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December 7, 2002 - December 13, 2002

News - December 13,2002

Broadband Success Story - Oxford

By:mark.j @ 9:56:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

The latest broadband success story relates to an Oxford based financial services consultancy, Oxford Actuaries and Consultants (OAC), which is saving £1 million per year by allowing staff to telework from their homes via broadband connections:

The company was set up in 1994 and has 30 staff but no traditional office. Employees work remotely using an internet-based virtual private network (VPN) to link to central applications including Lotus Notes, imaging and document management systems.

The system saves on overheads and provides competitive advantage says OAC general manager Bernard Grenville-Jones. He said 1m was being saved from a turnover of £3m.

'Those kind of savings mean we can decrease our charge-out rates, which enables us to become more competitive.The ability for a services company to telework productively, supported by broadband, means the business machine becomes much less fat and much more muscle,' said Grenville-Jones.


More @ VNUNet.

Online UK Spending To Top £1.7bn

By:mark.j @ 9:51:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

The latest research from retail group IMRG suggests that online Internet sales broke through the £1Billion mark during November 2002 and should hit a total of £1.7Bn by the years end.

Apparently the UKs online sales growth is 15 times faster than general retail sales, 3 times faster than online sales in the U.S and 95% faster than in the UK during 2001:

The study said that consumer demand for shopping online was "broad based and evolving", and November's sales figure represented a jump of 10.1% on the previous month.

The take-up of high-speed broadband internet links is thought to be one factor behind the speedy growth.

"Broadband's rapid take-up is already having a profound impact on online shopping, setting exciting new expectations for consumers," said IMRG chief executive James Roper. "Its fast connectivity enables consumers to nip to the stores online and enjoy a hassle-free rich online shopping experience."


Unfortunately the hallmark scheme run by trusted web traders doesn't appear to help the continued underlying fears of poor customer service and product quality. More @ BBC News Online.

Bulldog Launch Residential LLU ADSL

By:mark.j @ 9:41:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

Bulldog Communications has announced their intention to move into the wider consumer market by launching a new 2Mbps broadband ADSL Internet access product for residential customers:

Bulldog introduces 2 Mbps product with new 'time-of-day' feature

Broadband services provider, Bulldog Communications, today announced the introduction of a 2 Mbps product, Primetime 2000, the UK's fastest broadband Internet service for residential customers. Primetime 2000 is the flagship product in Bulldog's new range of fast, unique and innovative DSL broadband service offers for the residential customer. Primetime 2000's 2 Mbps downstream speed is four times faster than other leading residential DSL broadband Internet services. The upstream speed of 400 Kbps is nearly twice the speed of other comparable residential broadband products.

Bulldog has specifically designed new products to address the growing consumer demand for higher-speed broadband Internet services. Consumers increasingly desire faster downloading of emails, file attachments, video, film, and music. The 2 Mbps speed will also appeal to gamers who want better performance, faster games downloading and a better peer-to-peer game experience.

In addition to offering the consumer with greater speed, Primetime 2000 has a unique 'time-of-day' feature. This industry-first feature gives the residential customer the highest speeds when they are needed: weeknights (6pm - 8am), all weekend (6pm Friday - 8am Monday), and Bank holidays. During the weekdays (8am - 6pm), the residential customer has unmetered 'always on' access at a competitive speed of 512 kbps. The Primetime 2000 product is based on ADSL technology which means customers are free to chat on their telephone while they surf.

Bulldog has the ability to design, develop and deliver unique and innovative products that serve specific types of customer requirements because it manages its own 'last mile' broadband network. This network flexibility also enables Bulldog to introduce a variety of service options like the 'time-of-day' feature.

Richard Greco, CEO of Bulldog, stated, "This innovative product underscores the value to the consumer of network-based DSL competition. Because we manage our own broadband network, we are capable of providing consumers with unique services not available from BT or other broadband service providers. The consumer needs and deserves to have a DSL alternative. And now, he does."

Bulldog's Primetime 2000 service is available exclusively through Bulldog's Central London network of DSL-enabled telephone exchanges covering up to 400,000 residential customers.


In short this is one of the first, if not THE FIRST, local loop unbundled (LLU) broadband ADSL services to be specifically targeted at residential users.

Service activation costs £99 (£49 if you join before the end of January 2003) and an impressive £39.99 per month! BT eat your heart out.

News - December 12,2002

THUS Launches National Ethernet Broadband

By:mark.j @ 1:59:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

THUS Telecom, the group behind UK ISP Demon Internet, has today announced the launch of its new National Ethernet broadband service, which builds upon THUS's recently launched metropolitan City Ethernet service:

THUS LAUNCHES NATIONAL ETHERNET BROADBAND SERVICE

December 12th, 2002 - THUS plc, one of the UK's leading providers of
voice, networking, Internet and contact centre services, today launched National Ethernet, a broadband Ethernet service that builds upon THUS's recently launched metropolitan City Ethernet service by enabling UK companies to link sites across the UK through private Ethernet connections operating at the same high speed as their office network.

National Ethernet addresses an ever-increasing need for all the services available on a company's Local Area Network (LAN) to be quickly and easily accessible to all employees of a company, regardless of their location. This demand has been accelerated as companies look towards storage area networks and disaster recovery providers for hosting mission critical data and as the workforce becomes increasingly more mobile.

Ethernet already powers most company LANs, but for the majority of these companies when this traffic enters the leased line Wide Area Network (WAN) to travel to another office, it can slow to less than 10% of the LAN speed. National Ethernet removes this bandwidth bottleneck and opens the door to improved performance, greater usability and new ways of working whilst at the same time, simplifying the overall network architecture that a company has to manage.

"National Ethernet will become the first choice broadband platform for UK companies with serious bandwidth requirements. Customers will be able to use National Ethernet to reduce communication costs and achieve greater flexibility and agility within their businesses," said Bill Allan, Chief Executive, THUS. "With an ever increasing need to share applications and data across wider areas, THUS National Ethernet makes it simple for companies to build and manage cost effective multi-site networks without having to incur the overhead of running completely different technologies and systems."

