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Wot no AUP posts

MattD..

Casual Member
Good grief. The pidgeons have all scattered, the cat's in his element and there's noone here taking pot-shots! I can't believe it!
 

Yak

Pro Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by MattD..:
<strong>Good grief. The pidgeons have all scattered, the cat's in his element and there's noone here taking pot-shots! I can't believe it!</strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">tbh who gives a **** , no amount of screaming or pot shots are gonna change their mind.

You know, I know, hell, everybody knows that 5 hours/day connection is 4uck1ng sh1te. YES sometimes I have reconnected for a whole day while Linux has dled. BUT, I aint prolly reconnected again for a whole week.

Anyways, it doesn't matter what we say.

Outta here...l8rs
 

MattD..

Casual Member
Well, it was on the cards for a while. Problem is the type of user SAT seems to attract is exactly the kind that needs lots connection time. Yak, you mentioned downloading Linux. I downloaded the Mandrake ISO a while ago and that would have probably got me an immediate kick under this new 6u115h1t. The XP service pack would probably go over the 5 hours, too. Like it or not this is going to harm SAT badly. This is almost a useless service now.

Not that I have any great fund of sympathy for Affinity, whose name is now more of an oxymoron than ever. No, I simply feel for Derek and his team having to suffer the bad press over the coming weeks and then trying to build a reputation back up if and when they "go it alone".

I'm just glad I pre-empted the whole thing and gave my notice, at the same time cancelling the DD for the last month. They still have another month's worth of money from when I signed up. AFAIAC, they can use that to pay for the last month and we're straight. It saves them the bother of refunding me (like that's ever going to happen) and me the mither of trying to wring it back out of them.
 

madsurfer

Casual Member
Personally i do not feel sorry for SAT, ok Derek may be answering complaints with a tad of compassion but at the same time he is allowing his C.S team answer customers in a blatent slanderous way, all they seem bothered about at the moment is their new isp they are launching...unfortunatly the C.S team are forgeting that the people they are passing off with patronising dribble are their future bread and butter. Like a lot people i signed up when they first kicked off,and, i like MattD and others stuck with them through the very bad times (and there was a few of them). Now the time restrictions come in to play and of course everyone is grabbing anything they find in the knife drawer and pointing at SAT.....and why not? all we hear is Affinity this Affinity that....i really do not care, if you buy a Sony telly from Comet and the tv breaks do you nip over the water to sony? nope you expect Comet to sort it, so why the hell do we allow SAT to pass us all off as idiots by EXPECTING us to say "oh sorry SAT although i signed up with YOU, and everthing to do with my dial up has the words Surfanytime embossed across it, i won't blame you for any problems that arise.

final point/complaint........hundreds of SAT users are still owed there month in advance payment....when they ask about it in the forums they are now told "nothing to do with us, Affinity takes your money not us" i really do not give a s**t who deals with the money...it is your webpage where i signed up for internet access, that means i am one of your customers, you are one of Affinitys gimps...it is your problem to sort us out. After seeking legal advice i have been instructed that i am in my rights to submit an application to the county courts to retrieve my money from SAT, they then have a time limit to inform the court of the exact accounting practice of who takes gives and owes money.

hope this helps any others in their pursuit of there dues.
 

MattD..

Casual Member
@madsurfer: Your point is well made. Indeed, the contract we have (or had in my case) is with SAT since the advertising, signup page and everything else is branded as such. We would have no way of knowing that AIL are behind it if they were not the ones appearing on our statements every month. AFAICS, the contract to supply and also, therefore, to refund as per the terms lies with SAT. I imagine any court would agree, so if SAT don't at least show willing and *be seen* to try their best on the customers' behalf, they could very well be in hot water...
 

Pimpernel

Top Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by MattD..:
<strong>@madsurfer: Your point is well made. Indeed, the contract we have (or had in my case) is with SAT since the advertising, signup page and everything else is branded as such. We would have no way of knowing that AIL are behind it if they were not the ones appearing on our statements every month......</strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">Well....well....well!! The old cliche about sinking ships comes to mind. <img border="0" alt="[Nod]" title="" src="graemlins/nod.gif" /> <img border="0" alt="[Nod]" title="" src="graemlins/nod.gif" />

The quote above is NOT TRUE! SAT is hardly mentioned in the T & C's. Even tho' a septaganarian, I was in no doubt that Affinity were the providers when I signed up.

I am not going to get involved in a fracas here, I just wanted to say how surprised I was to see especially, the person who started this thread inviting others to join in SAT bashing. A person who particularly, has been shown every kindness and consideration by the Surfanytime Management and team. As an educated Computer Technician he KNOWS that SAT have bent over backward to get their provider to improve things, without success. He also knows it is the reason they are now going it alone with their new Company <a href="http://www.fireflyuk.net" target="_blank">FIREFLYUK.NET</a>. Good Luck to them!!

BTW Mattd, read your own tag-line! <img border="0" alt="[Laugh]" title="" src="graemlins/laugh.gif" />

:cool:
 

speedy0308

Pro Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by madsurfer:
<strong>....After seeking legal advice i have been instructed that i am in my rights to submit an application to the county courts to retrieve my money from SAT, they then have a time limit to inform the court of the exact accounting practice of who takes gives and owes money..</strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">Do yourself a favour and read the terms you signed up to, the contract, to which you agreed, is between you and Affinity.

Did your 'legal adviser' read this ?

Go check.
Read it.
Understand it.
Show your 'legal adviser'.

It is a contract, between you and Affinity.

