Once you supply us with that MAC number we will retry at the next best possible speed. If for any reason you would like us to try for a slower speed immediately, please let us know within two working days of receipt of the confirmation email.
5. To migrate you will need to request a MAC number from your current ISP. The MAC number is a unique reference code that is assigned to your ADSL service, if your service provider supports outbound migrations then they will be able to provide you with this code.
It is important that the MAC number is given to us correctly. The format will follow one of the following:
For example (L = letter, N = number):
- BBIP12345678/LLNNL
- FTIP123456789/LLNNL
- BBDS12345678/LLNNL
On placing your order please enter the MAC number, the name of your current ISP and the name/specification of the current service you are using into the relevent fields. Once we receive your order we will migrate your service to our network in approximately 5-10 working days (subject to the conditions above).
6. In some cases it will not be possible to migrate your Service, some ISPs use a different method for provisioning ADSL services which means they use a slightly different network system. If this is the case then even if the product appears the same we will not be able to migrate, and a full termination from your current provider will be necessary before we can commence processing your order.
If you have already placed the order please send this information to
broadbandadmin@freedom2surf.net or call them on 0870 242 3758 option 2 then number 1. The office hours are Monday - Friday: 9.30 am - 5.30 pm.
If you do not receive an email or telephone call within 3 days of confirming your MAC number to us or you lose your ADSL connection in the interim of us processing your order then please call us so we may check that your order is progressing correctly.
Please note that the ADSL router/modem must be to UK specification, supports PPPoA V MUX and is compatible with your operating system.
You may place your order via the website address:
www.freedom2surf.net or you may call Sales on 0870 242 3758 option 1 and we will send you a form to complete and return to us.
Best regards
Andy
freedom2surf sales
For further details please see terms and conditions which are available at
http://www.freedom2surf.net/adsl/terms