In addition, the top 10% result represents the speeds experienced by the fastest 10% of customers at each ISP (usually those with the best connections / fastest packages).
Average Download Speeds (Mean)
| No. | Operator | 2019 H2 (Top 10%) | 2019 H1 (Top 10%) | 2018 H2 (Top 10%) |
| 1. | Virgin Media | 85.6Mbps (193.8Mbps) | 75.7Mbps (162Mbps) | 69.4Mbps (142.2Mbps) |
| 2. | Zen Internet | 46.4Mbps (74.4Mbps) | 42.9Mbps (74.2Mbps) | 39.7Mbps (73.4Mbps) |
| 3. | iDNET | 41.2Mbps (70.2Mbps) | 36.9Mbps (70.5Mbps) | 36.5Mbps (70.8Mbps) |
| 4. | Vodafone | 38.2Mbps (67.7Mbps) | 33.2Mbps (59.9Mbps) | 31.5Mbps (58.6Mbps) |
| 5. | BT | 35.1Mbps (66.8Mbps) | 33.1Mbps (65.2Mbps) | 31.1Mbps (63Mbps) |
| 6. | EE | 27.6Mbps (57.4Mbps) | 24.4Mbps (50.8Mbps) | 22.6Mbps (46Mbps) |
| 7. | Sky Broadband | 25.4Mbps (54.4Mbps) | 23.9Mbps (50.5Mbps) | 20.3Mbps (37.1Mbps) |
| 8. | TalkTalk | 24.3Mbps (48.2Mbps) | 22.6Mbps (43.1Mbps) | 19.9Mbps (37.8Mbps) |
| 9. | Plusnet | 24.2Mbps (50.5Mbps) | 24.3Mbps (50.4Mbps) | 23.8Mbps (50.5Mbps) |
| 10. | AAISP | no data | 50.4Mbps (109.4Mbps) | 55.1Mbps (74.3Mbps) |
Average Upload Speeds (Mean)
| No. | Operator | 2019 H2 | 2019 H1 | 2018 H2 |
| 1. | Virgin Media | 13.6Mbps | 9.3Mbps | 8Mbps |
| 2. | Zen Internet | 13Mbps | 10.7Mbps | 11Mbps |
| 3. | iDNET | 10.8Mbps | 8.6Mbps | 8.4Mbps |
| 4. | Vodafone | 10.6Mbps | 9.2Mbps | 7.9Mbps |
| 5. | BT | 8.7Mbps | 8.1Mbps | 7.2Mbps |
| 6. | EE | 6.7Mbps | 5.9Mbps | 5.3Mbps |
| 7. | Sky Broadband | 6.3Mbps | 6Mbps | 4.6Mbps |
| 8. | Plusnet (Tied) | 5.7Mbps | 5.5Mbps | 5.2Mbps |
| 9. | TalkTalk (Tied) | 5.7Mbps | 5.3Mbps | 4.5Mbps |
| 10. | AAISP | no data | 14.6Mbps | 17.8Mbps |
The average download speed of the top ten national providers was 36.74Mbps (up from 34.99Mbps at the end of 2018) and the average upload speed hit 8.32Mbps (up from 7.99Mbps).
As FTTP providers don't suffer from the same performance pitfalls as copper or hybrid fibre ISPs then we've decided to focus our results on only the top 10% of fastest connections, which in most cases will reflect those consumers who take the fastest package tiers available from each provider.
Average Download Speeds of Top 10%
| ISP | Download 2019 H2 | Download 2019 H1 |
| Community Fibre | 448.9Mbps | 241.5Mbps |
| Vodafone Gigafast | 321.6Mbps | 378.8Mbps |
| Gigaclear | 321.4Mbps | 249.3Mbps |
| Hyperoptic | 284.9Mbps | 310.9Mbps |
| KCOM (FTTP Only) | 272Mbps | 246.6Mbps |
Average Download Speeds
| No. | Operator | 2019 H2 (Top 10%) | 2019 H1 (Top 10%) | 2018 H2 (Top 10%) |
| 1. | EE | 32.5Mbps (70.7Mbps) | 31.5Mbps (68.7Mbps) | 30.1Mbps (63.8Mbps) |
| 2. | Vodafone | 26.5Mbps (60.7Mbps) | 23.2Mbps (50.9Mbps) | 23.2Mbps (56.2Mbps) |
| 3. | Three UK | 18.6Mbps (43Mbps) | 17.9Mbps (41.6Mbps) | 17.7Mbps (41.1Mbps) |
| 4. | O2 | 16.9Mbps (38.4Mbps) | 17.2Mbps (38.3Mbps) | 14.6Mbps (33.1Mbps) |
Average Upload Speeds
| No. | Operator | 2019 H2 (Top 10%) | 2019 H1 (Top 10%) | 2018 H2 (Top 10%) |
| 1. | EE | 7.6Mbps (17.9Mbps) | 5.9Mbps (16.6Mbps) | 5.3Mbps (14.7Mbps) |
| 2. | Vodafone | 6.5Mbps (16.4Mbps) | 5.8Mbps (14.9Mbps) | 5.3Mbps (14Mbps) |
| 3. | Three UK | 5.5Mbps (15.2Mbps) | 5.3Mbps (14.4Mbps) | 4.6Mbps (12.8Mbps) |
| 4. | O2 | 4.4Mbps (11.4Mbps) | 5.1Mbps (13.9Mbps) | 4.2Mbps (10.9Mbps) |
Overall the average download speed of the four primary mobile operators was 22.45Mbps (up from 21.4Mbps at the end of 2018) and the average upload speed hit 5.53Mbps (up from 4.85Mbps).
Disclaimer: Please take average (mean) speeds with a big pinch of salt. Every home is different and performance can be affected by all sorts of issues, many of which are beyond the provider's ability to control (e.g. tests conducted via slower smartphone vs faster desktop computers, slow wifi, poor home wiring etc.), thus we do not consider the above data to be a reliable barometer for individual user connectivity, but it can help to highlight general changes in the market.
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