Prattler
Member
Sorry if I posted this twice I could not see the 1st post.
I orderered telephone and fibre from Zen on the 20\11\2019. I have lost count of how many installation dates I have waited for and watched go by. It's now 19\3\2019 and I am still no closer to getting a line into my business. I need a pole installed onsite, despite talling zen I did not have a pole near my premises and engineer turned up 2 weeks after I ordered the line only to say I need some poling work dont before he could fit the line!
I am Sick of Zen it's not as though anyone esle is going to get the job done quicker as the ISP would still need to use Openreach. I googles compensation and it look like in theory Zen might pay out but at the moment they don't have to but going bt Ofcoms recommendatiosn I should get paid £25 for each missed appointment and £5 per day i have had to wait.
On the 10\12\18 I had a site inspection confirming I need a new pole. Was told due to xmas the pole would be delayed
28\1\2019 Engineer appointment to install pole. Did not turn up.
29\1\2019 Called Zen was told Opeanreach would turn up tomorrow.
30\1\2019 Openreach did not turn up.
31\1\2019 Zen said Openreach would intalle the pole on the 5\2\19
5\2\2019 Openreach did not turn up.
Over the next few weeks I had to endure the slow communications between Zen and Openreach and had to wait twice for am Openreach to review my case.
By now I have complained to Zen, the complaint it at the highest level with Zen and has been escalated with Openreach
1\3\2018 Openreach turn up for another site survey
8\3\19 Zen claim that the poling work would be done by the 15\3\2018 and the line installed on the 18\3\2019. When I asked Zen what day and time Openreach would come Zen said any day between 11th to the 15th.
15\3\2108 4pm I called Zen to say Openreach had not turned up. Zen checked with Openreach and told me Openreach are still coming. I said I will believe you when I see it. Openreach did not turn up.
18\1\2019 I had to chase Zen up again to find out why openreach had yet again failed to install a pole.
19\1\2019 Openreach have advised Zen that both estimates are open. Which means the poling work is logged for work with both Openreach and their contractors.
I orderered telephone and fibre from Zen on the 20\11\2019. I have lost count of how many installation dates I have waited for and watched go by. It's now 19\3\2019 and I am still no closer to getting a line into my business. I need a pole installed onsite, despite talling zen I did not have a pole near my premises and engineer turned up 2 weeks after I ordered the line only to say I need some poling work dont before he could fit the line!
I am Sick of Zen it's not as though anyone esle is going to get the job done quicker as the ISP would still need to use Openreach. I googles compensation and it look like in theory Zen might pay out but at the moment they don't have to but going bt Ofcoms recommendatiosn I should get paid £25 for each missed appointment and £5 per day i have had to wait.
On the 10\12\18 I had a site inspection confirming I need a new pole. Was told due to xmas the pole would be delayed
28\1\2019 Engineer appointment to install pole. Did not turn up.
29\1\2019 Called Zen was told Opeanreach would turn up tomorrow.
30\1\2019 Openreach did not turn up.
31\1\2019 Zen said Openreach would intalle the pole on the 5\2\19
5\2\2019 Openreach did not turn up.
Over the next few weeks I had to endure the slow communications between Zen and Openreach and had to wait twice for am Openreach to review my case.
By now I have complained to Zen, the complaint it at the highest level with Zen and has been escalated with Openreach
1\3\2018 Openreach turn up for another site survey
8\3\19 Zen claim that the poling work would be done by the 15\3\2018 and the line installed on the 18\3\2019. When I asked Zen what day and time Openreach would come Zen said any day between 11th to the 15th.
15\3\2108 4pm I called Zen to say Openreach had not turned up. Zen checked with Openreach and told me Openreach are still coming. I said I will believe you when I see it. Openreach did not turn up.
18\1\2019 I had to chase Zen up again to find out why openreach had yet again failed to install a pole.
19\1\2019 Openreach have advised Zen that both estimates are open. Which means the poling work is logged for work with both Openreach and their contractors.