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Why so slow, with Tesco??

Well, was pleased to find that my tesco broadband was quickly activated and modem sent in good time etc.

However, after some testing I have found it to be far slower than i expected.
Instead of 50+kb/s the max i am getting is 25kb/s. Been on some ADSL test pages and found that its only going about 200kbs!!

Anyone have any clue why and how it may be rectified? Just moved into this flat so may be crappy lines or something?

Thanks for any help.
 
Could be your phone lines, Ive been with tesco for 5 weeks now and get upto 60kbps.

Or you could try different MTU settings.
 
thanks - so it is probably not Tesco's fault then. How should I go about trying to get it sorted or is it impossible?
 
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I would email Tesco support with your speed tests and tell them. It may not be their fault, but it is them who you pay your money to. Tesco should then start their own fault finding procedures, which may lead to them contacting BT to do their stuff (line tests etc).

Do give them time to sort it out, things dont happen in minutes or hours, but keep reminding them every so often.

good luck and let us know how you get on.
 
Murmur2k said:
Thanks for the heads up guys....

Look at the report for my exchange:
http://www.samknows.com/broadband/exchange.php?ecode=SSKMD

Its red and due for upgrade in the next few weeks - will this help the problem?

From SamKnows....
If your exchange is Red or Amber then you may find that at peak times your speed may degrade. You should also find an VP upgrade date attached for your exchange if this is the case.
The VP Status at my exchange is red. At peak times my speeds aren't the best, but off-peak they're pretty good. I'm hoping that the VP upgrade (next week) at my exchange will give me better speeds in the evening.
 
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