ISP Review interviews AOL UK about broadband, dialup and spam

AOL Europe and AOL UK are doing extremely well on their own at the moment thanks! :)

13. SALVADOR: Will AOL ever increase the number of email accounts? Since I can remember, 7 is the maximum you can have.

We have no plans at present - we have not seen significant demand form customers for more accounts, but I will feed this request onward.

14. SALVADOR: At the moment you can report spam emails, but I don't see any changes - I still get spam emails from the very same people I keep reporting. So, will AOL improve the filtering of e-mails / make it easier to block spam?

Your spam reports do influence our blocking policies but it is a complex process and not always perfect - we are continually refining it however.

Yes - the next version of the AOL software will be much more powerful at fighting spam, using Bayesian maths to learn what you believe is spam, as well as offering a spam folder for filtering out suspect emails. We will give customers greater ability to decide what they want to see and what they want to block.

15. SALVADOR: Will they ever offer BB with a one month minimum contract?

We have no plans at present - we believe our offer is highly competitive with no up front costs but part of the trade off is a 12 month contract.

16. KITTY: Will AOL be having the 1Gig per day download cap for its cable (NTL based) broadband in the AUP?

In theory we are required to enforce such a cap if required on our cable service. However, our general policy is against caps where possible because we believe that ideally flat-rate should mean just that.

17. ENGLISHGUY: Why doesn’t AOL support the MS Outlook email software?

We do not at present but it is a possibility in the near future.

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