I haven't been billed since January on Tiscali50 - prior to this payment was all over the shop.
They've emailed me to say they've lost my payment details, given me a new customer ID and password, and told me to alter my account online before 31st May otherwise I'll be on PAYG. However, this incompetent ISP will not give me access to the My Account section of the site - I've been trying for some three weeks now to access this area.
When I try to login to their forums to tell them using my email address and password they won't allow me access - never have. They do not reply to my emails - I've sent three now.
Basically, they are a shambles. It would be interesting to know how many people have been laid off at their place in the last nine months and if they were all in customer services.