Last Chance
Casual Member
OK, first post on this forum in the hope that someone can help me make an informed decision as to which ISP I could switch to. My situation is this:
1. I work from home
2. I have a phone line (copper) - important that I retain the current 01527 number if possible
3. I am with Plusnet and have fibre, with whom I don't have any complaints, but ...
4. ... they can't offer a super-duper-fast fibre connection (currently no more than 35Mbps down/6Mbps up) and the cost appears high (~£37 pm, without using the phone)
5. I use Skype (£10.19 pm) to call international landlines on a very regular basis - almost daily
6. I would like to gather up all these services under the umbrella of one ISP
7. I would require good customer service from the ISP
I have tried looking at Vodaphone, but what I can't find out is whether the copper line is included with the advertised £22 charge and how close to the 65Mbps this would actually be. The reason being is their website is chronically bad. Also, try ringing their "Help" line (08080 044 668) - apparently, it is "now closed"!
Zen appears to offer everything I would need (up to 900Mbps), with good customer service ratings (spoke to a human being in the UK), but again I would need to retain my copper phone line @ £16.99 pm.
Is there a better way that I can retain my landline number (landline over fibre - I have to ask: why not?), make free VOIP calls (i.e. drop Skype - I'm a bit hazy on what else is possible), and have much faster broadband?
Or perhaps I should just suffer the loss of my phone number ...
Any help is much appreciated
David
1. I work from home
2. I have a phone line (copper) - important that I retain the current 01527 number if possible
3. I am with Plusnet and have fibre, with whom I don't have any complaints, but ...
4. ... they can't offer a super-duper-fast fibre connection (currently no more than 35Mbps down/6Mbps up) and the cost appears high (~£37 pm, without using the phone)
5. I use Skype (£10.19 pm) to call international landlines on a very regular basis - almost daily
6. I would like to gather up all these services under the umbrella of one ISP
7. I would require good customer service from the ISP
I have tried looking at Vodaphone, but what I can't find out is whether the copper line is included with the advertised £22 charge and how close to the 65Mbps this would actually be. The reason being is their website is chronically bad. Also, try ringing their "Help" line (08080 044 668) - apparently, it is "now closed"!
Zen appears to offer everything I would need (up to 900Mbps), with good customer service ratings (spoke to a human being in the UK), but again I would need to retain my copper phone line @ £16.99 pm.
Is there a better way that I can retain my landline number (landline over fibre - I have to ask: why not?), make free VOIP calls (i.e. drop Skype - I'm a bit hazy on what else is possible), and have much faster broadband?
Or perhaps I should just suffer the loss of my phone number ...
Any help is much appreciated
David























