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Articles for Category Tag - BT

Opensignal 2024 Study Ranks UK Broadband ISPs by Quality and Speed

5th December, 2024 (9 Comments)

Internet benchmarking firm Opensignal has today published their “definitive” 2024 Fixed Broadband Experience report, which gauges the performance of various internet service providers across the UK and then separately across 12 of its regions (inc. Scotland, Wales and Northern Ireland). Overall, Virgin Media came top in the national scores, but the regional results are different.

Ransomware Group Claims to Have Breached One of BT’s UK Systems

5th December, 2024 (9 Comments)

Broadband and telecoms giant BT Group has confirmed that a ransomware gang made an “attempt” to compromise their BT Conferencing business platform. The group, which calls itself Black Basta, claims to have stolen 500GB (GigaBytes) of sensitive and financial data, although the UK operator has yet to confirm this.

Openreach Web App Cut Missed UK Engineer Appointments by 30 Percent

4th December, 2024 (4 Comments)

Network provider Openreach (BT) has revealed that the introduction, in April 2024, of a new website app (‘Change My Appointment‘) that put customers in charge of their engineer visits, has already helped to reduce missed appointments by 30%. The extra resources freed up by this have also boosted the number of engineers installing full fibre broadband services.

TfL Complete 4G Mobile Rollout for the Elizabeth Line in London

4th December, 2024 (11 Comments)

The latest update from Transport for London (TfL) and Boldyn Networks has today revealed that they’ve completed the work to bring 4G and 5G mobile (mobile broadband) coverage to the entire Elizabeth Line, including tunnelled sections in between stations, which can be harnessed by mobile operators including EE, Vodafone, Three UK and O2.

Umlaut 2024 Network Test UK Map from PR 031224

EE Named Best UK Mobile Operator in New 2024 Network Test Study

3rd December, 2024 (21 Comments)

Mobile operator EE (BT) has come top in umlaut and Connect’s latest annual 2024 UK Mobile Network Test, which used a range of different benchmarks to test 4G (voice and data / broadband) and 5G performance across 19 cities, 27 towns and along 10,480km of major roads. On the flip side, O2 (Virgin Media) once again found themselves at the bottom.

EE UK’s Pay TV Platform Launches Support for Paramount+

2nd December, 2024 (2 Comments)

Broadband ISP and mobile operator EE (BT) has today announced that customers of their pay TV service have just gained access to the new Paramount+ streaming App via their TV Box Pro and TV Box Mini hardware (set-top-boxes). This offers access to a wide selection of blockbuster movies and TV shows etc. But there’s a catch for those with a Premium plan.

First Local Authority in Wales Completes Digital Phone Switchover

2nd December, 2024 (1 Comment)

The Bridgend County Borough Council (BCBC) today claims to have become the “first local authority in Wales” to complete a digital switchover of its telecare alarms. This has seen them move away from BT and Openreach’s old copper-based analogue line services (PSTN phones and WLR) to adopt internet-based solutions instead.

EE and BT’s UK Consumer Division CEO Marc Allera to Step Down

27th November, 2024 (5 Comments)

Telecoms and broadband giant BT Group has today announced that the CEO of their UK Consumer Division (EE), Marc Allera, is to step down from the role on 31st March 2025. The operator also confirmed that Claire Gillies would then become CEO-Designate and a member of its Executive Committee on 10th December 2024, as part of a transition process.

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Openreach Name Top 10 Kent UK Areas for FTTP Broadband Cover

25th November, 2024 (8 Comments)

Network access provider Openreach (BT) has today revealed the top ten locations for coverage of their Fibre-to-the-Premises (FTTP) broadband network in Kent (England), which sees the coastal town of Minster on the Isle of Sheppey top the table with “almost” 90% of all residents able to upgrade.

Argyll and Bute map by Streetwave PR 191124

Streetwave to Conduct County-Wide Mobile Coverage Study of Argyll and Bute

19th November, 2024 (0 Comments)

The Argyll and Bute Council (ABC) in Scotland has joined forces with network analyst firm Streetwave and the Scottish Futures Trust (SFT) to conduct the “first county-wide mobile coverage survey” in Scotland, which will mirror similar studies that are already being conducted across other parts of the UK.

Gov Reach New Deal with UK Phone Operators to Protect Vulnerable Users

19th November, 2024 (5 Comments)

The UK Government’s Telecoms Minister, Sir Chris Bryant, has today announced that he’s agreed a new ‘Telecare National Action Plan‘ with major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband), which requires them to do more to protect vulnerable telecare users when upgrading phone lines to new digital (IP based) networks.

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Ofcom Put NOW, EE and O2 on Naughty Step for UK Telecoms Complaints – Q2 2024

14th November, 2024 (9 Comments)

Ofcom has published their latest Q2 2024 study of UK consumer complaints, which names and shames NOW Broadband (NOW TV) for being the worst provider by attracting the most complaints about broadband, while EE did the same for landline phone and O2 took most flak mobile. Finally, both EE and Virgin Media were jointly on the naughty step for Pay TV.

Seven More 4G Mobile Mast Upgrades Go Live Across Rural Wales

14th November, 2024 (6 Comments)

The UK government (DSIT) has this morning announced that seven more 4G (mobile broadband) mast upgrades have gone live across North, South West and West Wales as part of the £1bn Shared Rural Network (SRN) project. The work will benefit parts of Bontddu, Llanelltyd, Llanarmon Dyffryn Ceiriog, Penmaenpool, Tabor, Snowdonia National Park and Bontgoch.

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O2 Switch On First Publicly Funded UK 4G Mobile Mast for Total Not Spot Areas

12th November, 2024 (9 Comments)

Mobile operator O2 (Virgin Media) has today marked an important milestone by switching on the UK’s first publicly funded “Total Not Spot” (TNS) 4G (mobile broadband) mast site on South Uist in Scotland, which forms part of the £1bn industry-led Shared Rural Network (SRN) programme and its efforts to extend mobile coverage into remote rural areas.

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BT Group See FTTP Broadband Cover 15.9 Million UK Premises as 5G Tops 80 Percent UPDATE

7th November, 2024 (29 Comments)

The BT Group has today published their latest biannual H1 FY25 results to Sept 2024, which reveals that Openreach’s UK full fibre (FTTP) broadband ISP network added 2.1 million premises to their coverage in H1 to cover 15.9m, while EE’s 5G mobile coverage increased to 80% of the population (up from 75% in H2 FY24). The fibre build rate has also been accelerated again.

BT Group UK Reportedly Edges Closer to Sale of Global Division

3rd November, 2024 (14 Comments)

Telecoms and broadband giant BT Group has reportedly begun the process of making their ‘Global’ division available for sale, either in whole or in pieces. The international arm of the business, which is overseen by Business CEO Bas Burger, typically sells internet, phone and other business solutions to over 1,000 multinational corporate clients worldwide.

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Essex UK Gang Jailed for £1m Theft of Openreach Broadband Cables

1st November, 2024 (10 Comments)

The Essex Police, which had been investigating thefts of copper broadband and phone cables from Openreach (BT) across several counties in England, have announced that a gang of four men have been jailed for a combined total of 14 years. The men were responsible for stealing almost £1m worth of the operator’s telecoms cables.