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YouFibre Customers

Yeah I was going to say the same. I thought the Eero wants to take over your network as a router/DHCP server/etc and won’t work as a standalone WiFi access point but I might be wrong. Also I thought Amazon charged a subscription for the Eero’s.
My understanding, from reading the FAQ's of Youfibre and Eero, is that once the Eero is in passthrough mode the VPN Router should work fine. The Wifi should also work on both routers but we shall see what happens later today as I am going to set the VPN Router with my Virgin hub 3.

I have read that there are some services on the Eero that Amazon will charge for but none of them apear to be services that I would need, or would be intrested in.
 
Eero Pro 6

Anti-malware and parental control tools require a subscription

It has
  • Built-in Zigbee radio and works with Alexa !!!!
 
I'm still waiting. They installed the CBT in the footwell at the end of my driveway last August. I signed up for pre-order later in 2022. They said January. Then February, then March. It's now March and i've heard nothing from them. I rang them and they told me they'd ended pre-ordering because they weren't hitting targets and it was upsetting people. Even though if you go to their website today, it very much looks like a pre-order.

I don't know what's taking them so long, and they don't want to say either. But If I want FTTP then they're pretty much my only option. Just a little bit frustrating I guess that they should have already been live here (Bedford) and are still not.
 
Yeah I was going to say the same. I thought the Eero wants to take over your network as a router/DHCP server/etc and won’t work as a standalone WiFi access point but I might be wrong. Also I thought Amazon charged a subscription for the Eero’s.
From the Eero site

Eero supports VPN passthrough. This means you can use another routing device with VPN in front of your eero, and eero will be able to pass that VPN traffic. Also, if you have a VPN service set up on your device, eero can pass that traffic as well.

https://support.eero.com/hc/en-us/articles/115003067326-Does-eero-provide-VPN-support-

https://www.nstec.com/how-to-setup-vpn-on-eero-router/
 
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My install was scheduled for today unfortunalty the ducting is blocked about a meter from the manhole in the pavement. The engineer did all he could to unblock the ducting but was uncucsessful, the drive is about 50 meters long to have it blocked in the last meter is very frustrating. 😩

It sems odd that the cable and the ONT etc are installed on the same day, initialy I had expected the cable to be installed 2 weeks before the instalation date!!!!

These things happen, Im just waiting to be informed of the next step.
 
I had them install 2 weeks ago, I currently have 5 months left of my BT FTTP service so currently using both connections in my UDM Pro SE.

The installation was super professional and they were done in about 2 hours. The installer did an incredible job and neatly used the Openreach ducts. I paid for a static IP and I called up for them to provision it to the MAC address of my Router.

Happy to answer any questions!
 
Thoughts on YouFibre - Great when it works, not good when it doesn't.

I used to be with Hyperoptic, knowledgable staff available with quick reply on their Zendesk tickets, got a static IP assigned within 5 minutes, very knowledgable and fast replies although this is when I signed up in 2018 with them.

Signed up with YouFibre in 2022, good to start but then a few months later I wanted a static IP. Static IP took over a 1 week to be applied, their first line support is generally useless although that might have improved now. When we got our static IP, we lost our phone service. Took them 3 days to fix the phone, then we lost internet. They fixed the internet when I called them but then we lost the static IP and had to wait 3 days for them to reapply it.

Fast forward to Feb 2023, notification of works being done. No problem, time goes by and there were no issues. Then 4 days later the internet suddenly goes off at 1am. No internet for the rest of the day, I call them later that day and was told that an upgrade was done to the ONT and customers are now required to use the 1G ethernet port rather than the 10G ethernet port, no idea why but hey okay. Swap over the port, still nothing. I offered to switch back to the Eero to help debugging, plugged in the Eero, internet is back, no static IP, and guess what, no phone line either.

Got the static IP back after a few days, phone line a few days after that. I don't see how they think it's acceptable to go without a phone service for several days at a time, I think going forward it will be best to purchase a VOIP service and ditch them for the phone. Also I switched back to the 10G port on the ONT as my POE splitter couldn't negotiate gigabit on the 1G port for some reason and it works fine now, so I imagine the thing about having to use the 1G port with the new update was a load of crap.

