Sponsored Links

Youfibre: Finally ready for me 15 months later, but do I want them anymore?

KeithKwoo

Member
15 months ago I ordered a YouFibre connection with a promise that they would be ready to connect me in December 2022. Cue 6 months of overpaying for Virgin Media and constantly being told next month and then just giving up and getting Openreach FTTP.

This morning I finally receive an email saying to book an installation. I have 14 days to cancel if I don’t want it anymore, but I’m struggling to work out if I do? Yes, it’s faster and cheaper, but I’m not willing to compromise reliability and service quality to save £2 a month.

I’ve heard a lot about YouFibre support actually being pretty bad - sure, Trustpilot reviews are fine but Trustpilot are woefully unreliable - people are only reviewing the install and first few days, not real reliability and support. Have people had good support when things have actually gone wrong with YouFibre?

Also, I’m not sure how much I want a third set of boxes outside and in. Does anyone know what equipment YouFibre actually install nowadays?

Since I ordered, their website had changed and is woefully lacking in information. I’m not sure I even want to support a company that doesn’t tell you their prices until you’ve given them your personal data…
 
I’m not sure I even want to support a company that doesn’t tell you their prices until you’ve given them your personal data…
I don't know much about this provider as they don't cover my own local area, but I visited their website and the prices are on the front page after a single scroll.
 
Check out the facebook reviews!

I'd probably take it if they bothered to build the whole town without simply waiting for Openreach to come first, as they offer symmetrical packages. If you aren't interested in that and already have Openreach I'd just stick with whatever you've got or get a "better" FTTP provider than is operated on Openreach's network.
 
Sponsored Links
15 months ago I ordered a YouFibre connection with a promise that they would be ready to connect me in December 2022. Cue 6 months of overpaying for Virgin Media and constantly being told next month and then just giving up and getting Openreach FTTP.

This morning I finally receive an email saying to book an installation. I have 14 days to cancel if I don’t want it anymore, but I’m struggling to work out if I do? Yes, it’s faster and cheaper, but I’m not willing to compromise reliability and service quality to save £2 a month.

I’ve heard a lot about YouFibre support actually being pretty bad - sure, Trustpilot reviews are fine but Trustpilot are woefully unreliable - people are only reviewing the install and first few days, not real reliability and support. Have people had good support when things have actually gone wrong with YouFibre?

Also, I’m not sure how much I want a third set of boxes outside and in. Does anyone know what equipment YouFibre actually install nowadays?

Since I ordered, their website had changed and is woefully lacking in information. I’m not sure I even want to support a company that doesn’t tell you their prices until you’ve given them your personal data…
There is already a thread on this site that will answer all your questions and provide you with a good insight into Youfibre, it’s called Youfibre Customers.
 
15 months ago I ordered a YouFibre connection with a promise that they would be ready to connect me in December 2022. Cue 6 months of overpaying for Virgin Media and constantly being told next month and then just giving up and getting Openreach FTTP.

This morning I finally receive an email saying to book an installation. I have 14 days to cancel if I don’t want it anymore, but I’m struggling to work out if I do? Yes, it’s faster and cheaper, but I’m not willing to compromise reliability and service quality to save £2 a month.

I’ve heard a lot about YouFibre support actually being pretty bad - sure, Trustpilot reviews are fine but Trustpilot are woefully unreliable - people are only reviewing the install and first few days, not real reliability and support. Have people had good support when things have actually gone wrong with YouFibre?

Also, I’m not sure how much I want a third set of boxes outside and in. Does anyone know what equipment YouFibre actually install nowadays?

Since I ordered, their website had changed and is woefully lacking in information. I’m not sure I even want to support a company that doesn’t tell you their prices until you’ve given them your personal data…
I can also see the YouFibre prices on their web front page without adding any personal info. In terms of prices not sure how you get to £2. The 500MB plan is £ 26 on YF, £ 30 on Vodafone and £35 on BT. I would jump to an Altnet to support them and teach the big Telcos a lesson. Also just saw this on the YT T&Cs:

"7.5 Price changes. We may review our charges at any time, but any price changes will not apply to contracts which are still within the Minimum Period. If our prices are to change, we will give you at least one month’s notice and you will be entitled to contact us to terminate our Contract if you do not agree to accept our price changes (see clause 12 below)."

Does your current provider do mid-contract price increases? Teach them a lesson...
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6028)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2440)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1902)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules