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WiFi and Telephone

My friend is using the Huawei Wireless HG520 modem with her TalkTalk broadband. However she finds that whenever she uses her telephone her broadband connection drops. After ending the call the modem reboots the ADSL connection and everything is OK again until the next telephone call. Anyone else had this problem?
 
Is she using micro filters on EVERY phone socket that's in use around her house? has she tried changing the filters or possibly tried a different telephone?
 
It is hard to tell without all the facts but this sounds like the classic
microfilter problem . With broadband on a phone line there are 2 services
running over that line .When these services reach the premises they need to split in order to work properly. For this you use a microfilter ,the microfilter
plugs into the phone socket and has 2 connections ,one small for the Broadband router or modem the other a standard phone socket.
This is all straight forward until you have a extension phone line or a Sky box,fax machine etc. In this case you often need another microfilter or more to ensure the services never meet. If the 2 services meet the broadband is normally the service that drops.

We hope this is of help

Kind regards

Naims.co.uk
 
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Thanks for the help. I will check the filter situation. I think she uses a cordless phone and I wondered if it may be a frequency problem, is it possible that the phone and modem could be on the same frequency?
 
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