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Articles for Category Tag - BT

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

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Cross Party MPs Warn Risk to Life Still Exists with UK Digital Phone Switch

26th March, 2025 (27 Comments)

A new report from the Digital Communities All-Party Parliamentary Group (DC APPG) has been published, which examines the ongoing industry-led switchover from Openreach, BT and KCOM’s legacy phone lines to new digital (IP / VoIP based) networks. But it warns that, despite recent efforts, vulnerable users still face a “risk to life” from the switch.

ASA Ban EE UK Broadband Ads for Misleading Wi-Fi 7 Router Claims UPDATE

26th March, 2025 (16 Comments)

The Advertising Standards Authority (ASA) has banned several TV, radio, paid-for social media and digital poster adverts for UK ISP EE’s (BT) home broadband service. This occurred after they were found to have made “misleading” claims about the capabilities of the provider’s new Wi-Fi 7 Smart Hub Pro router and Smart Wi-Fi Pro device.

BT UK to Shut Older Contact Centres in Leeds and Exeter

20th March, 2025 (23 Comments)

Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.

Ofcom Set Out Changes to Boost UK Gigabit Broadband in 2026 Review UPDATE3

20th March, 2025 (11 Comments)

The national telecoms regulator, Ofcom, has today published their proposals for the new Telecoms Access Review 2026 (TAR), which it hopes will help to “promote competition and investment” in gigabit broadband and business connectivity. Broadly speaking, the regulator will be updating and tweaking their existing approach, with few radical changes this time around.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

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Openreach Backs Fibre Broadband Amendment to Renters Rights Bill

16th March, 2025 (13 Comments)

The CEO of Openreach, Clive Selley, has backed the Liberal Democrat peer Baroness Barbara Janke after she proposed an amendment to the new Renters’ Rights Bill (RRB) that would allow tenants to request the right for a gigabit broadband installation, while ensuring that consent cannot be “unreasonably refused” by landlords (they’d get 28 days to make a decision).

Broadband ISPs Vodafone, BT, KCOM and Zen Internet Prep New UK Battery Backup

14th March, 2025 (47 Comments)

Broadband, mobile and phone provider Vodafone UK has today announced that they’ve teamed up with rival ISPs BT, KCOM and Zen Internet to help bring an improved Broadband Battery Backup (BBU) device for WiFi routers to market, which is said to be capable of powering a customers broadband router (inc. digital phone/voice service) for up to 4-to-7 hours.

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BDUK Reveal Benefits and Impacts of UK Superfast Broadband Rollout

11th March, 2025 (6 Comments)

The Government’s Building Digital UK (BDUK) agency has posted a final evaluation of the previous ‘Superfast Broadband Programme’ (UK National Broadband Scheme), which reveals the various “economic, social, and environmental benefits” from the previous project to extend “superfast” (30Mbps+) coverage – run between 2016 and 2022.

EE UK Sees Positive Result from Trial of New Content Delivery Tech for TV Services

11th March, 2025 (13 Comments)

Broadband ISP and mobile operator EE has today revealed the results from last year’s trial delivery of TV content via a new Content Delivery Network (CDN) technology, which reflects BT’s effort to integrate their “world’s first” MAUD (Multicast-Assisted Unicast Delivery) solution into their CDN (originally Edgio).

Strategic Shift as BT No Longer Being Ditched as UK Consumer Brand

8th March, 2025 (66 Comments)

Broadband and telecoms giant BT appears to have confirmed that their strategy of turning EE into the group’s “flagship brand for our consumer customers”, which was eventually expected to result in the BT brand focusing more on business customers, will no longer result in the original brand being retired for consumer products.

Wavemobile Warn UK 2G Switch-off May Impact Sizeable Number of Devices

4th March, 2025 (13 Comments)

A number of mobile operators, including O2 and EE, have already set out tentative plans for phasing-out existing 2G mobile services. But new data supplied by rural connectivity provider Wavemobile suggests that quite a few connections are still 2G-only, and thus closing the service will be more complex than the prior 3G switch-off.

BT Warns One in Five Small UK Firms Still on “Analogue” Lines

4th March, 2025 (26 Comments)

Telecoms giant BT migrated 300,000 UK business customers away from legacy phone lines and on to digital broadband and phone solutions in 2024. But the provider claims that 22% of small businesses still see themselves as “analogue“, relying on tools like traditional landlines, paper contracts and fax machines, which must change before the old service is switched-off.

Firefighters Called to Blaze at BT’s Adastral Park Research Site UPDATE

2nd March, 2025 (7 Comments)

Multiple Suffolk Fire and Rescue crews were called in late yesterday morning to tackle a blaze at the first floor of an office block on BT’s research and development focused Adastral Park site near Ipswich. The business park is home to around 150 other ICT companies that contribute toward both BT and their own development.

Openreach to Start Closure of 105 National UK Exchanges in April 2025

28th February, 2025 (67 Comments)

Network operator Openreach (BT) has confirmed that they will kick off their project to close around 4,600 of their legacy exchanges from 1st April 2025, starting with the introduction of a “stop sell” on new service provisions for an initial batch of 105 sites (due to complete by around 2030/31). This will impact various broadband, PIA and Ethernet services from ISPs.

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ISPs BT, EE, Plusnet and Vodafone Tweak UK Broadband Pricing Policies

28th February, 2025 (17 Comments)

Several broadband and mobile operators, including Vodafone, BT, EE, and Plusnet, have this week notified of a small but useful tweak to their mid-contract price hikes policy, which means that new customers who sign-up will not be hit by the price increase that was previously due to start around the end of March 2025.

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Openreach Reveal UK Price for 1Gbps Symmetric FTTP Broadband UPDATE

27th February, 2025 (74 Comments)

Network access provider Openreach (BT) has just revealed how much they’ll charge ISPs for their new symmetric 1Gbps speed Fibre-to-the-Premises (FTTP) based broadband package, which is due to launch on 1st April 2025 and will initially only be available to locations being covered as part of their rural Project Gigabit contracts (here).