Cei
Casual Member
Anybody else in the same situation? Zen are inferring there's a national problem with FTTP regrades at present, but not sure if that's true?
Current Zen customers of the (old) 300/50 FTTP tier service and when they soft-launched the 900/110 service I called up (10th July) and requested to be moved. No problems, charged the £10 fee and told new contract etc. The order request is in my Zen portal.
Since then it simply lists the order status as FAILED. I called Zen tech support who put me through to provisioning, where the response was that they are having "problems" with regrades not going through (because of Openreach) and that they would be communicating shortly. However sit tight and it will be sorted.
We're now 11 days post the regrade order and nothing has happened (for a process that should take 24-48hrs). The last FAILED update was on the 13th July, I have had no communication from Zen about what the problem is, or when it will be fixed.
EDIT: Just to preempt a question, we're on a Huawei exchange with line speed capability listed as 1000/220. Definitely not ECI.
Current Zen customers of the (old) 300/50 FTTP tier service and when they soft-launched the 900/110 service I called up (10th July) and requested to be moved. No problems, charged the £10 fee and told new contract etc. The order request is in my Zen portal.
Since then it simply lists the order status as FAILED. I called Zen tech support who put me through to provisioning, where the response was that they are having "problems" with regrades not going through (because of Openreach) and that they would be communicating shortly. However sit tight and it will be sorted.
We're now 11 days post the regrade order and nothing has happened (for a process that should take 24-48hrs). The last FAILED update was on the 13th July, I have had no communication from Zen about what the problem is, or when it will be fixed.
EDIT: Just to preempt a question, we're on a Huawei exchange with line speed capability listed as 1000/220. Definitely not ECI.