This is no doubt a variation on many a desparate theme from the TT catalogue of misery. After deciding that TT were not the ISP for me, I requested that my account be closed and my MAC code be sent to me in January of 2006. No MAC code arrived. Many months down the line, I have continued to be connected, they have been taking £26.99/month instead of £14.99/month from my account - even more galling when it should be FREE by now. Every time I ring up on the 0870 number (it's nice that they can make a profit for being rubbish) I get a different tale, which bears no resemblance the previous tale. And now, without any warning I can no longer get a connection. Obviously, it has taken a number of phone calls (each with a different tale), I'm even more upset than I was in the first place. The latest tale is that my disconnection is still in the system, and that whilst I am still a registered customer and should still have my connection, my login details have been scrubbed from their system. They have kindly offered to send me out new login details which will take 5 days. What I really want them to do is to refund the money they owe me and get off my line so that I can get a new ISP! So, has anybody got any advice as to how I can do this? I'll chase the money later, but right now I want my line back and to get online with another ISP ASAP.