Practical Internet - 2003 Reader Awards

By:mark.j @ 1:55:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

Practical Internet, a UK Internet/ISP magazine, has today launched a new website for their 2003 reader awards.

Be aware that for some reason the system will only allow you to choose from a list of five ISPs for best dial-up and unmetered service. The list appears to almost completely ignore the overwhelming number of often better / smaller providers:

PRACTICAL INTERNET LAUNCHES READER AWARDS WEB SITE

Leading UK Internet magazine Practical Internet is marking its 2003 Reader Awards with the launch of a special Web site where readers can vote for their favourite ISPs, Web sites and software.

Readers can visit http://www.practicalinternet.co.uk to register their vote

The results will be announced in issue 78 of the magazine, which goes on sale in early March 2003.

Commenting on the Web site's launch Practical Internet Editor Paul Newman said: "This the perfect opportunity for both Practical Internet readers and the whole Internet community to vote for the ISPs and Web sites that have really performed over the last year."

AOL ISP Exposes Data Retention Costs

By:mark.j @ 1:42:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

ISP AOL UK has today spoken out about the costs they and others would have to endure if new proposals for data retention are passed.

Regular readers may remember that the proposals, which come under the UKs new Anti-Terrorism, Crime and Security Act (ATCS), have been put on hold until a more detailed review of the situation is completed:

Giving evidence at the All Party Parliamentary Group (APIG) public inquiry on Wednesday, AOL's director of public policy Camille de Stempel, said it would cost about £30m just to set up the systems for AOL alone, and the same again in running costs.

Many ISPs already retain some communications data for various purposes, but the government is keen to make them extend the length of time it is retained to at least one year. Communications data means IP addresses of Web sites that people visit, and addresses of emails; it is distinct from content, although many in the industry believe it is just as invasive.

For AOL, retaining communications data for one year would add an enormous cost, said de Stempel. "There are huge amounts of data involved. AOL has 329m user sessions a day, and its customers send 597m emails, and we're just one ISP." De Stempel said that to save all communications data on its UK customers for just one day would require 1000 CDs. "If you multiply that (for a year) it will have an enormous impact on our business."


The ZDNet item makes for an extremely interesting read and goes further into the details and difficult contradictions of the act.

THUS Telecom also backed up AOLs remarks with similar concerns, this time regarding the technical difficulties of managing such storage systems.

BTWholesale’s X-Mas ADSL Discount

By:mark.j @ 1:29:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

BTWholesale has today announced a special Christmas gift by reducing the cost of setting up ADSL, be it wires-only (£50 to £25) or engineer (£260 to £130) installed broadband:

WHOLESALE BROADBAND SPECIAL OFFERS FROM BT

BT is to give half price connections to broadband service providers for its most popular wholesale broadband products in a special offer to be launched early next year. This will mean the connection charge for its main consumer product - BT IPStream Home - will be cut from £50 to £25. And the connection charges for business broadband services in the BT IPStream S range will also be halved from £260 to £130. BT's internet service provider customers will decide how much of the saving is passed on to end users.

The offer will run from January 10 until the end of March.

Bruce Stanford, director of wholesale products at BT, said: "We're constantly looking at ways to help service providers stimulate the market for broadband. Recent advertising campaigns from BT and its service providers have really boosted awareness and demand, and with these special offers resellers will have the opportunity to start the new year with some even more attractive prices.

It was BT's massive cuts to wholesale ADSL rental prices in April this year that really kick-started the whole UK market. Offers like the one announced today will similarly benefit the entire broadband industry.
"

BT now has more than half a million ADSL broadband connections, which are sold to customers by the 150-plus internet service providers that characterise the UK's highly competitive market.

The offer involves half price connection for BT's two most popular products - BT IPStream Home and BT IPStream Office - cut to £25 from £50. Also covered are the BT IPStream S range of services, with connection charges for these BT-installed products halved from £260 to £130. To qualify, lines must be installed before the end of April.


What a wonderful surprise, now if only we were covered by ADSL =(. Unfortunately a good number of UK ISPs are notoriously bad at passing on savings, thus it remains to be seen how many providers will follow this up in their pricing.

AlphaPhe.Net ISP Finally Drops 0845

By:mark.j @ 10:03:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

Net4Nowt has spotted the following announcement on the ex-unmetered ISPs, AlphaPhe, website:

0845 Access Update
We regret to inform our customers that this is 14 days notice of the removal of our 0845 dial up numbers. As of the 19/12/02 customers will no longer be able to dial up using our 0845 access numbers.

If you need to move your domain to a new host, please email:
customer_services@alphaphe.net

We are sorry for any inconvience caused.


This effectively puts the final nail into AlphaPhe's coffin.

Updated Law To Cover DDoS Attacks

By:mark.j @ 9:56:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

Strong lobbying from the Internet/ISP industry means that distributed denial of service (DDoS) attacks could soon be included in an update to the UK's Computer Misuse Act (CMA):

The Home Office, in consultation with groups such as the police and industry representatives, is currently examining ways of updating the CMA, according to a Home Office spokeswoman.

Both the Home Office and the National Hi-Tech Crime Unit (NHTCU) believe that the CMA already outlaws denial of service attacks. But the Home Office has admitted that there is significant concern within the industry over this issue and appears to be accepting that there could be a need for an update; nobody has yet been prosecuted under the CMA for a DoS attack.

"We believe that the act covers most if not all types of hacking attacks, including denial of service attacks. However, we recognise there is a need for more clarity," the Home Office spokeswoman told ZDNet UK News on Wednesday.


It remains to be seen what, if anything, will come from an update to the law. Apparently the law itself is still unclear as to whether denial of service is Strong lobbying from the UK Internet/ISP industry means that distributed denial of service (DDoS) attacks could soon be included in an update to the UK's Computer Misuse Act (CMA):

The Home Office, in consultation with groups such as the police and industry representatives, is currently examining ways of updating the CMA, according to a Home Office spokeswoman.

Both the Home Office and the National Hi-Tech Crime Unit (NHTCU) believe that the CMA already outlaws denial of service attacks. But the Home Office has admitted that there is significant concern within the industry over this issue and appears to be accepting that there could be a need for an update; nobody has yet been prosecuted under the CMA for a DoS attack.

