Mr_Paul
Casual Member
Hello Everyone,
I have just joined these forums, and would like to ask Zen customers about their experiences with the service and the company.
Currently we have Plusnet FTTC at home, which syncs at the full contracted 80/20. We have had this for about 3 years now, (previously with BT on similar service), To be fair, the service is very reliable - "DSL Uptime" usually exceeds 60 days at a time before it resets. The weak point seems to be Openreach master socket - specifically the connection between the faceplate and the engineer's test socket - it tends to go noisy, not enough to interrupt the broadband though. Both parts of the socket have been replaced on numerous occasions, which fixes it for a while!
We are not heavy users in terms of simultaneous download use and it is very rare for us to experience any issues such as buffering on video streaming. Reliability, ie service availability uptime, is very important to us however.
Our current contract expires early next year, but I'm already thinking ahead about a change of both ISP and network technology/provider. This is for a number of reasons, one being the cost and their in-contract price rises, (now £3 per year on a 24 month contract), and another being how I actually feel about the company after some dealings with them a while back.
CityFibre FTTP have been available here for a couple of years or so, and I'm thinking about moving to them and one of the ISPs that use their network.
This is where the point of starting this thread comes in:
Having recently read many posts on various forums, I keep coming back to Zen as my choice. That is where I have a slight problem: everything that I read about Zen is positive, any ongoing issues seem to be with their network providers, (Openreach, CityFibre etc), and their pricing looks to be competitive as well. No one seems to have a bad word to say about Zen!
So my question is: are Zen really as good as the reports say? What do their current customers think?
I have spoken to them on the phone a few times with questions and been very happy with both the answers and the way in which my enquiries were dealt with. However, I have dealt with other utility companies in the past who are similarly good when trying to get you to sign up, but once you are committed in a contract, any issues are very difficult to get sorted out.
Do Zen customers on CityFibre find the service to be reliable?
How is fault reporting dealt with? Can you actually still speak to someone on the phone, or is it online reporting only?
Is their billing accurate and reliable?
In case it is relevant, I am in Milton Keynes and I'm looking at the 300Mbps package.
TIA for any replies,
Paul
.
I have just joined these forums, and would like to ask Zen customers about their experiences with the service and the company.
Currently we have Plusnet FTTC at home, which syncs at the full contracted 80/20. We have had this for about 3 years now, (previously with BT on similar service), To be fair, the service is very reliable - "DSL Uptime" usually exceeds 60 days at a time before it resets. The weak point seems to be Openreach master socket - specifically the connection between the faceplate and the engineer's test socket - it tends to go noisy, not enough to interrupt the broadband though. Both parts of the socket have been replaced on numerous occasions, which fixes it for a while!
We are not heavy users in terms of simultaneous download use and it is very rare for us to experience any issues such as buffering on video streaming. Reliability, ie service availability uptime, is very important to us however.
Our current contract expires early next year, but I'm already thinking ahead about a change of both ISP and network technology/provider. This is for a number of reasons, one being the cost and their in-contract price rises, (now £3 per year on a 24 month contract), and another being how I actually feel about the company after some dealings with them a while back.
CityFibre FTTP have been available here for a couple of years or so, and I'm thinking about moving to them and one of the ISPs that use their network.
This is where the point of starting this thread comes in:
Having recently read many posts on various forums, I keep coming back to Zen as my choice. That is where I have a slight problem: everything that I read about Zen is positive, any ongoing issues seem to be with their network providers, (Openreach, CityFibre etc), and their pricing looks to be competitive as well. No one seems to have a bad word to say about Zen!
So my question is: are Zen really as good as the reports say? What do their current customers think?
I have spoken to them on the phone a few times with questions and been very happy with both the answers and the way in which my enquiries were dealt with. However, I have dealt with other utility companies in the past who are similarly good when trying to get you to sign up, but once you are committed in a contract, any issues are very difficult to get sorted out.
Do Zen customers on CityFibre find the service to be reliable?
How is fault reporting dealt with? Can you actually still speak to someone on the phone, or is it online reporting only?
Is their billing accurate and reliable?
In case it is relevant, I am in Milton Keynes and I'm looking at the 300Mbps package.
TIA for any replies,
Paul
.