Other thoughts on them:
- It's frustrating that the static IP is tied to the MAC Address of the router, it makes it more difficult to swap between routers, although now I've settled on just spoofing the MAC address of my own router to match the Eero.
- Latency seems to be better with the CGNAT address, when we got our own static IP it added on a couple of ms, no biggie
- Loaded latency on the 500mbps package is terrible, at the full 500mbps download our ping goes up to around 200-300ms, full 500mbps upload does not exhibit the same problem and the loaded latency is about 25ms. Normal latency is around 7ms. I get this with the Eero and my own router. Not a huge issue as I can fix with traffic shaping on the router but I didn't get this with Hyperoptic.

Also, still no IPv6 in our area, which is disappointing for an ISP that uses CGNAT as while CGNAT is understandable, there's no P2P connectivity options for standard customers without resorting to NAT hole punching. Aug 2022 we were told it would be done by the end of the year but still no IPv6.

Going to stick with them for now as the alternative is Virgin Media and if they get their customer service in order then it will be a great service.
 
Thoughts on YouFibre - Great when it works, not good when it doesn't.

I used to be with Hyperoptic, knowledgable staff available with quick reply on their Zendesk tickets, got a static IP assigned within 5 minutes, very knowledgable and fast replies although this is when I signed up in 2018 with them.

Signed up with YouFibre in 2022, good to start but then a few months later I wanted a static IP. Static IP took over a 1 week to be applied, their first line support is generally useless although that might have improved now. When we got our static IP, we lost our phone service. Took them 3 days to fix the phone, then we lost internet. They fixed the internet when I called them but then we lost the static IP and had to wait 3 days for them to reapply it.

Fast forward to Feb 2023, notification of works being done. No problem, time goes by and there were no issues. Then 4 days later the internet suddenly goes off at 1am. No internet for the rest of the day, I call them later that day and was told that an upgrade was done to the ONT and customers are now required to use the 1G ethernet port rather than the 10G ethernet port, no idea why but hey okay. Swap over the port, still nothing. I offered to switch back to the Eero to help debugging, plugged in the Eero, internet is back, no static IP, and guess what, no phone line either.

Got the static IP back after a few days, phone line a few days after that. I don't see how they think it's acceptable to go without a phone service for several days at a time, I think going forward it will be best to purchase a VOIP service and ditch them for the phone. Also I switched back to the 10G port on the ONT as my POE splitter couldn't negotiate gigabit on the 1G port for some reason and it works fine now, so I imagine the thing about having to use the 1G port with the new update was a load of crap.

Other thoughts on them:
- It's frustrating that the static IP is tied to the MAC Address of the router, it makes it more difficult to swap between routers, although now I've settled on just spoofing the MAC address of my own router to match the Eero.
- Latency seems to be better with the CGNAT address, when we got our own static IP it added on a couple of ms, no biggie
- Loaded latency on the 500mbps package is terrible, at the full 500mbps download our ping goes up to around 200-300ms, full 500mbps upload does not exhibit the same problem and the loaded latency is about 25ms. Normal latency is around 7ms. I get this with the Eero and my own router. Not a huge issue as I can fix with traffic shaping on the router but I didn't get this with Hyperoptic.

Also, still no IPv6 in our area, which is disappointing for an ISP that uses CGNAT as while CGNAT is understandable, there's no P2P connectivity options for standard customers without resorting to NAT hole punching. Aug 2022 we were told it would be done by the end of the year but still no IPv6.

Going to stick with them for now as the alternative is Virgin Media and if they get their customer service in order then it will be a great service.
I am on Community Fibre (920mb plan) but I was curious about your loaded tests so I did a couple of tests on my connection:

1) speedtest.net and ping to 8.8.8.8 from the same machine (wired). Test always comes back ~940/~940. Ping times avg before test: 2.682. During the download part of the test I see pings between 15-50ms. During the upload part of the test I see pings between 3-3.5ms.
2) speedtest.net and ping to 8.8.8.8 from different machines (wired) on the same internet connection. Test always comes back ~940/~940. Ping times avg before test: 2.682. During the download part of the test I see pings between 5-6ms. During the upload part of the test I see pings between 3-3.5ms.
 