"We believe that the act covers most if not all types of hacking attacks, including denial of service attacks. However, we recognise there is a need for more clarity," the Home Office spokeswoman told ZDNet UK News on Wednesday.


It remains to be seen what, if anything, will come from an update to the law. Apparently the law itself is still unclear as to whether denial of service is an offence or not.

No doubt the ISPs and businesses whom have lost money or had to close because of it would say it is. More @ ZDNet.

NTL & BT Top Oftels Complaint List

By:mark.j @ 9:47:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

The UK telecoms regulator, Oftel, has today published a summary of the consumer complaints made to it since the launch of its ombudsman service (April to September 2002). The full publication can be read HERE.

The results showed that the UKs largest cable operator, NTL (0.8 complaints per 1,000 users), is now officially the most complained about telephony provider in the UK, with BTOpenworld (1.6 complaints per 1,000 customers) topping the complaints for ISPs:

Internet service provision market

This relates to complaints about Internet service providers.

The total consumers who complained about the internet service provision market included in this publication are: 6,800

The Top 3 issues during the period were:

1. Difficulty contacting company (6.5% of total complaints)

EXAMPLE: "Difficulty in getting through to customer services - left on hold for up to 40 minutes at a time."

2. Complaint ignored by telephone company (5% of total complaints)

EXAMPLE: "The customer has written, emailed and telephoned the company, but the company has not made any progress in dealing with his complaints."

3. Complaint relating to a company's contract terms (5% of total complaints)

EXAMPLE: "Customer believes that the contract he signed should not allow the company to limit the number of hours he can access the Internet each month."

News - December 11,2002

UK Still Bottom - EU Broadband Table

By:mark.j @ 2:32:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

A new study conducted by fdtm on behalf of Reed Electronic Research has found that the UK remains in 13th place on the European broadband league table, yet is set to climb:

Now four per cent of UK households have broadband connections - whether via ADSL or cable or the less popular access technologies of wireless and satellite - but 10 per cent of urban households will be connected by the start of 2004.

The UK will improve its standings if the statistics for September hold - a quarter of all new European broadband connections were in the UK during that month.


The same group recently published another study into the overall attraction of broadband; this can be found by searching the recent news for 'fdtm'. More @ Silicon.

THUS Wins Sunderland Broadband Contract

By:mark.j @ 1:36:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

THUS Telecom, the operator behind UK ISP Demon Internet, has today announced a new three-year contract to provide high-speed (broadband) Internet connections to the City of Sunderland:

THUS FEEDS BROADBAND SERVICE FOR SUNDERLAND'S SCHOOLS

THUS plc, one of the UK's leading providers of voice, networking, Internet and contact centre services, today announced that it has won a three year contract to provide a high-speed Internet connection to the wide area network that supplies Internet access to the City of Sunderland's 89 primary schools and 18 secondary schools. The service will be provided via THUS's new high capacity exchange at Doxford Park in the heart of Sunderland.

THUS was able to significantly reduce the costs associated with connecting schools to the new service because the City of Sunderland Council has concurrently asked THUS to provide a 1-gigabit link between its ICT headquarters and Sunderland's Civic Centre. This enabled THUS to undertake a single extension to its network capable of reaching both new customers rather than develop separate extensions for each customer.

99 percent of UK schools are now connected to the Internet but the vast majority rely upon narrowband connections some 15 to 30 times slower than broadband.

One of the key targets of the Government's National Grid for Learning (NGfL) Programme was to have at least 20 per cent of schools including all secondary schools connected to the Internet at broadband level by 2002. Today the picture is mixed, with October figures from the National Statistic Office showing that currently 9 per cent of primary schools, 66 per cent of secondary schools and 10 per cent of special schools have a broadband connection.

In spite of recent improvements, Sunderland has very high deprivation levels, ranking 15th out of 354 districts in the Government's Index of Multiple Deprivation (Source: Department of Transport, Local Government and the Regions, Index of Multiple Deprivation, 2000). This places a proportionally higher responsibility on schools to help close the digital divide by providing children from low-income families with access to broadband at school.

Broadband can enable pupils of all abilities to take much greater control of their learning. It enables them to tailor their learning to reflect personal interests by delivering access to a wide range of curriculum options. This includes remote delivery of courses by world-class teachers and access to high quality digital learning resources. In addition, it provides pupils with access to enhanced peer-to-peer support, including the chance to participate in virtual communities with learners with similar interests on a global scale. Other innovations in learning enabled by broadband include helping pupils to:

* Create and publish portfolios of digital resources (including video, music and presentations).

* Enjoy a rich blend of learning experiences beyond the boundaries of their school, including: collaborative learning through virtual communities; distance learning using techniques such as video-conferencing; and the use of virtual reality to complement and enhance field trips.

* Acquire a better appreciation of citizenship through access to a broad range of cultural resources and by closer interaction with members of the local and global community. Such contacts will also enhance and invigorate the teaching of foreign languages.

* Receive accreditation for their skills as well as their academic knowledge, for example through online 'just in time' testing to assess ICT skills.

Vispa ISP Seeking Staff - Office Junior

By:mark.j @ 1:27:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

We don't normally do this, however UK ISP Vispa Internet has apparently been hunting for a new Office Junior without success. So if you fancy a job then read on..

Office Junior Required

Wanted for general office duties operating from our Manchester office. A pleasant telephone manner is essential; computer literacy would be an advantage. Full training will be given in all other areas.

If you feel you have the necessary skills and experience for this role, please send a covering letter and a CV to:

Personnel Manager
Vispa Internet Limited
PO Box 135
Manchester
M23 OXD
recruitment@vispa.net

Vispa is an equal opportunities employer and welcomes applications from all sections of the community. We operate a strict 'No Smoking' policy.

Global Broadband DSL Growth Surges

By:mark.j @ 1:22:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

The DSL Forum has finally published the results of its latest global survey into broadband digital subscriber line (DSL) uptake.

Not surprisingly the survey found that the technology has continued to grow at an unprecedented rate from July through to September 2002:

More than five million people worldwide signed up for DSL service between 1 July and 30 September, an increase of nearly 20 percent over the previous three-month period, according to the survey, which was released on Tuesday.

