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Information Key
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Shell Energy Website
HQ: Warwick, Warwickshire, England | Tel: 01926 320 700 | ISPA (?): No | Complaints Firm (?): Ombudsman Services
Shell Energy UK ISP Logo Image
NOTE: The monthly prices below show the total cost INCLUDING any Line Rental charge, as required by the ASA (here).
 Cheapest Package (Scroll down for 'Premium')
Monthly Price + Line Rental
-
£27.99 (*30.99)
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discount length or offers applied to the monthly price above
Included Vouchers / Gifts
-
12 Months of Norton 360
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Broadband Tech
-
FTTC (VDSL2)
Broadband connection technologies supported by package.
Max Download Speed
-
38Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
35Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
9.5Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
9Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP offer TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP offer Mobile Phone tariffs?
Extras
-
Voice Phone Calling
Extra service features included in the price you pay

 Premium Package - Benchmark Approx £40 - £50 Monthly
Monthly Price + Line Rental
-
£35.99
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discount length or offers applied to the monthly price above
Included Vouchers / Gifts
-
12 Months of Norton 360
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Broadband Tech
-
FTTC (VDSL2)
Broadband connection technologies supported by package.
Max Download Speed
-
76Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
63Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
19.5Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
18Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP also offer optional TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP also offer optional Mobile Phone tariffs?
Extras
-
Voice Phone Calling
Extra service features included in the price you pay
NOTE: If an ISP doesn't show an 'average speed' then we use these Down/Up Mbps estimates for ADSL (20/1 = 10/1), FTTC (40/10 = 36/9, 55/10 = 50/9, 80/20 = 66/18) and G.fast / FTTP (160/30 = 145/29, 330/50 = 300/49) on Openreach's network.
Information Key
* Ofcom ADR:
Ofcom approved Alternative Dispute Resolution (ADR) scheme for handling customer complaints
* ISPA Member:
The UK Internet Service Providers Association offers extra consumer protection
* Telephone:
Customer service or sales telephone number for the ISP
* Suppliers:
Providers that supply the ISP with some or all of its connectivity solutions
* Broadband Technology:
Methods the ISP will use to get you online
* Service Status Feed:
Displays any problems or maintenance occurring with the ISP
Additional Information
Most ISPs charge an extra 'Connection Fee' of around £25-100 when taking broadband for the first time; a small fee can also apply when switching between ISPs. Many extra costs can also be hidden, more on those here: Exposing Hidden and Confusing UK Broadband ISP Charges.

Note, we try to make sure that all of the prices displayed include VAT at 20%, though some ISPs conceal this. The 'Cheapest' package shows the normal service price, except when a discount lasts 6 months+.

Broadband speed will vary depending on certain factors such as line quality, line length, network congestion and fair use policies (FUP).
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • TalkTalk £22.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
  • Vodafone £22.00 (*25.00)
    Speed 35Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Speed 50Mbps, Unlimited
    Gift: Promo Code: EASTERSALE
  • Onestream £22.50 (*27.99)
    Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Speed 66Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
 Cheapest Ultrafast Broadband ISPs
  • Vodafone £26.00 (*29.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Virgin Media £28.00 (*44.00)
    Speed: 108Mbps, Unlimited
    Gift: None
  • Hyperoptic £29.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: Promo Code: EASTERSALE
  • TalkTalk £29.95 (*39.95)
    Speed: 145Mbps, Unlimited
    Gift: None
  • Giganet £35.00 - 59.00
    Speed: 200Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
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