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Articles for Category Tag - Ofcom Regulation

Ofcom 2023 Study Finds Average UK Broadband ISP Speeds Hit 69.4Mbps

14th September, 2023 (9 Comments)

Ofcom’s 2023 report into UK fixed line home broadband ISP performance – the last one it plans to publish – has today revealed that the average (median) download speed has risen from 59.4Mbps last year to 69.4Mbps now (uploads went from 10.7Mbps to 18.4Mbps). But the gap between rural and urban areas remains.

INCA Accuse BT of Spiking Broadband Prices in Uncompetitive UK Areas

13th September, 2023 (38 Comments)

The Independent Networks Co-operative Association (INCA), which represents UK alternative networks, will today publish a new report that accuses broadband ISP BT of charging customers up to 29% more per month for the same broadband product in areas without infrastructure competition.

Ofcom UK Consult on Changes to Electronic Communications Code

12th September, 2023 (0 Comments)

The UK telecoms and media regulator, Ofcom, has today launched a consultation on their proposals to update the Electronic Communications Code (ECC), which aims to introduce the government’s recent changes that are intended to make it easier for broadband and mobile networks to upgrade, share and deploy new infrastructure.

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Ofcom Summer 2023 Study – Full Fibre Broadband Covers 52% of UK

7th September, 2023 (25 Comments)

Ofcom’s summer 2023 study of UK fixed broadband and mobile coverage has reported that “full fibre” (FTTP) now reaches 52% of the UK (up from 48% in Jan 2023), while 75% are within reach of a gigabit-capable network (up from 73%) and 76-85% of premises can get an outdoor 5G signal from at least one operator (up from 73-82%).

Trenches Law Seeks Code Powers from Ofcom to Help UK FTTP Builds

6th September, 2023 (4 Comments)

Legal firm Trenches Law, which works with various UK full fibre broadband (FTTP) operators to help them simplify and manage the complex wayleave process (legal land/property access agreements), looks set to expand the features they can offer client networks by seeking Code Powers from Ofcom.

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Common Wholesale Platform Makes Progress on One Touch Switch

4th September, 2023 (3 Comments)

The Common Wholesale Platform (CWP) and related Common Switching Platform (CSP), which is a non-profit member-owned organisation that helps alternative broadband networks to provide wholesale services to the UK market (ISPs), has hailed successful switching tests with the TOTSCo One Touch Switching (OTS) platform.

Ofcom UK Urges Industry Progress on Phone Number Porting

2nd September, 2023 (11 Comments)

The UK telecoms regulator, Ofcom, has written to the Office of the Telecoms Adjudicator (OTA) as part of efforts to encourage the adoption of changes to improve phone number porting between providers, ideally in time for the revised launch of the One Touch Switch (OTS) migration system for broadband ISPs.

Fibrus Covers 300,000 UK Premises with Full Fibre and Tops 50k Customers

30th August, 2023 (6 Comments)

Infracapital-backed ISP Fibrus, which is rolling out a new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network across Northern Ireland and the North of England, has today revealed that their network now covers 300,000 premises (up from 250k in March) and is home to 50,000 customers (up from 36,000).

Which? Accuse ISP Virgin Media UK of Unlawful Customer Contracts

24th August, 2023 (19 Comments)

A team of legal experts at Which? have today accused broadband ISP Virgin Media (VMO2) of potentially breaching consumer contract law by “effectively [maintaining] a licence to impose unlimited [price] increases” through their Terms & Conditions (T&Cs) for existing customers. The consumer magazine wants Ofcom to investigate.

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What is “Fibre” Broadband? UK ISPs Respond to Ofcom’s Call for Clarity

22nd August, 2023 (56 Comments)

A few months ago Ofcom launched a new consultation that proposed to only allow broadband ISPs to use the terms “fibre” and “full-fibre” on their sites and in contracts “if their network uses fibre-optic cables all the way from the exchange to the home” (FTTP). But feedback suggests that the biggest providers are not supportive.

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Ofcom UK Propose More 28GHz Spectrum to Boost Satellite Broadband

18th August, 2023 (9 Comments)

The UK telecoms and media regulator, Ofcom, has today proposed to make 448MHz of the spectrum frequency in the 28GHz band (27.5–30GHz) available to satellite broadband services, specifically their Earth station gateways, which could help to boost data speeds and further expand coverage into remote communities.

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BT Reveals 1,000 of its Old UK Payphone Kiosks Up for Grabs

17th August, 2023 (11 Comments)

Telecoms giant BT has announced that, ahead of its iconic red phone box turning 100 years of age next year, around 1,000 of its 20,000 remaining kiosks (payphone boxes) are currently up for grabs across the United Kingdom (down from a historic peak of 92,000). Some 7,200 have already been adopted by communities across the country.

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One Touch UK Broadband ISP Switching Aims to Go Live March 2024

11th August, 2023 (7 Comments)

The industry-led One Touch Switching Company (TOTSCo), which has the arduous task of implementing Ofcom’s significantly delayed One Touch Switch (OTS) migration system for broadband ISPs, has today revealed that it is working toward a planned go-live date of Thursday 14th March 2024 – nearly a full year late.

Promising Trouble to Pilot Community-Owned Broadband in London

11th August, 2023 (0 Comments)

Non-profit policy developer Promising Trouble – supported by Impact on Urban Health – are preparing to launch a new 18-month project in London (likely around Southwark or Lambeth) next year that will pilot a community-owned broadband service, offering a free or very low cost internet access to those excluded by affordability.

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Quick Update on Delayed One Touch UK Broadband ISP Switching

7th August, 2023 (24 Comments)

Consumers may now have to wait until early 2024 before Ofcom’s new and much delayed One Touch Switch (OTS) migration system is fully ready for prime time. The system was designed to make it easier and quicker to switch broadband ISPs, including via alternative networks, but it has been beset by delays.

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TalkTalk Tops Ofcom’s Broadband Complaints Table for Q1 2023 UPDATE

27th July, 2023 (11 Comments)

Ofcom’s latest quarterly (Q1 2023) study of UK consumer complaints has named and shamed TalkTalk for attracting the most consumer gripes about both fixed line broadband and landline phone services (making a change from Shell Energy), while BT did the same for both Pay Monthly Mobile and Pay TV services.

Ofcom Publish Benchmarks of UK 5G, 4G and 3G Mobile Networks

21st July, 2023 (22 Comments)

Ofcom has published its 2023 Mobile Matters report, which uses Opensignal’s crowdsourced data (collected between 1st October 2022 and 31st March 2023) to benchmark the performance of UK mobile data (mobile broadband) networks by both technology (3G, 4G and 5G) and operator choice – including Three UK, O2, Vodafone and EE.