The worldwide percentage increase is the largest ever recorded by the DSL Forum, said the group's chairman, William V. Rodey. Rodey added that the findings are encouraging him to stick with the forum's target of 36 million DSL customers worldwide by year's end and 200 million DSL subscribers by 2005.

The survey found that there are now about 30 million DSL users globally.


The ZDNet item notes that the survey didn't include high-speed web surfing done via cable modems, which in some countries is actually more popular than DSL.

ASA Upholds 4 of 6 NTL Complaints

By:mark.j @ 1:15:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

The Advertising Standards Authority (ASA) has upheld four out of six complaints made against the UKs largest cable operator, NTL, by British Telecommunications (BT).

BTs complaint related to an NTL direct mailing (advert) for its TV, telephone and Internet service:

The complainants:

1. challenged the claim "Installation fees apply (up to £100)" because Sky and BT charged a maximum of £30 until December 2002;

2. challenged the implication that ntl customers pay 50% less than BT and Sky customers for Sky Sports & Movies;

3. challenged whether the savings claims were misleading and confusing;

4. challenged whether the claim "more for less" was misleading;

5. objected that the advertisers had compared their direct debit price with Sky and BT's non-direct debit price, and

6. challenged the claim "nearly 3 million people have chosen ntl:home for their TV, Telephone and Internet services".


Out of the above six, the ASA upheld complaints 1, 4, 5 and 6.

Supanet ISP Supports Laser Squad

By:mark.j @ 10:10:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

The self-proclaimed second largest independent ISP in the UK, Supanet, has today announced support for an increasingly common turn based multiplayer game - Laser Squad Nemesis:

Supanet (http://www.supanet.com), the UK's second largest independent ISP is proud to announce that it has launched Laser Squad Nemesis, a tactical email-based wargame within its games channel. Featuring pages of content, FAQs and game info the LSN section (http://www.supanet.com/games6.1/lsn/), has been crafted with the help of the boffins at Codotech, (http://www.codotech.com) creators of the game.

Laser Squad Nemesis is a two-player squad-based strategy game from the geniuses behind the award winning X-Com series. All you need to play anyone, anywhere in the world is a valid email address. The game effortlessly combines turn-based player commands with real-time playback of the battles. And as the game is email based you can play whenever you like and your opponent doesn't have to be online at the time.

Players take on the role of the Laser Marines, Machina or Spawn. Before each battle the players choose the composition of their armies. A large variety of scenarios and battlefields are also available. It's an epic strategy battle from developers with a great pedigree; no wonder PCGamer gave LSN a review score of 86 percent and PC Format 88 percent.

Players can try the game for free and subscription for six months is a ridiculously reasonable $25.

Note: The supanet games channel was re-launched in September 2002 and provides games news, reviews, flash/java games and features created in-house. supanet also boasts some of the fastest multiplayer servers around and a new dedicated multiplayer portal is currently under construction.


Please note that despite its e-mail premise, it's not a text based game. LSN just uses e-mail to transmit the move data. We're not sure they’ve priced it in US Dollars.

DDoS Attack Disrupts IRC - DALnet

By:mark.j @ 10:02:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

One of the world’s biggest Internet Relay Chat (IRC) networks, DALnet, has apologised for the disruption caused by a major distributed denial of service (DDoS) attack on their servers:

"It is a sad fact that it has been somewhat difficult to connect to DALnet for some time," a notice to its users explains. "There are several reasons for this, including ongoing attacks and a loss of servers.

This weekend, these problems have increased. DALnet has been under an unusually strong, unusually persistent attack. These attacks are directed at all DALnet client servers, rather than just a few.
"

DALnet's volunteer administrators is working with service providers and with police to stop these attacks, which are far from easy to block. It's far from the first such attack (which are unfortunately all too easy to carry out), but it is one of the most serious to date.


Unfortunately such attacks only serve to weaken the already fragile support by ISPs for such services. IRC is increasingly being seen as a breeding ground for hackers, a perception that could ultimately see its presence reduced over the coming years. More @ The Register.

Internet Sexism On The Rise

By:mark.j @ 9:54:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

New research from the search engine group AltaVista has shown that sexism is increasingly being carried over into cyberspace.

80% of men consider themselves to be better surfers than their women; men are also more likely to interrupt their female partners while surfing. However the differences go further than sexism..:

Two-thirds of those that claimed to have lost patience online were male. According to Open University Psychologist Dr Adam Joinson, the findings bare out traditional gender stereotypes.

"As information has become such a valuable commodity, it's not surprising that men have transferred their traditional hunter-gatherer role to hunting for information on the web," he said.

But in his opinion, men are unlikely to be better surfers than women. "I'd be surprised if men's self-perceived superiority is grounded in fact," he said.


The BBC News Online item concludes that women actually overtake men in many areas of Internet use such as e-mail and searching for health-related information. I love it when we're referred to as 'hunter-gatherers' =).

News - December 10,2002

Success Story – Community Broadband

By:mark.j @ 1:48:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

Lindsey Annison, a campaigner for broadband Internet access in the Yorkshire Dales and Cumbria, has today been praised for helping to bring faster wireless community networks to places where ADSL can not reach:

With a £150,000 grant from the North West Development Agency, her project EdenFaster is planning to introduce a high-speed wireless network in the Eden Valley in Cumbria.

One poster has already generated 200 registrations from local people keen to get their hands on fast internet connections. They will begin to be available from January.

It will be fast, offering up to 40 megabits per second compared to BT's 0.5 megabit ADSL service. The most important thing will be to make sure the service is affordable. At £15 a month, it is within the reach of local families devastated by the foot and mouth epidemic in Cumbria.


The BBC News Online item should help to serve as a ray of light for those living in areas outside of the broadband enabled regions. We can only hope that such projects grow increasingly common until everybody has access to affordable broadband.

ISPs Burdened By Take-Down Notices

By:mark.j @ 1:38:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

Apparently the burden on UK ISPs to deal with take-down notices for copyright infringement material and requests to remove defamatory information from sites they host is rapidly increasing.

