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Customers of UK ISP Earth Broadband Suffer Billing Errors and Support Woes

20th Aug, 2025 (2 Comments)

Some customers of internet provider Earth Broadband (earth.) have recently established a Facebook based support group after they complained of having suffered a string of problems with billing errors, unexpected price rises and a lack of effective communication and customer support from the ISP.

Virgin Media UK Preparing New TV 360 and STREAM Software Update

19th Aug, 2025 (0 Comments)

Customers of broadband ISP Virgin Media (O2) may like to know that the provider will shortly begin rolling out a new firmware update for their TV 360 and STREAM platforms (set-top-boxes), which is expected to introduce a number of new features (e.g. enhanced search functionality that will use image tiles instead of a text heavy display).

O2 UK to Upgrade 4G and 5G Mobile Signals for 22 Haven Holiday Parks

19th Aug, 2025 (8 Comments)

Mobile network operator O2 (Virgin Media) and partner Freshwave have today revealed that they’re in the process of upgrading their 4G and 5G mobile (mobile broadband) network for visitors to 22 Haven holiday parks across the UK “ahead of a summer of staycations“. We’ll overlook that it’s already the latter half of summer and the deployment won’t finish until 2026.

Survey Claims Broadband ISPs Expect AI and Streaming to “Crush” Today’s Networks

19th Aug, 2025 (8 Comments)

A new survey of 200 “senior telecom decision-makers” from the USA, UK, and Australia, which was conducted by network technology firm RtBrick, has claimed that broadband ISP and mobile operators are at risk of being “overwhelmed by the demands of AI and streaming bandwidth” in the next 5 years – around 80% of respondents expect it to “crush” today’s networks.

Monzo Looks to Copy Revolut by Preparing to Launch a UK Mobile Service

19th Aug, 2025 (8 Comments)

Digital banking company Monzo has revealed that they’ve begun to “explore” how they could launch their own mobile provider in the UK, which seems likely to echo the approach that rival banking and money management app Revolut recently began to take (here); although we’re still waiting for the latter to take their training wheels off.

virgin media fttp cabinet engineers team

VMO2 Confuse Nexfibre’s UK Build Target as More Homes Get FTTP Broadband UPDATE

19th Aug, 2025 (19 Comments)

Virgin Media (O2) has revealed that their joint expansion of 2Gbps speed FTTP broadband (nexfibre and FTTP upgrades) have now reached 94,867 new homes in Belfast (Northern Ireland), 68,631 in Birmingham, 56,652 in Leeds, 65,121 in Coventry and 63,870 in Stoke-on-Trent. But interestingly, the provider still suggests nexfibre will reach their target of covering 5 million homes across the UK by 2026.

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Former CEO of APFN Becomes Non-Executive Director of Wessex Internet

18th Aug, 2025 (0 Comments)

The former Group CEO of All Points Fibre Networks (APFN), Jarlath Finnegan, has today been appointed as a Non-Executive Director for UK broadband ISP Wessex Internet, which is currently busy extending their gigabit-capable Fibre-to-the-Premises (FTTP) network across rural parts of Southern England.

Quickline Full Fibre Engineer in Field UK

Quickline Gifts 6 Months Free Broadband to South Yorkshire Businesses

18th Aug, 2025 (0 Comments)

Rural focused UK ISP Quickline has announced that, as part of their social value commitment under the Government’s Project Gigabit programme, they’ve launched a new offer to business premises covered by their alternative full fibre (FTTP) network in South Yorkshire – offering the first six months of service for free when they sign-up.

WiFi Calling and IP Calling by 123RF ID135161762

Customers of UK Mobile Provider Mozillion Suffer WiFi Calling Problems UPDATE

18th Aug, 2025 (13 Comments)

Mobile operator Mozillion, which is a virtual network operator (mvno) that harnesses EE’s national 4G and 5G platform, has confirmed that some of its customers are experiencing ongoing connectivity problems (i.e. it stopped working) with their WiFi Calling service.

Network map of United Kingdom. Country digital connections map. Technology, internet, network, telecommunication concept. Vector illustration.

UKRI Gives £13m to 11 UK Projects to Develop Future 6G and Fibre Technologies

18th Aug, 2025 (3 Comments)

The UK Research and Innovation (UKRI) agency, which is the national funding agency for investing public money into science and research projects, recently announced that 11 telecoms and networking projects had each secured a slice of £13m to help commercialise their work on advanced connectivity technologies (e.g. 6G [mobile broadband], fibre optics and more).

Three UK Users Complain of Outdoor Hub Reboots on 5G Broadband UPDATE

18th Aug, 2025 (12 Comments)

Some customers of mobile network operator Three UK (VodafoneThree), specifically those who took the new 5G Outdoor Hub (Green Packet Y5-210MU) option for their Three Home Broadband service, are finding that the router has recently developed an annoying habit of rebooting itself – often once every hour (variable and intermittent).

RootMetrics Names EE as BEST UK Mobile Operator in H1 2025 Study

18th Aug, 2025 (14 Comments)

Mobile benchmarking firm RootMetrics (Ookla) has today published their H1 2025 study of UK mobile networks (calls, texts etc.) and 4G/5G mobile broadband speeds. The results once again name EE as the best mobile provider after they scooped up the highest scores and fastest data speeds across most categories.

GoFibre funding deal supporters PR 180825

GoFibre Get £125m Funding Boost to Support Scotland Gigabit Broadband Rollout

18th Aug, 2025 (1 Comment)

Edinburgh-based UK ISP and network builder GoFibre has this morning announced that they’ve secured a huge £125m funding boost from the Scottish National Investment Bank (SNIB) and Hamburg Commercial Bank. The money will support their roll-out of FTTP broadband under the government backed Project Gigabit contracts in South and North East Scotland.

Wavemobile Struggles to Get Big UK Mobile Operators to Fix WiFi Calling

16th Aug, 2025 (21 Comments)

The Technical Director for rural connectivity provider Wavemobile, Anthony Timson, has complained that the “biggest issue” they face today is the interaction devices roamed onto their network face with respect to the popular WiFi Calling service. Users who roam on to Wave’s network find that the big mobile operators (EE, O2, Vodafone and Three UK) seem to block it.

consumer switching uk broadband and phone

TOTSCo – 1.5 Million UK Consumers Have Switched Broadband ISP Since Sept 2024

15th Aug, 2025 (3 Comments)

The One Touch Switching Company, which is the industry-led company responsible for helping to deliver Ofcom’s solution for easier and quicker UK switching between home broadband and phone providers on different networks (One Touch Switching), will next week pass the milestone of 1.5 million successfully completed migrations since launch (up from 1m in early May 2025).

Broadband ISP Plusnet Reportedly Cuts Over 100 More UK Jobs

15th Aug, 2025 (32 Comments)

The latest company accounts for broadband ISP Plusnet, which is part of wider BT Group, has revealed that the company’s turnover fell by -15% to £343m in the year to 31st March 2025 (down from £402m last year) and their employee headcount declined by 133 to total 944.

Emtelle UK to Support GoFibre’s £105m FTTP Broadband Build in Scotland

15th Aug, 2025 (4 Comments)

Fibre optic network supplier Emtelle UK, which is a global manufacturer of blown fibre, cabling and ducted solutions, has been chosen to help supply GoFibre’s new £105m (state aid) Project Gigabit contract for North East Scotland (here), which aims to extend their full fibre broadband (FTTP) network to “around” 63,000 premises in hard-to-reach rural areas.