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Go or Stay concept with three red dice on a white background.

17th August, 2019 (9 Comments)

A new survey of 1,000 broadband customers, conducted by Which?, has revealed that 40% had been with the same ISP for 10 years and only 15% had been with their provider for less than 2 years (likely to reflect recent switchers). The reasons for this tended to vary between users of BT, Sky Broadband, TalkTalk and Virgin Media.


16th August, 2019 (24 Comments)

A new report from lesser known UK think tank Parliament Street has warned how a historic “lack of investment” and “chronic connectivity” problems mean that too many rural areas are still being “challenged” by issues such as “slow broadband, less bandwidth, and problematic mobile and TV reception,” among other things.

united kingdom binary blue map broadband

16th August, 2019 (7 Comments)

A couple of months ago we reported that the Government’s new tourism sector deal would make £250,000 available to help boost “full fibre” broadband facilities in conference centres across the UK (here). Today a new competition has been launched that enables such centres to bid for a slice of the funding pot.

mobile wireless signal disconnected uk

15th August, 2019 (11 Comments)

A new survey of 2,000 mobile phone using UK adults, which was conducted by Global Wireless Solutions and OnePoll, has claimed that 11% of respondents felt their experience in a restaurant had “been ruined due to poor mobile connectivity.” Meanwhile EE and O2 offered the most reliable service while inside such eateries.

giffgaff logo uk

15th August, 2019 (14 Comments)

Mobile operator giffgaff has once again (they seem to do it each year) refreshed their range of 4G mobile “goodybag” plans by effectively doubling the data (mobile broadband) allowances on three of their mid-range tariffs, which for example means that for £15 per month you’ll now get 15GB instead of 8GB.

virgin media engineer touching fibre optic wires

15th August, 2019 (31 Comments)

Cable ISP Virgin Media UK has begun to invite selected customers in Southampton (Hampshire) to help trial their new DOCSIS 3.1 network upgrade, which will boost the service’s top download speed to 1000Mbps (albeit only 50Mbps upload) on existing Hybrid Fibre Coax (HFC) and full fibre FTTP lines.

Vodafone UK 2016

14th August, 2019 (16 Comments)

Mobile operator and ISP Vodafone UK has today launched their new triple-play “Together” bundle, which combines a fixed line phone service with unlimited home broadband (FTTC / VDSL2) and 5G based mobile broadband data into a single package from £31 per month. You also get the same router as their FTTH packages.

ofcom uk telecoms regulator

14th August, 2019 (4 Comments)

Ofcom has today confirmed that broadband and telecoms giant BT reported an incorrect level of turnover information to the regulator for the years 2011, 2012, 2013, 2014 and 2015, which meant they had breached the regulator’s rules and a related 2011 General Demand for Information (GDI).

now broadband

14th August, 2019 (3 Comments)

Sky’s sibling UK ISP and video streaming service, NOW TV (NOW Broadband), has entered into a new partnership with Tesco that will allow existing Clubcard holders to convert their vouchers into credit for triple the value when used with the service (e.g. £5 worth of vouches becomes £15!).

plusnet uk

14th August, 2019 (7 Comments)

Customers of UK ISP Plusnet, which is a BT sibling company, who take the £5 per month BTSport TV App add-on on a 30 day contract have been left in shock after the provider suddenly began informing them that the price they currently pay would be hiked by 100% from 17th September 2019.

splicing fibre optic openreach

13th August, 2019 (5 Comments)

The Leicestershire County Council has today announced a £2.7 million extension to their existing Superfast Leicestershire project with Openreach (BT), which means that “thousands” of extra homes and businesses will soon gain access to a Gigabit capable Fibre-to-the-Premises (FTTP) ISP network.

scotland 3d broadband map uk

13th August, 2019 (6 Comments)

The MSP for Orkney, Liam McArthur (LibDem), has called on the Scottish Government’s Connectivity Minister, Paul Wheelhouse, to come clean with regards to whether or not they have now “quietly abandoned” the target to make “superfast broadband” (30Mbps+) available to all of Scotland by the end of 2021 (March 2022 financial).

airband collington

13th August, 2019 (3 Comments)

Fixed Wireless Access (FWA) ISP Airband has issued a short update on their state aid supported Fastershire contract. The provider is rolling out a new hybrid wireless and fibre optic 100Mbps+ broadband network to cover 10 rural communities (dispersed clusters) in Herefordshire (England), which has just gone live in Tedstone Wafre.

bt uk isp logo

13th August, 2019 (35 Comments)

Over the past few months some customers of BT’s broadband service have been contacting ISPreview.co.uk to highlight an unusual issue, which causes high ping (latency / lag) spikes while playing online video games at the same time as somebody is also streaming a video (Netflix, YouTube, Twitch, Sky on Demand etc.).

mobile mast uk in circle

13th August, 2019 (1 Comment)

RootMetrics will today publish their latest H1 2019 study of 4G mobile network performance in the United Kingdom, which once again concluded that EE (BT) is overall still the top performing operator and also delivered the fastest aggregate mobile broadband download speed in UK-wide testing (37.6Mbps). Sadly O2 remains at the bottom.


12th August, 2019 (5 Comments)

Fixed Wireless Access (FWA) ISP Quickline, which is part of Bigblu, has today announced that they’ve secured an investment of £12 million to help rollout a new unlimited “ultrafast broadband” (100Mbps+) capable network to 30,000 premises across the north of the United Kingdom (or at least part of it).

computer keyboard and mouse user

12th August, 2019 (0 Comments)

The UK Office for National Statistics (ONS) has published their annual ‘Internet Access – Households and Individuals 2019‘ report, which among other things reveals how 93% of all households in Great Britain had access to the internet in 2019 but 61% of those without the internet did not feel as if they needed it.

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