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Still not had a reply😫
I am surprised as I received an email, from the persons email I provided to you, confirming that someone would contact me, and that person did contact me. I then had another email, a few weeks later, asking if everything was everything was now sorted and I confirmed it had.


I would resend the email again or perhaps a registered letter, in these days of technology its surprising how effective a registered letter can be in promoting a response.
 
Another follow up email sent, but still no reply. Did have some more dialogue with you fibre, but no resolution.
 

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Another follow up email sent, but still no reply. Did have some more dialogue with you fibre, but no resolution.
I would message your MP/Council and get those who want the service to do the same, they can push this and push BT, and even push for updates, I used my MP to get updates on Virgin in the areas as no one knew anything, yet they'd send my MP a ton of info and he forwarded to me, haha :P

broadband just isn't important enough yet its a shame isn't it >.<
 
Involving MP and council will take a while and won't get much more information than has already been given I don't think. If what they're saying is accurate they can't get at a chamber to deliver service and will be awaiting Openreach.

They need access to every chamber in the path to get the cable from property to their network. If a chamber is concreted shut you should really be contacting Openreach.

Netomnia need a clean duct path with access to all chambers on the way to you else they just can't get the fibre where it needs to be: it may need a change of direction / height at each chamber.

If you like PM me the address the chamber is outside. I'll nudge someone at Netomnia to raise to Openreach if they can: I'm not sure if they're able though. They certainly aren't going to want to pay Openreach for any time spent on this.
 
Talk of landscaping sounds like these chambers are in a service strip and the residents at each property don't quite understand that means it isn't their garden
 
Another follow up email sent, but still no reply. Did have some more dialogue with you fibre, but no resolution.
How did you get them to provide such specific information? Netomnia have installed an underground chamber less than 10metres from my front door over two years ago now, and properties 5 doors down one way have started to go live in the last few months, yet they still are telling me that my area is under planning and at the same stage as I ordered 2.5years ago now - clearly a lie
 
Interesting, hat can slow down or pause build in my area? Wisbech (PE13 xTL)

On my street, cables in poles was installed spring 2022. Underground to poles.. Promised connection in ~ 3 months. Year later (2023), again in spring. Again installed more cables. Now from pole to pole and again promises... . Again nearly year past.

Noticed, Netomnia, Youfibre staff visit this site, maybe have some comments about delay instead of basic " work in progress", "we are about to start" e.t.c.

Signed contract back in 2021. Been out of contract for nearly 2 years. Now signed another contract with another VDSL provider.
 
they were meant to come to my town, website had it listed etc, then one day it just disappeared >.<
 
they were meant to come to my town, website had it listed etc, then one day it just disappeared >.<
Someone else, that isn't VM, CityFibre or Openreach, put it in their plans most likely. Netomnia go out of their way to try and avoid overbuilding everyone else besides those three.

They've gotten to the stage where they actually had kit in an exchange and were about to start building chambers when another altnet started building cabinets. They backed out.
 
Email received back today:

Firstly, a couple of apologies! I’m terribly sorry but for some reason I do not seemed to have received your original email, assurances I would have responded. I apologise also for the delay in getting back to you, however I was away for the Christmas period.



I’m sorry to learn of the challenges you have encountered when trying to get connected to our network!



I’ve taken a look into this for you and unfortunately, I’m unable to currently share positive news.



Your order was originally placed under 1 Eller Brook and then the account over-ridden with your address. Number 1 is a ready for service property. However, your address at number 7 has not yet been deemed ready for service by our build team. Therefore, your order went through for installation incorrectly.



I will ensure this is fed back to YouFibre’s Sales Director and Head of Service so that they can review the information provided to you and ensure action is taken to avoid situations like this occurring again.



I can see that our build team has placed your connection on hold as the area needs replanning. This is due to the Openreach records being incorrect, meaning that we are unable to reach your property in the way we had originally planned.



I have copied in my Customer Operations Manager Taya. Taya will liaise with the build team to understand what we can do to get you connected, and the timelines associated to this.



Once again, I’d like to apologise for the delay in my response, but also the frustrations that have been caused. We will back in contact shortly to share the response from the build team and timelines on your connection.
 
Someone else, that isn't VM, CityFibre or Openreach, put it in their plans most likely. Netomnia go out of their way to try and avoid overbuilding everyone else besides those three.

They've gotten to the stage where they actually had kit in an exchange and were about to start building chambers when another altnet started building cabinets. They backed out.
Virgin has done the whole town and outer villages, while Grain has done <20 roads. Grain isn't going to expand much either it seems. wouldn't call them competition.
 
Virgin has done the whole town and outer villages, while Grain has done <20 roads. Grain isn't going to expand much either it seems. wouldn't call them competition.
May have also had issues within the exchange itself meaning they couldn't place their kit.

It happens. They need room for a bunch of OLTs, switches and router.
 
Someone else, that isn't VM, CityFibre or Openreach, put it in their plans most likely. Netomnia go out of their way to try and avoid overbuilding everyone else besides those three.

This is annoying, and kind of now makes sense why they'd descope my area. "Full Fibre Limited" had us planned late 2021, and then it got removed, and is now back reporting "We are planning the build in your area", so I'm guessing they've pulled this part of the build indefinitely... I wish Netomnia had just told me that when querying though.

