DJPaulo
Member
It has been over a month since I ordered an upgrade of our internet line from a FTTC service to FTTP. After 3 separate engineer appointments the fibre line was finally connected up to our house and there is a strong light signal (-16.5) going to the ONT box.
On Friday (27th May 2022) another engineer arrived to activate the fibre connection but shortly before he arrived, our existing internet line was completely cancelled by OpenReach. The problem is that the engineer couldn’t get our service running. The LOS light is off, but the PON light flashes green. He did manage to resolve an issue where the code of the node, in the pole we’re connected to across the road, was incorrectly captured on the system so BT was then able to rebuild the routing. Even after the routing was rebuilt the green light flashes instead of staying on. He tried 3 different ONT boxes and still no joy. BT said that it appears to be a network issue and the OpenReach engineer said there’s nothing more he can do and it’s been left like that.
I’ve asked Zen to escalate the issue but in the meanwhile we’re stuck with no internet in the countryside where mobile signal is terrible.
On Friday (27th May 2022) another engineer arrived to activate the fibre connection but shortly before he arrived, our existing internet line was completely cancelled by OpenReach. The problem is that the engineer couldn’t get our service running. The LOS light is off, but the PON light flashes green. He did manage to resolve an issue where the code of the node, in the pole we’re connected to across the road, was incorrectly captured on the system so BT was then able to rebuild the routing. Even after the routing was rebuilt the green light flashes instead of staying on. He tried 3 different ONT boxes and still no joy. BT said that it appears to be a network issue and the OpenReach engineer said there’s nothing more he can do and it’s been left like that.
I’ve asked Zen to escalate the issue but in the meanwhile we’re stuck with no internet in the countryside where mobile signal is terrible.