This increase is making it difficult for such services to deal fairly with cases where people or companies feel their copyright has been infringed, or where they feel they've been defamed:

Complaints related to copyright infringement now account for 54% of take-down notices issued to ISPs based in the UK, according to a preliminary survey by the UK's ISP Association (ISPA), which is being conducted as part of a bid to rationalise the process of removing possibly illegal material. 27% of take-down notices are related to defamation complaints.

ISPA is gathering the data to illustrate the growing problem with take-down notices in a bid to persuade the government to publish a code of practice that, it says, should effectively remove liability from ISPs. The work is being done by ISPA's sub-group on content liability. The sub-group spokesman Mark Gracey, who is also legal liaison manager at ISP Thus, said take-down notices are a huge burden, with each case costing between £50 and £1,000 to deal with.

"Anybody can put us on notice of take-down," said Gracey. "There is no standardisation of processes -- a ten-year-old child can do this by writing the notice on the back of a cigarette packet." At Thus, said Gracey, the number of take-down notices for alleged copyright infringement is "going through the roof."


The ZDNet item notes that while it's easy to write a take-down notice, it's not so easy to follow up due to contradictive laws and the customer also having writes.

Typically UK ISPs end up stuck in the middle, having to act as both judge and jury, a situation that’s now growing untenable.

The Cost of 3G Broadband - £60 PM!

By:mark.j @ 1:26:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

Good GOD! Early predictions of 3G (UTMS) broadband wireless mobile phone technologies costing £25 to £30 per month were bad, yet today Hutchison3G has shocked everybody by setting its level at £60 per month (PM)!

Did we mention that Hutchison's price is also a MINIMUM charge!? It's probably best if you avoid factoring in the £400+ cost of a handset to go along with that, save yourselves the pain:

The company, which has expanded its http://www.three.co.uk website to demonstrate the features of the new network, announced that monthly subscriptions will start at £59.99, rising to £99.99, and handsets - which are sold separately - can be bought from £399 upwards.

Consumers will receive a 'bundle' of voice and video call minutes; text, picture and video messages; and email and multimedia content and services, with further pricing options to be announced soon.

Hutchison said it will discount the price of the handset as part of its maiden offer but did not provide further details. It has launched a promotional offer to attract an initial 20,000 'Founders' customers, who can take advantage of its "special pricing options".


ADSL technologies didn’t take off until they went below the £30 per month mark, thus Hutchison could be digging its own grave with such pricing.

Not to mention that the people most likely to use these new technologies are also generally those of the younger generation, who earn less and won't be able to afford it. Good going Hutchison, more @ netimperative.info .

Government Partners With MSN UK

By:mark.j @ 10:07:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

Microsoft's MSN content services have been snapped up by the UK government in a new and rather unique partnership deal:

The landmark initiative sees the addition of a new Public Services channel on MSN, providing its users, currently standing at over 11m per month, with quick access to a selection of content from UK government websites.

The new service is the result of a collaboration between Microsoft and several government departments, including the Department of Health and Office of the e-Envoy. It follows a pilot project which, since July this year, has seen information from the UK Online citizens portal delivered via MSN's instant messaging software.

The arrangement marks the first significant implementation of the Government's new strategy, outlined in its recent UK Online Annual Report, to promote the use of third-party "intermediaries" as delivery channels for e-government.


More @ Europemedia.

AOL Speaks - BTOpenworld ISP Split

By:mark.j @ 10:03:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

UK ISP AOL has followed up yesterdays announced split of BTOpenworlds ISP and content operations with a few comments of their own:

According to AOL, though, the reshuffle of BTopenworld is proof that consumers want more than just access.

"To me it shows that they [BT] realise that access alone isn't enough for broadband consumers and that BT Retail was lacking in content. However, it's no good doing an about-face when the content still costs £5 per month for every bit. Most consumers want one easy to use and simply to obtain package," said Jonathan Lambeth, head of corporate media relations at AOL.

"As for BTOpenshut this doesn't really answer the question mark over its future or ease customer confusion between BT's different but incomplete offerings," Lambeth added.


The ZDNet item quotes BT Retails chief executive, Pierre Danon, as saying that it's, "an internal reorganisation, so Oftel don't need to approve it."

VCISP Offers T-Shirts To New Signups

By:mark.j @ 9:55:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

Apparently anybody signing up to the Vulture Capitalist ISP between now and 31st December 2002 will have the chance to win a Reg (The Register) t-shirt:

All new customers will go into the hat and the first ten lucky Vulture Capitalists picked at random on 1 January will be able to choose either a Reg minilogo or a "Register London" t-shirt.

You'll be eligible for the draw regardless of which of our service packages you select, but we'd like to draw your attention to our ADSL Connect deal. Those of you looking to get a bit of broadband into your lives could do worse than check out this self-install package which comes in at £25.99 per month.


We’ve seen more attractive Christmas offers =).

The Mirrors Technology & ISP Awards

By:mark.j @ 9:49:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

One of our news posters, Keith, reports that the Daily Mirror newspaper has launched its own Technology and Internet awards:

TECH TIME AND VOTE

FOR those who missed Kelly's i on Saturday, we're teaming up to launch our first end-of-year awards. It's down to you, our readers, to vote for who deserves to win Kelly's i/Amy's i Best (and Worst) Of The Year.

Will Microsoft's Xbox or Nintendo's GameCube pick up best console, or will Sony's PlayStation 2 steal the glory - as always? Will Apple's iPod (right) or Palm's low-cost Zire be your favourite gadget of the year? Will Nokia's £15k gold-plated Vertu phone be the year's most pointless gadget?

To enter, simply email your winners to techawards@mirror.co.uk (don't worry if you can nominate only one or two categories). With each nomination include a short explanation why. Don't forget, include your name and address. You've got until next Saturday - December 14.

The 12 categories are:

Best video game,
Best console,
Best phone,
Best camera,
Best portable music player,
Most desirable gadget,
Most pointless gadget,
Best innovation,
Biggest waste of money,
Best ISP,
Best website
and Tech villain.


Well obviously you all know to vote ISP Review as the best website =), however it's the 'Best ISP' award that we've highlighted. If you've been happy with your ISP this year then now is as good of a time as any to have your say.