Hopefully providers aren't abusing knowing that they pull deployments based on scoped areas. 😤
(Else this is VM/BT only, which then had Netomnia planned, and then FFL replaced Netomnia 😞)

FFL did Burton the next town over - and they've got so few premises covered it's a bit of a joke. I can't find any postcodes where they actually have service when checking, but appear to be "job done"
 
This is annoying, and kind of now makes sense why they'd descope my area. "Full Fibre Limited" had us planned late 2021, and then it got removed, and is now back reporting "We are planning the build in your area", so I'm guessing they've pulled this part of the build indefinitely... I wish Netomnia had just told me that when querying though.

Hopefully providers aren't abusing knowing that they pull deployments based on scoped areas. 😤
(Else this is VM/BT only, which then had Netomnia planned, and then FFL replaced Netomnia 😞)

FFL did Burton the next town over - and they've got so few premises covered it's a bit of a joke. I can't find any postcodes where they actually have service when checking, but appear to be "job done"
Installing full fibre into a town is a very expensive business. A lot of the AltNets are trying to target areas where there are absolutely no full fibre options. They know that there are a lot of people in those towns they can sign up for 2 years instantly because there is currently no other choice.

If you are a competitior, why would you then suddenly go into a town when someone else has just built it? All the early adopters and people who are keen to want full fibre are all already locked in to two year contracts.

The thing to do would be to note "when" a town goes live for one AltNet, then possibly plan to come back in 18 months time to scoop up those who are looking for a new provider or compete, but who knows, by then other companies would be in the area too.

Remember also that in the main, Openreach "have" to build everywhere. Not all companies have to do so, so they have to be a bit more careful with where they pick to build.
 
If you are a competitior, why would you then suddenly go into a town when someone else has just built it? All the early adopters and people who are keen to want full fibre are all already locked in to two year contracts.
I understand everything you've just said, and I'm fully aware of the risk & limitations etc.. But that's not what I'm saying... FFL announced they'd be doing this location in 2021, long before Netomnia. Then they added about 3 streets to the rollout plan it seems, then silently dropped it. (I can't see any detail of any addresses which can take service, they "did" one of the main A roads through the town - but I suspect this was connecting to a business or gov building, rather than resi build...)

Netomnia stated they're doing the area, and all of a sudden the area seems to be back in scope for FFL. Checking by postcode, Netomnia are only now doing a small subset of area, and there are a few postcodes I've checked are having both.

Remember also that in the main, Openreach "have" to build everywhere. Not all companies have to do so, so they have to be a bit more careful with where they pick to build.
and it's a pre-req for for Netomnia to follow BT round, right? which was done in ~July 2021. Area is a mix of duct & polework, but there's no rhyme or reason I can see that makes sense as to why Netomnia are doing a specific area covered by this telephone exchange, rather than the whole area. (and significantly less premises than the announcement).

Telent pulled fibre through my housing 'estate' (for want of a better term) for BT, in an afternoon, it's all ducted, and the telephone exchange is 2 streets away, also all ducted (which must be clear, or clear-ish else BT wouldn't have been able to run anything.

I got a very generic reply from Netomnia of "we're not rolling out to your area currently" after it was scoped, then de-scoped and queried - but seemingly signing up for notifications isn't worth it because I'd had none - unless they're only using this to tell people an area is now live.
 
I don't 100% agree with some of the comments around deployment, where I live I currently have the following as options:

VM
Openreach FTTP
Netomnia / Youfibre
Cityfibre are coming in the next year or two.

Don't think it's necessarily about not overbuilding, may be in some cases, think they consider housing / population density and ease of build which will mean cheaper costs.
 
I don't 100% agree with some of the comments around deployment, where I live I currently have the following as options:

VM
Openreach FTTP
Netomnia / Youfibre
Cityfibre are coming in the next year or two.

Don't think it's necessarily about not overbuilding, may be in some cases, think they consider housing / population density and ease of build which will mean cheaper costs.
I agree on this too, I also recall it being pointed out on a few articles on here about how they're actually seeming to overbuild more than not
 
Another update today:

hope you are well.

My name is Taya and I am the Customer Operations Manager here at Netomnia. I can see that our Director Aimee Ross has recently reached out to you regarding the connection to your home.

Following the contact from Aimee, I have looked into the build in your location at greater length with our Regional Build Team.

Our roll out was placed on hold due to the complex nature of the Openreach network and the position of their services would have significant impact on our own commercial viability in the location, with sections of their services being direct buried.

In the area the duct line runs under the gardens and driveways end to end of each premises. There were two blockages identified (one at either end of the ducting) with the middle section unproven due to the blockages at each end. The first blockage is located in the garden outside number 4 and the second blockage was underneath another neighbour's driveway. When approached about our works the neighbour declined to provide us permissions as they did not want their expensive driveway damaged or touched.

The middle section is currently unproven, we will only be able to prove the duct further along by removing the blockages that we are aware of at each end.

To determine if there is viability in completing the connections, we would require permission from each premises on the road for us to carry out works on their gardens or driveways. To assist us in trying to move this forward we would ask you for assistance in trying to speak with your neighbours and see if you are able to get them onboard with the required works.

If your neighbours were in agreement with you verbally, we would issue agreements to each property. Once signed and returned we could assess the full volume of work that requires to be carried out and offer a timescale for completion.

If this is something you are able to assist with, please do let us know. It may enable our teams to continue to roll out to your direct community.

I look forward to your response.
Kind Regards, Taya Norton-Clare
Customer Operations Manager
 
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