Home » UK ISP News Archive » Article Tag: Artificial Intelligence (9 Posts)

Articles for Category Tag - Artificial Intelligence

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ISP Octaplus Test New AI Support System with UK Broadband Customers

12th November, 2025 (0 Comments)

Internet service provider Octaplus, which sells broadband packages to consumers via various full fibre networks, has today begun an exclusive “early-stage” rollout of their new AI (Artificial Intelligence) powered support system – Ask Octa AI – with a selected group of existing customers.

Virgin Media O2 UK to Boost Customer Service with New Lumi AI Tool

28th July, 2025 (11 Comments)

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they’ve created and launched a new AI (Artificial Intelligence) tool, Lumi AI, which aims to “drive its customer service turnaround strategy” by helping customer service agents to provide “faster, more effective and more personalised” support.

Broadband ISP TalkTalk UK Adopt NiCE’s AI-Powered Customer Service Platform

1st July, 2025 (14 Comments)

Debt troubled broadband ISP TalkTalk today claims to have taken “another step forward” in its “mission to become the UK’s most recommended Wi-Fi provider” by adopting a new AI-powered customer service automation platform from NiCE (tough ask in the current climate), which is called CXone Mpower.

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O2 UK Reveals First Insights from AI Granny Created to Waste Scammers Time

23rd January, 2025 (19 Comments)

Mobile operator O2 (Virgin Media) launched a “human-like” AI (Artificial Intelligence) ‘Granny’ called Daisy in November last year (here), which was designed to answer calls in real-time from fraudsters and keep them busy (away from customers) for as long as possible. Since then, the bot has chatted with over 1,000 scam callers, and it’s learnt a few things.

BT and EE Aimee AI System on Smartphone PR 121224

BT Claim to be Enhancing UK Customer Support via AI Tech and Chatbots

12th December, 2024 (15 Comments)

Broadband and telecoms giant BT Group has today highlighted how they’re using AI (Artificial Intelligence) based systems to “significantly” enhance the customer experience and streamline support processes across the Group. For example, EE’s (mobile) new virtual assistant, Aimee, now handles up to 60,000 customer conversations per week.

Vodafone Invests £120m to Deploy New SuperTOBi AI Chatbot

5th July, 2024 (15 Comments)

Broadband ISP and mobile operator Vodafone UK has announced that they’ll invest around £120m (Euros 140m) this year to deploy and upgrade their existing AI chatbot system with SuperTOBi, which will support customers via Generative AI (GenAI) technologies from Microsoft Azure OpenAI.

Mobile Operator Spusu UK Commits Not to Use AI Chatbots

11th March, 2024 (9 Comments)

Mobile provider spusu, which hold a Mobile Virtual Network Operator (MVNO) agreement via BTWholesale to harness EE’s UK network, has committed to only “using human customer service agents“. The pledge follows in the wake of VOXI’s decision (here) to introduce a ChatGPT (LLM) based AI chatbot to help “transform its customer services“.

Mobile Operator VOXI UK Launch First AI Chatbot to Support Customers

7th March, 2024 (29 Comments)

Contract-free mobile operator VOXI, which is Vodafone’s virtual network operator (MVNO) sibling, today claims to have become “the first telco in the UK” to develop and deploy a Large Language Model (LLM) based AI chatbot to help “transform its customer services“.

Virgin Media O2 UK Adopt Hiya AI to Tackle SPAM and Fraud Calls

12th February, 2024 (12 Comments)

Broadband ISP and mobile operator Virgin Media and O2 have today announced that they’ve become the second major UK telecoms provider, after BT (EE), to adopt Hiya’s AI-based technologies, which can analyse call behaviour in real-time and determine whether to flag an incoming call as ‘suspected spam’ or block fraud.

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