We'll of course be running our own awards sometime during Q1-2003 next year.

News - December 9,2002

Online Shopping Boom Strains Networks

By:mark.j @ 2:47:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

The Christmas rush and subsequent boost to online shopping has begun to strain the networks behind several of the UKs leading e-tailers:

According to figures from Keynote Systems, most people are doing their Christmas shopping online between Sunday evenings and Wednesday evenings, with lunchtimes a particularly popular period.

On Monday 2 December, Tuesday 3 December and Wednesday 4 December, the sites of CD-Wow, Currys, Debenhams and Dixons all slowed in the crucial period between 1pm and 2pm. The Debenhams Web site, for example, took around 55 seconds to download during the lunch hour on Monday and Tuesday.

Other Web sites did not appear to suffer the same performance issues. The Keynote UK Business 40 Index, a benchmark of 40 leading UK Web sites, shows average download peaking at just five seconds with availability at 92.69 percent or higher between 28 November and 5 December.


Hopefully the associated companies will recognise this as a problem to be solved before next year, more @ ZDNet.

Via Net.Works Launch London SDSL

By:mark.j @ 2:41:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

Via Net.Works has today issued a new press release announcing the launch of their London based broadband SDSL (Symmetrical – same speed in both directions) service, which should be of benefit to local businesses:

VIA NET.WORKS UK LAUNCHES ADVANCED BROADBAND SERVICES FOR LONDON BUSINESSES

VIA NET.WORKS UK, a provider of managed Internet services for business, has today launched a new advanced broadband Internet service in the Greater London area. VIA's new SDSL (Symmetrical Digital Subscriber Line) Business Network services are specifically designed to provide small- to medium-sized enterprises (SMEs) with secure, reliable, high-performance Internet connectivity and are ideal for firms that rely on the Internet for communications and commerce.

VIA's SDSL Business Network services offer two significant improvements over current standard broadband ADSL connections which are largely targeted at the home user market. Firstly, SDSL enables businesses to send AND receive large amounts of data quickly. Secondly, unlike standard ADSL broadband services, VIA's SDSL services come with Service Level Agreements (SLAs) that establish network availability and customer support response times. These factors help businesses use the Internet more effectively, create reliable and cost-effective links between branch offices and deliver sophisticated online services to customers, suppliers and partners.

With competitive, flat-rate pricing, VIA's SDSL services bring advanced broadband within the budget of SMEs. In addition, VIA is offering free Teleworker packs with free VIA dial-up services for up to five remote users with all SDSL orders placed before 28th February 2003.

VIA SDSL Business Network service is available in a range of bandwidths and performance levels for 'standard' and 'power' users. VIA is also providing businesses with a 'Secure SDSL' option that includes Internet security services that are managed and monitored 24 x 7 x 365 by VIA Security specialists to protect business networks from hack attacks.

VIA offers a comprehensive range of Business Broadband Internet Services, from low-cost ADSL to high-performance dedicated leased lines. To help businesses make the right choice of broadband services, VIA has developed a free-to-use online business broadband assessment tool, available at: http://www.broadband.vianetworks.co.uk.

VIA's SDSL service utilises the network of high-speed data communications provider, Fibernet UK Ltd. Fibernet has been at the forefront of rolling out improved broadband connections for UK businesses, targeting 221 exchange areas around the UK that will provide SDSL access to more than 150,000 SME businesses.

VIA has already launched SDSL services in North West England, Bristol, Glasgow and Leeds.

About VIA SDSL Business Network Services:

Available bandwidths: Up to 512Kbps, 1Mbps, 2Mbps (SDSL offers same upload and download speeds vs. ADSL where upload speed is limited to 256Kbps.)

Performance: VIA SDSL Business Network services are available at two fixed contention ratios, 5:1 and 10:1. Speed of SDSL service will vary depending on number of concurrent users on the line and the contention ratio sets the limit for the number of customers that share a line.

Pricing: Prices start at £250 (2) per month for VIA SDSL Business Network, 512Kbps, 10:1 contention ratio. Installation costs, detailed quotations and further information on availability of VIA SDSL services are available from VIA NET.WORKS on 0845 330 4975 or e-mail broadband@vianetworks.co.uk.

More Information On ADSL2

By:mark.j @ 2:34:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

We've already reported on ADSL2 (ADSL2+) at least once in the past few weeks, today ADSLGuide has also managed to spot some more details regarding the sequel technology on ISP Planet:

What does ADSL2 promise, well the frequency range used now tops out at 2.2Mbps, which means up to 20Mbps downstream speed if a line is less than 8000 feet (~2.5km) and at existing speeds adds an extra 600 feet to the reach of the service. Interestingly it is designed to be interoperable with existing ADSL services, though whether existing DSLAMs will support it via simple firmware upgrades is unclear at this time.

Some of the failings of ADSL are also addressed, in particular with ADSL2 it will be possible to bond lines to produce a true 30 or 40Mbps downstream.


It may be worth pointing out that Easynet allow you to bond their LLU (local loop unbundling) based ADSL for speeds of up to 8Mbps, yet the limited coverage of LLU and additional cost is a pain.

New Wireless\ADSL\Dialup ISP - Kencomp

By:mark.j @ 1:55:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

The latest broadband wireless ISP to announce its presence is Kencomp Internet, which will start off by covering the Kendal area.

Note that the service also offers an unmetered dialup package @ £11.06 +vat per month (PM) and some ADSL packages from £24 +vat PM:

Freedial

For those users with a higher usage, we offer for just £11.06 +VAT per month the option of connecting to the internet via a freephone number. This means that you will get NO phone bill for your internet access. The service has a 3-4 hour cutoff period dependant on network congestion, at which point you can re-connect immediately. This service supports 56K V90 modems and ISDN at 64K.

£ 11.06 + VAT per month

ADSL

For users requiring the ultimate in high speed, broadband connectivity, we offer a 512Kb/s always on connection to the internet which is suitable for connecting multiple machines with suitable hardware. Because we are reliant on BT's digitally enabled exchanges, it is first necessary to do a check to ensure that this service is available to you. To use ADSL you will require a small filter device which plugs into your existing phone line socket, and a modem. If you have a single PC, then you should purchase our USB ADSL modem, but if you have a network with more than one PC, then you will require the ADSL router. All our ADSL services include a fixed IP address.

