I made the break from supanet just over a month ago after being a customer since January 2005, now well outside of the 12 month contract. I recieved a belated Christmas present from them, they want the return of the complete modem kit or face being charged £30
There will also be a further charge if any of the following are not included with the modem.
2*Filters £4.99 EACH
USB and RJ11 leads £2.50 each
Setup Disk £2.00
So i could face a bill of £46.98
(In the style of Catherine Tates Nan Taylor Character, "What a *ucki* liberty"
I was shocked to recieve a letter, I assumed I owned the modem kit, when I signed a contract it was advertised as free modem, free connection, just like most other isp.