Sponsored Links

Why can the flat next door get a faster connection?

chris1

Member
I'm moving from London to a mid-size town in the South soon. When I originally checked the postcode, it suggested that the maximum speed was 67mbps. On ordering, it turned out that I'm actually stuck with the lower package of 14-18mbps. So to my mind, I'm paying 75% of the cost for 30% of the same speed. (and I think that's an absolute joke anyway when I was paying £28pm for 500mbps with Hyperoptic)

But costs aside, what I really don't understand is why the flat next door CAN seemingly order the "super fast broadband" (haha!), when I change the flat number in the checker? Why would two flats, immediately next to each other, on the same floor of the same building, have different maximum speeds (same with multiple ISP's)? Doesn't make any sense to me!
 
I personally have absolutely no idea, but I suspect others will suggest comparing the BT Wholesale checker output. Can you provide the results from both addresses? https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Are both properties on the same cabinet for example? (I'd assume so given the same floor?!)

Regarding price, yeh it is what it is I'm afraid. These kinds of problems disappear as we start getting fibre in more places though.
 
Thanks. Funny thing is I checked the BT Wholesale page this morning, and since then it's changed to "available" for VDSL! So I called the provider again who said it wasn't showing as possible to upgrade - yet.

I'm thinking that it's worth calling them again tomorrow... What's really frustrating is that other providers are now showing the faster speeds, but if I cancel now (still in the cooling off period) I'd have to wait for activation again :(
 
Sponsored Links
FTTC or VDSL are the same thing, the FTTC Cabinet can get oversubscribed and a waiting list created. If someone moves and cancels their FTTC then it will show as available as the ISP's databases update but be quick as first come first served so you may have to bit the bullet tomorrow if your ISP has not taken the database update yet.
 
I'm thinking that it's worth calling them again tomorrow... What's really frustrating is that other providers are now showing the faster speeds, but if I cancel now (still in the cooling off period) I'd have to wait for activation again :(
Better than being stuck in a contract for much slower service, no? :(

Sounds like an awkward situation :( good luck with the call tomorrow
 
I'm moving from London to a mid-size town in the South soon. When I originally checked the postcode, it suggested that the maximum speed was 67mbps. On ordering, it turned out that I'm actually stuck with the lower package of 14-18mbps. So to my mind, I'm paying 75% of the cost for 30% of the same speed. (and I think that's an absolute joke anyway when I was paying £28pm for 500mbps with Hyperoptic)

But costs aside, what I really don't understand is why the flat next door CAN seemingly order the "super fast broadband" (haha!), when I change the flat number in the checker? Why would two flats, immediately next to each other, on the same floor of the same building, have different maximum speeds (same with multiple ISP's)? Doesn't make any sense to me!
Is there no 4G/5G broadband solution available instead? Test with mobile to see what’s best, might get much better throughput.
 
When I originally checked the postcode, it suggested that the maximum speed was 67mbps. On ordering, it turned out that I'm actually stuck with the lower package of 14-18mbps.
Did you inadvertently end up ordering an ADSL connection when you thought/wanted to order an FTTC/VDSL2 connection due to the latter not being available due to a full cabinet? That is no more VDSL ports free at the cabinet.

Cabinets can change from available to ‘waiting list’ at the drop of a hat. Its feasible that such a change happened between your initial check and order especially if there was a gap in time. It’s a huge problem due to over demand and under supply in many areas. Basically Openreach aren’t expanding FTTC cabinets any longer. Their focus is on getting FTTP built as quickly as possible.

What does the BTW checker report?
 
Sponsored Links
I dropped 30Mbps FTTC for 4G, never looked back, with a decent setup even in rural areas you can get 100Mbps+ for the same/lower price.
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6024)
  2. BT (3639)
  3. Politics (2720)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2144)
  8. FTTC (2083)
  9. Statistics (1899)
  10. 4G (1814)
  11. Virgin Media (1763)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1405)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules