Seems that whether you keep your BT line or are transferred to LLU is an automatic decision made by Zen on a case by case basis. I don't really know anything about this, so I'll let their reps clarify this one.
Ah right. I don't have LLU here and yes it would be as Zen have their own network so the costs to run the service are totally in their control as are the ability to keep the prices down. No middle man i.e BTW to pay..
A&A was the same. Provision everyone on BTW and then transfer to TTB - just going onto TTB where available would make more sense.
Well, I've been up and running for a little while now and I have to say it's been perfect!
Today I called tech support to turn off ADSL interleaving. Got quickly through to someone English who knew what I was talking about and turned it off for me explaining it would take up to 15 minutes. Well, it actually took under 3 minutes and pinging www.google.com went from 30ms to 17ms, proving it had been done. Superb.
The phone service is working perfectly as well and the transition for both services from BT was seamless.
This is an ISP that deserves your money. If they have the product you want then going with them is a no-brainer.
Looking at my service profile data, I can see that the line actually switched modes a couple of times even before I'd called, but I hadn't realized it. I told the support guy that my line was good as I'm really close to the exchange, so I think he's fixed it to FastPath for me, ie it's not in auto mode now. If I start to notice significant packet loss I'lk switch it back to interleaved, but I don't think it's going to be a problem.
Would be nice if Zen offered a full control panel A&A style for advanced users like us though. That ISP is unique with this feature and I miss it.