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They're hopefully coming to my street in September, they started installing chambers in the summer last year. Currently I've got VM with only other options being mobile (ok but speeds in tens of meg at best) or ADSL at 10 meg (estimated), so a full fibre option is attractive

I would be planning on using my own router and getting a static IP, IPv6 would be nice (anyone know if they're doing that in Scotland yet ?). I hope they don't run out of static addresses

The post from jprev3 is a bit concerning, although I have an OK signal from 3 that I can use as a backup (I work from home permanently, so need a backup)
 
My install was scheduled for today unfortunalty the ducting is blocked about a meter from the manhole in the pavement. The engineer did all he could to unblock the ducting but was uncucsessful, the drive is about 50 meters long to have it blocked in the last meter is very frustrating. 😩

It sems odd that the cable and the ONT etc are installed on the same day, initialy I had expected the cable to be installed 2 weeks before the instalation date!!!!

These things happen, Im just waiting to be informed of the next step.
I now have a new install date which is about 3 weeks away, Netomnia, (Youfibre's install partner) contacted me and I was informed that as blockage is under the pavement they have to get permission to dig it up. Netomnia said they are looking to resolve the blockage 2 weeks before the install date, which makes sense .

I am quite impressed with the way Youfibre and Netomnia have kept me informed, sometimes things do go wrong but its how they communicated and resoved that makes the difference.
 
Can you send some pings, traceroutes and your general whereabouts. Trying to get an idea of the general latency we can expect on YouFibre as there isn't many posts on latency already.

To anywhere in particular? I'm in the North so go via Manchester by default.
 
I am on Community Fibre (920mb plan) but I was curious about your loaded tests so I did a couple of tests on my connection:

1) speedtest.net and ping to 8.8.8.8 from the same machine (wired). Test always comes back ~940/~940. Ping times avg before test: 2.682. During the download part of the test I see pings between 15-50ms. During the upload part of the test I see pings between 3-3.5ms.
2) speedtest.net and ping to 8.8.8.8 from different machines (wired) on the same internet connection. Test always comes back ~940/~940. Ping times avg before test: 2.682. During the download part of the test I see pings between 5-6ms. During the upload part of the test I see pings between 3-3.5ms.

When using the same machine I imagine it's on a gigabit port and you saturated the port? Had a neighbour move to YouFibre gigabit and had to explain that to him. Bloat on separate machines okay but on the same one nasty.
 
My install was scheduled for today unfortunalty the ducting is blocked about a meter from the manhole in the pavement. The engineer did all he could to unblock the ducting but was uncucsessful, the drive is about 50 meters long to have it blocked in the last meter is very frustrating. 😩

Duct to my place was broken maybe 50 cm from the chamber, too. They managed to get the rod through in the end but it certainly wasn't easy: took a good 20 minutes and different rods. Not a dedicated duct, three swept Ts off it, so neighbours might be in trouble if they sign up with either Netomnia or a CityFibre ISP.
 
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Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 10ms, Average = 10ms

Ping statistics for 9.9.9.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 6ms, Average = 5ms

Tracing route to dns9.quad9.net [9.9.9.9]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms sfp4-lan-study2116.local [192.168.1.2]
2 1 ms 1 ms 1 ms youfibre-wakefield.wan [45.92.47.33]
3 6 ms 6 ms 6 ms 172.16.1.123
4 5 ms 5 ms 5 ms 172.16.2.17
5 6 ms 6 ms 6 ms 195.66.244.57
6 6 ms 6 ms 6 ms dns9.quad9.net [9.9.9.9]


Pinging lon-gb-ping.vultr.com [108.61.196.101]
Ping statistics for 108.61.196.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms

