xilo adsl down?

[JimJams]

My Xilo ADSL is down (few hours now).
Anyone else experiencing issues?

 

[Bob2002]

All seems fine here (C&W LLU). :hrmph:

 

[Mark.J]

Could be a local issue but hard to say without more data, such as what package you're on and what part of the country you're in? On the other hand there might be a problem at your end.

 

[uno]

Sorry to hear of the issues...

Peak times for our users are actually in the day (more business users) so are not during the evening periods.

If you are seeing issues mainly in the later hours, it could indicate line issues.

If you've not already done so, please drop us a ticket and we'll take a look for you but we can be certain this isn't a network issue as it isn't affecting other users.

Matt

 

[Gofast]

Have seen you "review" today ............. seems somewhat unfair as you knew the phone support times when you signed up.

Matt gives support here and at TBB and we have an active support forum at Xilo where you can have ask for assistance any time, plus there is the ticket system within your MY Xilo control panel.

I haven't seen anyone else having issues so it seems more likely an event local to you.