Sponsored Links

Zen - zero communication

Chiny

Member
A friend has always waxed lyrical about Zen, so after Openreach installed FTTP around here, I thought I would give them a go and signed up. The sign up has gremlins and I tried to reach Zen... oh dear. No reply to an email (1 week plus), no chat service available and several goes on the phone to get through without success.

If this lack of communication is usual, as several threads appear to suggest, I think I have made a mistake. Currently with Virgin on 200 Mbps which has been flawless and no problem with rarely needed contact.

What went wrong at Zen ?
 
Last edited:
I was in contact with a Zen sales rep who promised faithfully to get back to me to migrate my FTTP and zilch! So looking at alternatives now.
 
Hello! I just posted up about similar, elsewhere.

I've been with Zen for four years - and there's been a drop in customer service standards.

I am currently waiting for a response from the loyalty team - and that's been nearly two weeks.

It isn't the only instance I've experienced, sadly.

I've made the choice to move on myself, when my contract expires at the end of this month....
 
Sponsored Links
Well I telephoned Zen, got through pretty much instantly (after a bit of menu navigation) to the provisioning team and sorted within a few minutes, easy peasy!
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6024)
  2. BT (3638)
  3. Politics (2720)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2143)
  8. FTTC (2083)
  9. Statistics (1899)
  10. 4G (1813)
  11. Virgin Media (1762)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1404)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules