RG13
Pro Member
The customer service is atrocious.

Uh-huh.
For two days, I and at least one other customer were completely out. Just more than two actually. No proactive notification, nothing. One other customer that I know is on the same line wasn’t home. Fortunately, neither was I, but things I use remotely were obviously unavailable.
My chat with CS was less than fruitful. Over about 30 min, no info was provided as they were waiting for some other team. The suggestion that something would be sent to me with info after the fact was met with nothing but a satisfaction survey email this morning.
While the service itself has generally been fine, the customer service…total pile of…

Uh-huh.
For two days, I and at least one other customer were completely out. Just more than two actually. No proactive notification, nothing. One other customer that I know is on the same line wasn’t home. Fortunately, neither was I, but things I use remotely were obviously unavailable.
My chat with CS was less than fruitful. Over about 30 min, no info was provided as they were waiting for some other team. The suggestion that something would be sent to me with info after the fact was met with nothing but a satisfaction survey email this morning.
While the service itself has generally been fine, the customer service…total pile of…























