UrbanSlayer
Casual Member
This is going to be a long one, so apologies!
I recently had YouFibre installed, coming from Virgin Media (still have VM for a couple of months). All is good, had the 1GB up/down service (so around 900mb up and down, ish) and is generally very good, apart from one issue - YouTube. For some reason, since switching to Youfibre, YouTube is REALLY slow to start videos. In fact, sometimes they never start, other times they will but at much lower quality and then buffer constantly. Occasionally there is no problem and it all works great, but this is not the norm. It never happened on VM, doesn't happen on 4G on my phone etc, but Youfibre is really consistent in this.
I am reasonably confident it is YouFibre itself, for the following reasons -
As I still have Virgin, I plugged back into that, and Youtube worked as expected. I also used two different VPN services, while on Youfibre (Surfshark and the built in Opera browser one), and on both, once connected, the Youtube video that wouldn't start on Youfibre itself, works fine.
I do use an OPNsense router in place of the Eero 6 (which is in bridge mode for the wifi) for access to Youfibre, but I used this on Virgin as well with no issues, and all other video streaming works fine - Amazon, Twitch (I know it is technically Amazon), Netflix and Floatplane all work perfectly, it is just Youtube. This has also been tested on multiple computers, phones and operating systems (Linux, Windows, Android and iOS). I have also tested this using the Eero 6 as the router and the issue is the same, but again, not a surprise.
DNS wise, I use Cloudflare DNS servers (1.1.1.1 and 1.0.0.1) but have also tested against Google's own and OpenDNS. This is how it was configured on VM as well, without a problem. I do also have a static IP from YouFibre.
Running a traceroute to Youtube on Youfibre and not brings different results, particularly compared to VM. While the final endpoint is different (not a huge surprise), the number of hops to get to Youtube is much higher on Youfibre. VM it is around 8 but with Youfibre, it is usually around 12.
I have run speed tests and connectivity tests while Youtube is having a blip on Youfibre and can see no extra dropping of bandwidth and as before, all other streaming works fine at high (1080p or above) quality.
After doing some extensive Googling and I am not seeing anyone mention this at all, so before I call YouFibre (who I doubt will be able to do much), has anyone else had this issue?
Thanks!
I recently had YouFibre installed, coming from Virgin Media (still have VM for a couple of months). All is good, had the 1GB up/down service (so around 900mb up and down, ish) and is generally very good, apart from one issue - YouTube. For some reason, since switching to Youfibre, YouTube is REALLY slow to start videos. In fact, sometimes they never start, other times they will but at much lower quality and then buffer constantly. Occasionally there is no problem and it all works great, but this is not the norm. It never happened on VM, doesn't happen on 4G on my phone etc, but Youfibre is really consistent in this.
I am reasonably confident it is YouFibre itself, for the following reasons -
As I still have Virgin, I plugged back into that, and Youtube worked as expected. I also used two different VPN services, while on Youfibre (Surfshark and the built in Opera browser one), and on both, once connected, the Youtube video that wouldn't start on Youfibre itself, works fine.
I do use an OPNsense router in place of the Eero 6 (which is in bridge mode for the wifi) for access to Youfibre, but I used this on Virgin as well with no issues, and all other video streaming works fine - Amazon, Twitch (I know it is technically Amazon), Netflix and Floatplane all work perfectly, it is just Youtube. This has also been tested on multiple computers, phones and operating systems (Linux, Windows, Android and iOS). I have also tested this using the Eero 6 as the router and the issue is the same, but again, not a surprise.
DNS wise, I use Cloudflare DNS servers (1.1.1.1 and 1.0.0.1) but have also tested against Google's own and OpenDNS. This is how it was configured on VM as well, without a problem. I do also have a static IP from YouFibre.
Running a traceroute to Youtube on Youfibre and not brings different results, particularly compared to VM. While the final endpoint is different (not a huge surprise), the number of hops to get to Youtube is much higher on Youfibre. VM it is around 8 but with Youfibre, it is usually around 12.
I have run speed tests and connectivity tests while Youtube is having a blip on Youfibre and can see no extra dropping of bandwidth and as before, all other streaming works fine at high (1080p or above) quality.
After doing some extensive Googling and I am not seeing anyone mention this at all, so before I call YouFibre (who I doubt will be able to do much), has anyone else had this issue?
Thanks!