Connection charge including filter £ 69.00+VAT
USB ADSL modem (Sinlge machine) £ 59.00+VAT
ADSL router (Required for connecting NETWORKS to internet) £ 199.00+VAT

512kb/s £ 24.00 + VAT per month
1Mb/s £ 99.00 + VAT per month
2Mb/s £ 129.00 + VAT per month

Radio (Wireless)

For users within site of the TV mast in Kendal, we now offer a connection to the net at up to 11mb/s via a radio network. Because the service is synchronous (upstream and downstream speeds are the same), the service offers better performance than traditional ADSL broadband, plus far greater reach. Uniquely, users can also transfer files between themselves and other local users at a full 11mb/s regardless of the service they choose. This service is offered at various speeds and contention ratios as follows :-

1Mb/s 100:1 contention - £25.00 +VAT per month
2Mb/s 20:1 contention - £129.00 +VAT per month
5.5Mb/s 20:1 contention - £400.00 +VAT per month

To use this service, you will need supply and installation of radio equipment at £ 170.00+VAT

Please call (01539) 724564 for full details or to signup to this service.

We are now in the process of rolling out this successful service to other towns within Cumbria that are without ADSL. By January 2003, we should have covered towns within 25Km radius of Kendal, and towns within 50Km within the next 12 months.

Organised Online Crime Increasing

By:mark.j @ 1:25:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

The UK's National Hi-Tech Crime Unit (NHTCU) has today reported that the level of organised online crime is increasing sharply:

In his opening address to the UK's first e-crime congress on Monday, DCS Hynds highlighted the significant threat posed by organised criminals. "Hi-tech crime is increasing significantly," he said. "The Internet provides organised crime groups driven by profit with lucrative opportunities in a relatively low risk theatre of operations."

Hynds said society must question the mindset that recoils from the thought of breaking into a house and stealing, but which condones the equivalent act in cyberspace. "Hi-tech crime is every type of crime but with a component placing it into the digital environment," he said. "This makes it an aggravated version of the original offence because it is able to operate instantaneously, remotely and with disregard for sovereignty and geography.

As it becomes easier for criminals to target multiple victims, hide assets, and cover the evidence trail; I believe we must challenge the existing misguided perception that hi-tech crime is somehow less serious than its mainstream equivalent.
"


Unfortunately no official figures were mentioned, yet the NHTCU has been involved in 11 operations and arrested 30 people involved in serious and organised computer related crime. More @ ZDNet.

BT Speaks - BTOpenworlds Future

By:mark.j @ 1:18:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

Endless speculation regarding the future of BTs UK ISP division, BTOpenworld, may finally have ended today after BT confirmed its plans in a press release:

BT REAFFIRMS FUTURE OF BT OPENWORLD

BT today announced a clear roadmap for the future of BT Openworld, its dial-up and broadband internet access service business. The move will produce added benefits for customers by creating centres of excellence and reducing overlaps.

The current business will be divided with the BT Openworld internet access and portal services internet service provider (ISP) reporting to a new managing director, Duncan Ingram. All other parts of the BT Openworld portfolio will move to BT Retail, including the internet operations, development and customer service team, and other internet value-added services currently available to both BT Openworld and BT Broadband customers such as sportal.com, GamesDomain and dotmusic. These changes see BT effectively move to a business model common amongst other ISPs where the ISP focuses on its core business and "buys in" added-value services.

Ben Verwaayen, chief executive of BT, said: "Today's exciting move will allow us to work smarter and create a more customer focused business by removing unnecessary overlaps and realising synergies.

The decision to bring the added-value services into BT Retail comes at the right time in their evolution and is a clear sign of their maturity. At BT Openworld's inception it was right to manage those services separately, but now it is right to realise the benefits of joint management.

With Alison Ritchie taking on her new role as chief broadband officer I have asked Duncan Ingram to take management responsibility for BT Openworld and to report to Pierre Danon.
"

Pierre Danon, BT Group main board director, and chief executive of BT Retail, said: "I am firmly committed to the future of BT Openworld, which is a strong brand and has made a significant impact in the UK's dial-up and broadband markets. My strategic intent is to increase further its focus on customer satisfaction and service and I am convinced that customers will see real benefits as a result.

BT Openworld will be run under my wing as a separate business, independent of the rest of the BT Retail offering.

Bringing the operations, and customer service team, and other internet value-added services under the same roof is a smart move. These services are already available to both BT Openworld and BT Broadband customers and so combining the operations will generate greater customer focus and realise synergies.

The people behind these value-added services at BT Openworld have already demonstrated their tremendous creativity and flair and I am looking forward to welcoming them to my team.
"

The changes, which take place from January 1, 2003, will not result in any alterations to the terms and conditions of BT Openworld customers.

The changes will also result in some cost savings, with the main benefits coming from the avoidance of the duplication of activities in the future. The savings are in addition to previously announced cost savings targets. In addition, BT does not expect any change to its headcount profile beyond the projected numbers announced as part of its normal programme.


It's still not entirely clear how the logistics of the split will work out, although the assurance that existing customers will remain unaffected is no doubt very important.

UK ISP Freeserve has already questioned this latest move, we'll update when more is known.

Hutchison3G Preps UK Strategy

By:mark.j @ 9:41:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

One of the UKs first 3G (UTMS) broadband wireless mobile phone operators, Hutchison3G, is set to announce its UK strategy and pricing structure sometime this week.

Unfortunately it's also been reported that 60 to 80 jobs out of the operators 200 strong UK workforce could go. Some of the staff may be re-deployed, yet others will simply be made redundant.

Spokesman Matt Peacock also had this to say about the operators launch, "We go when it's ready. It's nearly ready, but not quite yet. If we're comfortable we'll bring it before the end of the year. I not, we won't. But it's a latitude of several weeks," he said.

The most important thing for Hutchison3G to get right will be the pricing; if it's as expensive as many people fear it to be then the technology won't succeed. Not even the tech savvy could afford it; we’ll know soon enough.

