
Remember when Nik Fox, a UK broadcast technology expert, accused Elon Musk’s popular space-based broadband ISP, Starlink (SpaceX), of hitting consumers with a “predatory … hardware trap” a couple of months ago (here)? The satellite provider has since failed to respond to a related legal claim and is now facing a High Court Writ of Control, which could result in direct asset seizure.
Just to recap. It’s fair to say that Starlink’s UK service and pricing options have been through quite a few changes over the past few months, which hasn’t always gone down well with customers (here). As Nik’s legal action portal – Starlink Sucks – claims: “Recently, Starlink has begun unilaterally downgrading users to severely capped alternative options like the “Standby” plan without consent—only to issue automated notices weeks later inflating the price of those unwanted plans while setting their incoming support emails to bounce.” Indeed, Standby Mode did recently double in price from £4.50 per month to £9.
The latest legal action is said to follow a dispute, related to the above complaint, in which Starlink’s automated customer care and internal escalation loops are alleged by Nik to have “completely failed“. During prior arbitration proceedings with the Centre for Effective Dispute Resolution (CEDR) – an industry ombudsman, Starlink submitted documentation acknowledging that it had ignored direct emails sent to high-level executive escalation addresses regarding the complaint. But despite this, the CEDR declined to progress the complaint on a technicality and allegedly refused to accept that Starlink had “received” a formal complaint.
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In response Nik Fox said he escalated the dispute to the County Court, but Starlink (specifically ‘Starlink Internet Services UK Limited‘) is then said to have ignored the formal court documentation served under Civil Procedure Rules. However, by allowing the claim to pass its statutory deadlines undefended, Starlink ended up inviting a Default Judgment.
Nik Fox told ISPreview:
“It’s yet more tactical ignorance from Starlink. They knew if they ignored it then it wouldn’t go to court and the worst-case outcome was it costing them a few grand. They don’t want their practices in the UK to be subjected to proper legal scrutiny because they know that any competent court would demolish them.”
The County Court Claim (N8QZ7D0J) has now been transferred to the High Court of Justice for enforcement, which has issued a Writ of Control that authorises High Court Enforcement Officers (HCEOs) to execute recovery (i.e. an order to seize and sell a debtor’s assets to satisfy an unpaid money judgment).
In theory this could mean that agents may soon be visiting Starlink’s corporate address in London. The writ also specifically lists several of Starlink’s critical UK ground infrastructure sites — including satellite teleports at Goonhilly (Cornwall) and Chalfont (Buckinghamshire) — as authorised locations for enforcement.
“Under the powers of the writ, enforcement officers are legally entitled to force entry to these commercial operational sites to inspect, tag, and seize physical corporate assets—including ground station network hardware and power infrastructure—to satisfy the judgment debt,” said Nik. But we strongly suspect Starlink will most likely pay off the debt once directly presented with the demand.
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High Court Writs of Control are governed by Schedule 12 of the Tribunals, Courts and Enforcement Act 2007 and Part 83/84 of the Civil Procedure Rules. Enforcement agents operating under a sealed High Court Writ possess statutory powers to take control of and sell a corporate debtor’s goods, equipment, and operational machinery.
ISPreview has attempted to contact SpaceX’s media office in the hope of extracting a comment, although they’ve never responded to our comment request before and so we suspect they won’t start now.
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This HAS to be a joke, This is the worlds richest man. I mean seriously!?
Ban Starlink. That would be the best way forward.
Not for the people who rely on it – me being one of them!
This is in my opinion why the product is not suitable for a backup service, for USO purposes etc. The company seem to think that no rules apply to them, you have no idea at the start of the year what it’s going to cost you by the end, and media enquiries go unanswered.
I am not convinced either Musk or Bezos are good people, but at least the Amazon LEO service is less likely to be operated by children.
Honestly this seems like a nonsense case, driven by a personal hatred of Elon Musk. Nik Fox should talk to actual Starlink customers who have been saved from rural broadband isolation. There is no “hardware trap” – you buy the dish and use it to connect to Starlink’s network, for which you pay a monthly fee. We pay £40 per month for 100Mb/s – our only other option is terrible 4G internet or <5Mb/s fixed line. There are occassional outages as with traditional broadband but overall the service great and we are very happy.
I would really love to see a special episode of Can’t Pay? We’ll Take It Away! on this!