Hey folks,
So yesterday I ordered You after a letter from Netomnia telling me I could get their service - the symmetrical speeds is something I could really do with so yes please, lets sign up!
Imagine my surprise this morning when I get a chap at the door and they were here (3rd party contractor) to rod up and cable to the wall! wow, amazing!!
Queue 20 minutes in, I get a ton of notifications that all my services are down.... uh oh, red "LOS" on the Openreach ONT visible, so I run out and while they are working and let them know.
Yep, they have managed to damage my existing connection. Disaster! It looks like the outer sheath has came loose and stretched out the single strand - It's actually snapped right off now so it's a goner!
I work in IT and know accidents happen so we're all good and they assure me that OR would be arranged to sort this out. Lunchtime arrives and no one has made contact. I call You and they have no record of the damage but will look into it. Netomnia then call and tell me that can't do anything as it's with OR and I have to contact them. REALLY?! you tell me now that I need to do this?
Anyway, OR can't be reached directly so I have to contact my existing provider (IDNet) and basically say "hey guys, I was in the middle of leaving and the new provider has broken your cable, can you fix it please".
So now I'm waiting for OR to come and fix the mess that I've been left with. Myself and wife work from home so today has been pretty much a loss - been trying our best to tether to our phones but as an IT Consultant I tend to do a lot of video calls so it's been not the best of days.
So yeah, from super excited to super down in the space of 24 hours!