You are of course entightled to do what you have suggested. If you want your money though, go shout at the organ grinder.

If you go down the route you are suggesting, don't expect SAT to give a rats ass about helping you out m8, especially after calling them 'gimps'.
 

speedy0308

Pro Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by scirious:
<strong>Go get 'em Pimp! <img border="0" alt="[Nod]" title="" src="graemlins/nod.gif" /> </strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">Ditto... <img border="0" alt="[Nod]" title="" src="graemlins/nod.gif" />
 

MattD..

Casual Member
@Pimpernel: I thought my tagline was very apt...

My, my, how things can change in such a short time. How's that other side of the fence, Mr. Pimpernel? Grass greener, is it? :D

I remember someone once saying that he was taking no scolds from me. A cruel irony is emerging, I think. The only thing I find funny is that you missed the inferrence of my opening post. It was NOT aimed at SAT, I assure you.

Whichever way we look at it, this issue could drag on for weeks. Instead of defending my "backroom lawyer" statement above, I'l try to be a little more proactive. I will contact a couple of real legal-eagles that I know and try to get a definitive answer. I'm still pretty sure that when I signed up the branding ON THE PAGE that contained the T&Cs was SAT. This isn't SAT bashing and everyone who knows me from the SAT forums knows I will support the Glasgow team as much as my conscience allows.

Now <a href="http://forums.surfanytime.co.uk/cgi-local/ubbcgi/ultimatebb.cgi?ubb=get_topic&f=1&t=000246" target="_blank">HERE</a> is a post I made some time ago to the same effect. I note with interest (pun intended) that a SAT rep agreed with me in principle, since he obviously knew where I was coming from. What I was saying there and have repeated in different wording here is that SAT have a responsibility to see that their customers are treated fairly by the supplier that they're contracted to. We are contracted to SAT, who in turn are contracted to Affinity. Burying their heads in the sand over this issue is going to cause far more trouble that the new AUP.

I'm also pretty sure, being clued up to ISPreview, Ross would have found my somewhat tongue-in-cheek post without any help <img border="0" title="" alt="[Wink]" src="wink.gif" /> . It only became serious when the refunds were mentioned, an issue which I quite nicely side-stepped thank-you-very-much.
 

madsurfer

Casual Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Did your 'legal adviser' read this ?

Go check.
Read it.
Understand it.
Show your 'legal adviser'.

It is a contract, between you and Affinity.

You are of course entightled to do what you have suggested. If you want your money though, go shout at the organ grinder.
</font><hr /></blockquote><font size="2" face="Verdana, Arial">Hmm i will give you the benefit of the doubt that you failed to read this bit.

</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> After seeking legal advice i have been instructed that i am in my rights to submit an application to the county courts to retrieve my money from SAT, they then have a time limit to inform the court of the exact accounting practice of who takes gives and owes money.
</font><hr /></blockquote><font size="2" face="Verdana, Arial">
 

speedy0308

Pro Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">...i am in my rights to submit an application to the county courts to retrieve my money from SAT..</font><hr /></blockquote><font size="2" face="Verdana, Arial">Hmm i will give you the benefit of the doubt that they failed to read the part of the agreement which states your contract is with Affinity, not SAT.

<small>[ 24.09.2002, 09:14 AM: Message edited by: speedy0308 ]</small>
 

IAP Support

Guest
Mad is 100% correct.

i DO feel for the guys @ SAT - speaking to them alot i can clearly see their hands are tied on this one. they thought the move to NTL would be a benifical one, but so did every other ISP and THAT'S why it's now crowded - maybe a 50% NTL 50% energis system would work? that way each network would have the headroom for adjustment. however to be honest it would be better to scrap both of them and i believe that's the way forward.

the only people who know NTL's dalup is suffering is NTL - as Ross said to me he can't understand why it's this bad - energis only suffered because of dialup abusers, if everyone kept to what they were allowed it would have run alot smoother. there will always be people who just want to pay £15 a month and connect 24/7 and it dosen't work like that! :rolleyes:

Judging on what i have been told by Ross on face value - IMHO it would be worth hanging on - if this new system works out for them all your friaco nightmare may well disappear - they have a good plan of action which should put SAT in everyones good books - and the launch of FireFly means they can get rid of naffinity and run the network themselves, that's GOT to be worth SOME credit guys?

I kept my Diamond + backup - so far ive had 18 hrs out of it - and thats in dribs and drabs because its SO terrible( althought it's great @ 6am!) - and although i will be leaving it at the end of the month - i'll be back if/when SAT put their plan into action. whether or not you do is obviously your choice

In all fairness guys if each user is by rights allowed 72 hours in a month based on a 10:1 contention ratio then for £34,99 250 hours is MORE than generous - other ISP's charge £29,99(ish) for 100 hours. i can't see people not wanting to pay that when SAT do what they do - the dialup quality should be so much better :)

Yes i am a ISP Rep and no i'm not here to get custom - The guys at this ISP are my friends. i've taken the time to sit down and understand how a dialup ISP works - and so i can see the pros and cons of every arguement.

If you do scan these boards Ross, hope your well mate, speak to you soon :)

Pete

<small>[ 26.09.2002, 07:57 AM: Message edited by: IAP Support ]</small>
 

MattD..

Casual Member
Noted with interest this morning an E-Mail from support asking about the current cancellation issue. If this was instigated by the Glasgow lads, well done. It would appear that Derek and the lads are pulling a few strings (read "Kicking ar$e$ here).
 
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