The Future - Broadband Wireless Wi-Fi

By:mark.j @ 9:33:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

Vic Hayes, a Dutch native and regarded by many as the father of broadband wireless LAN (Wi-Fi) technologies, has today spoken about his vision and the future of the medium:

How fast will Wi-Fi become?
It's hard to say, but compare it to the wired industry. The Internet was 10Mbps for a very long time. Then they went to 100 megabits. Now it's at 1 gigabit, and soon, 10 gigabits. If you extrapolate that to wireless, the dream might be also going in that direction -- as soon as we get spectrum, though.

Can Wi-Fi attain that speed and still have a 300-foot range?
It is likely to work over distances. When we were working very hard on the first standard, the thought was that the best you could do was 2 megabits. It has to do with reflections. It's like a big cathedral, when a reverend is talking too fast. You can't hear it anymore because one syllable is overthrown by syllables he spoke a few seconds ago. He has to talk slowly to be able to be heard.

You're talking about breaking the gigabit barrier. How fast do you think Wi-Fi transmission rates can reasonably become by the year 2005?
By 2005, I estimate that we reach over the 100Mbps speed. IEEE 802.11 currently has a study group that is looking into asking for a project authorization.


The ZDNet item goes on to ask a lot more questions, many of which are interesting to read and talk about the cultural impact of Wi-Fi.

42% Of UK Businesses Online

By:mark.j @ 9:25:AM - News Comments - SendNews [HERE] / PrintNews [HERE]

Continental Research has today lifted their embargo on the new UK e-commerce report for 2002; press release follows:

473,000 UK BUSINESSES HAVE OWN WEBSITE

Nearly half a million of the UK’s 1.1 million businesses, 42%, now have an online presence through their own website, according Continental Research’s Autumn 2002 E-Commerce Report, launched on Monday December 9th.

Website ownership is considerably higher among the large companies (of which there are 34,000 in the UK) at 84%, compared to 65% of the 198,000 medium-sized companies and only a third (35%) of 903,000 small companies.

E-COMMERCE

In the Spring 2002 E-Commerce report, 40% of businesses carried out some form of e-commerce activity (450,000). This number has increased to 48%, or some 540,000 UK companies. The most common online service offered is still taking enquiries, with 42% of businesses currently doing so in some capacity. The main increase since the Spring report has been in businesses using e-commerce in a pro-active way by taking and processing orders (26% up from 18%). This suggests that companies are now more familiar with this technology and becoming more confident and adventurous about using it to its full potential.

Larger companies continue to be the most proactive, with nearly 8 out of 10 (77%) offering some form of ecommerce service.

POLICY ON STAFF INTERNET USAGE

14% of businesses with the internet are concerned about their staff accessing the internet at work for personal use. This rises significantly amongst large companies where 50% are now concerned about personal use of the Internet by their staff.

Turning to what measures businesses employ to control staff access to the internet, 16% of companies with the internet now go as far as to forbid staff from using the internet at all. It is the large companies which are most likely to have a policy in place, although typically this is not a ban on staff accessing the Internet but a request that it should not interfere with their work.

Colin Shaddick, director at Continental Research, said: “Policies on personal access are likely to evolve as access to the Internet at work becomes more common. Large companies, for whom this is potentially a bigger issue are leading the way, and are the most likely to have a policy in place.

FUTURE ACTIVITY E-MARKETING

Despite being a relatively new innovation, using email or online advertising is becoming a more popular form of marketing activity. At present, some 445,000 companies use some form of online marketing activity, which equates to 39% of the business community. When the businesses who plan to start using email marketing or online advertising in the next year are taken into account, this e-marketing community could increase to a potential half a million businesses in 12 months time (504,000).


No doubt that last part about e-mail marketing will have many of you concerned about the continued growth in junk e-mail (SPAM).

News - December 7,2002

UK Stamp ISP Limits Heavy Users

By:Anne @ 7:55:PM - News Comments - SendNews [HERE] / PrintNews [HERE]

Another ISP today started to sort out their connection problems by putting time limits onto their users. UKStamp has sent emails to existing customers telling them of the new time limits.

This is the e-mail that has been sent to Shaun, one of our forum moderators, and all their other customers:

UKStamp`s main aim throughout the past 3 years, was to provide an excellent, quality assured Internet access service at affordable realistic prices. Unfortunately, during peak times, our service quality has deteriorated tremendously and we have made a firm board decision to rectify this problem!

Throughout the last few months, other market leaders have been forced to throw out their unmetered access services and issue a set time limit per month for all users. Due to this new concept of users having a set limit, each minute used was accountable, and therefore customers respected the connection time online and disconnected when they did not use the system. This released more modem ports (mainly during peak times) and enabled everyone to use the service, if and when they wanted to!

The users that were exploiting the unlimited access, left these companies in their thousands and many joined UKStamp for the assured quality and connection. The majority of these new users now use an average of 8-14 hours per day on the UKStamp service, with continuing reconnection by various software methods (even when not actually using the service), hence clogging up modem ports.

Due to the service being exploited by such users, UKStamp has decided to limit the monthly access to 90 hours per month, which is ample for 95% of our current customers, with the aim of stopping the exploitation. Compared to BT local call rate (0845) internet charges, UKStamp will still be 95% less (BT 4p/min, UKStamp 0.2p/min) during the daytime and 81-85% less during evenings & weekends.

So we ask you the question, honestly......
......do you over abuse the system?

If the answer is no, then feel free to continue using the service and see the added improvements of the new “90 Hours Per Month” service with 1st time connections at all times. *** ADDED BENEFIT *** – We now allow you to use the service from ANY BT telephone line (not just one home/office number).

If the answer is yes, please cancel immediately and we suggest you go onto broadband (UKStamp service coming February 2003) and receive the added benefit of a fast always-on connection.

Customers on the 2 hours/day service will be transferred to the new 90 hours/month service with a price increase to £9.99 per month. Business customers on the £12.99 service will continue to have unlimited access.

These changes will take effect from 16th December 2002. There is no need to contact us unless you wish to cancel. We hope you will continue to enjoy our service and look forward to your continued custom.

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