Shell Energy Website
HQ: Warwick, Warwickshire, England |
Tel: 01926 320 700 |
ISPA (
?): No |
Complaints Firm (
?): Ombudsman Services
NOTE: The monthly prices below show the total cost INCLUDING any
Line Rental charge, as required by the ASA (
here).
Cheapest Package (Scroll down for 'Premium')
Monthly Price + Line Rental
-
£27.99 (*30.99)
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discount length or offers applied to the monthly price above
Included Vouchers / Gifts
-
12 Months of Norton 360
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Broadband Tech
-
Broadband connection technologies supported by package.
Max Download Speed
-
38Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
35Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
9.5Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
9Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP offer TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP offer Mobile Phone tariffs?
Extras
-
Voice Phone Calling
Extra service features included in the price you pay
Premium Package - Benchmark Approx £40 - £50 Monthly
Monthly Price + Line Rental
-
£35.99
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discount length or offers applied to the monthly price above
Included Vouchers / Gifts
-
12 Months of Norton 360
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Broadband Tech
-
Broadband connection technologies supported by package.
Max Download Speed
-
76Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
63Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
19.5Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
18Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP also offer optional TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP also offer optional Mobile Phone tariffs?
Extras
-
Voice Phone Calling
Extra service features included in the price you pay