SatiivaaBreathaa
Casual Member
First of all, I hope everyone is well and staying safe.
An issue has recently arisen since my housing association has scheduled to replace my living room window when the current situation calms, the problem is my phone line passes through the frame of the window, I pointed this out and was told they can't touch the line, understandably.
My next door neighbour had her windows replaced a few month ago as all the windows are failing of age around the same time, the statement "if it ain't broke don't fix it" has never been so boldly presented, I asked her what they did and she said they just cut the line without saying and once she realised she had to arrange with her isp for bt to come and re run it through the wall.
Although they did this free of charge the downtime would be a major issue for me, If I contacted my isp (post office telecoms) and explained the circumstances could the line be moved free of charge before the window is replaced? that way I don't have to wait for the wire to be spliced then my isp to drag their feet "fault finding" or will I be charged for a master socket relocation?
The fact that everyone's phone line on the street passes through the window tells me it was done by BT, the only reason I can see this being a good idea is saving time which doesn't justify the ugliness of cables passing through window frames and junction boxes on window cills.
Also does the same apply as for line faults where its down to BT if its before the master socket? I haven't a clue when it comes to BT, last December my roof was replaced and the scaffolders somehow snapped my drop wire taking down their gear, they took off without saying leaving my cable coiled up in a neighbours garden, I was dreading paying out an unexpected bill around that period as I expected to be billed for it but I wasn't, they work in mysterious ways.
An issue has recently arisen since my housing association has scheduled to replace my living room window when the current situation calms, the problem is my phone line passes through the frame of the window, I pointed this out and was told they can't touch the line, understandably.
My next door neighbour had her windows replaced a few month ago as all the windows are failing of age around the same time, the statement "if it ain't broke don't fix it" has never been so boldly presented, I asked her what they did and she said they just cut the line without saying and once she realised she had to arrange with her isp for bt to come and re run it through the wall.
Although they did this free of charge the downtime would be a major issue for me, If I contacted my isp (post office telecoms) and explained the circumstances could the line be moved free of charge before the window is replaced? that way I don't have to wait for the wire to be spliced then my isp to drag their feet "fault finding" or will I be charged for a master socket relocation?
The fact that everyone's phone line on the street passes through the window tells me it was done by BT, the only reason I can see this being a good idea is saving time which doesn't justify the ugliness of cables passing through window frames and junction boxes on window cills.
Also does the same apply as for line faults where its down to BT if its before the master socket? I haven't a clue when it comes to BT, last December my roof was replaced and the scaffolders somehow snapped my drop wire taking down their gear, they took off without saying leaving my cable coiled up in a neighbours garden, I was dreading paying out an unexpected bill around that period as I expected to be billed for it but I wasn't, they work in mysterious ways.