Tracing route to lon-gb-ping.vultr.com [108.61.196.101]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms sfp4-lan-study2116.local [192.168.1.2]
2 2 ms 2 ms 1 ms youfibre-wakefield.wan [45.92.47.33]
3 7 ms 6 ms 6 ms 172.16.1.123
4 5 ms 5 ms 5 ms 172.16.2.17
5 11 ms 11 ms 11 ms 172.16.2.16
6 11 ms 11 ms 11 ms 172.16.0.89
7 11 ms 12 ms 11 ms 172.16.0.212
8 16 ms 32 ms 22 ms vl32-br1-cer.lon3.choopa.net [195.66.226.176]
9 12 ms 11 ms 12 ms 10.69.3.74
10 11 ms 11 ms 11 ms 10.69.1.162
11 * * * Request timed out.
12 10 ms 10 ms 10 ms 108.61.196.101.vultrusercontent.com [108.61.196.101]
 
Hi everybody.

Some very interesting discussions here.

I'm currently with Zen Internet on an ADSL connection. I've been waiting for fibre to come to my cul-de-sac in the hope that I could stay with Zen. There's no sign yet (Virgin is available but I'd rather not, thank you).

However, over the past weeks, I've seen activity around telecoms inspection covers and this turned out to be a company working for Netomnia and hence, for YouFibre. Last week their website told me that they were 'coming soon' and, as of yesterday, it looks like I can sign up for the service! That seems a very quick turnaround but, reading some of the posts above, I guess it may be a bit more long-winded than that.

Before I take the plunge, I have a few questions...

I'd quite like the Fibre ONT to be in my upstairs study where my main computer (and router) resides. Are they likely to agree to this? It would mean passing the fibre connection round to the side of my house and up to the second floor before going through the wall. Anywhere else in the house would be a real compromise. The WiFi reaches everywhere I need it to from my study (albeit with a couple of extenders in place) and my PC would get the best speeds available.

I plan to keep using my current router which is a FritzBox 7530. It works very well and seems to be more customisable than the YouFibre-provided Eero Pro6 from what I've read.

I will take YouFibre's Static IP option as I have some port-forwarding going on (and, of course, because I want to keep to one IP address). I believe that I would need the MAC address for the FritzBox for this to work. Is that correct and workable with the FritzBox?

My Fritbox also has 4 ethernet ports. I currently use 2 of these but the Eero only has 2 and one of these would be used to connect to the ONT. I know that there are relatively easy ways round this if I were to use the Eero.

I was hoping to also have the evening and weekends voice package and port my analogue phone number across.

My plan was to use the VOIP capabilities of the FritzBox which would act as a DECT base unit and allow me to use my current DECT phones at home and also, via the 'FritzApp Fon' app to receive landline calls and messages on my Smartphone remotely.

But now I've read that, to keep things simple, I am supposed to plug my DECT base unit directly into the ONT. Although that sounds good, I'd have no smartphone capabilities and my old DECT base unit would be tied to the ONT along with the indicator for my Answerphone. This feels like a real backward-step.

Do YouFibre release the SIP details so that I can use my FritzBox for VOIP? Is that even how the YF VOIP service is set up? If not, I may have to rethink the Voice solution. In an ideal world (if YF don't provide SIP details) I'd go VOIP-only with Zen but I've a horrible feeling that you have to have their Fibre service (which I can't do).

Sorry - lots of questions there and probably a few of those will require an email to customer services at YouFibre.

Thanks in advance for any help!

K
 
I'd quite like the Fibre ONT to be in my upstairs study where my main computer (and router) resides. Are they likely to agree to this? It would mean passing the fibre connection round to the side of my house and up to the second floor before going through the wall. Anywhere else in the house would be a real compromise. The WiFi reaches everywhere I need it to from my study (albeit with a couple of extenders in place) and my PC would get the best speeds available.
is there an easier route to this? could it go from the loft down as such? or through the floor boards between the floor? I have a install for virgin fttp on Friday, I've pre-routed some trunking/pull rods to under my stairs where I'll have all the networking setup, B by doing this I hope they will use that rather than go through the outside walls, will look much cleaner IMO.
 
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