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Articles for Category Tag - Ofcom Regulation

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Vodafone Attract Most UK Broadband ISP Complaints in Q3 2020

2nd February, 2021 (15 Comments)

Ofcom’s latest Q3 2020 consumer complaints report has just been published, which names UK ISP Vodafone as attracting the most gripes for home broadband, while Plusnet did the same for landline phone, Virgin Mobile were the worst for Mobile services and Virgin Media came bottom for Pay TV.

Network Provider Brsk Plans FTTP Broadband Rollout for England

1st February, 2021 (5 Comments)

A new Bath-based network operator called Brsk Limited has just cropped up with tentative plans to deploy a new “open access” Fibre-to-the-Premises (FTTP) broadband ISP network to UK homes and businesses, albeit initially starting in the “north of England” rather than the south, where it’s based.

Red Road Closed road sign in a UK city street.

Gov Consults on New ECC Changes to Aid UK Broadband Rollout

28th January, 2021 (2 Comments)

The UK Government has launched a consultation on a series of proposed changes to the Electronic Communications Code (ECC), which aims to put right some of the problems caused by their last revision in 2017 and could thus make it quicker for broadband and 4G or 5G mobile operators to deploy their networks.

1 in 6 UK People Struggle to Afford Broadband During Lockdown

28th January, 2021 (0 Comments)

A new survey from the Citizens Advice agency has claimed that more than 1 in 6 UK adults are “struggling to afford their broadband during the third lockdown.” As a result the charity wants cheaper ISP packages to be made available for those on low-income benefits or other vulnerable groups.

O2, Three UK and Vodafone to Share 222 Rural 4G Mobile Masts

27th January, 2021 (32 Comments)

The £1bn Shared Rural Network (SRN) industry project made progress today after mobile operators O2, Three UK and Vodafone reached a related agreement to both build and share 222 new 4G mobile masts, which will be used to boost mobile voice and mobile broadband coverage in rural parts of the country.

The Missing End of Contract Letters for Broadband and Mobile Users

27th January, 2021 (8 Comments)

A new survey of 20,376 UK people, specifically those who are responsible for either a broadband or mobile service, has found that 33% of customers whose ISP deal ended in the last year (7% on mobile) have never received an End-of-Contract Notification – via letter, text or email – and may thus be overpaying for their package.

Ofcom UK Delays Start of 700MHz and 3.6-3.8GHz 5G Auction

25th January, 2021 (22 Comments)

The UK telecoms regulator has today confirmed that the new COVID-19 lockdown will delay the start of their auction for the 700MHz and 3.6-3.8GHz radio spectrum bands, which was previously due to start this month. The new bands should help to improve the coverage and speed of 5G mobile (mobile broadband) networks.

Telecoms Operators Spent £940m on UK COVID-19 Support

22nd January, 2021 (5 Comments)

A new Assembly Research study has found that UK broadband ISPs and mobile operators responded quickly to the COVID-19 crisis and have so far provided a colossal £940m worth of support, such as via free allowances (data, calls and texts), special packages, zero rated data on websites, discounts and support for online learning etc.

Mobile Operators Reject Call to Stop 5G Rollout Over Health Fears UPDATE

19th January, 2021 (0 Comments)

The trade association for UK mobile operators, Mobile UK, has warned that calls for the 5G rollout to be delayed on health grounds are “without merit“. The commentary comes after Professor John William Frank (University of Edinburgh) alleged that the transmitter density required for 5G may be “potentially harmful to health.”

Hands holding british pound coin and small money pouch

Chair of UK Business Committee Pushes Social Tariff for Broadband UPDATE

19th January, 2021 (5 Comments)

The Chairman of the cross-party UK Commons Business Select Committee, Darren Jones MP (Labour), will tomorrow propose a new Private Members Bill that seeks to introduce a new low cost “social tariff” for broadband, which will be focused upon families with children on free school meals (i.e. disadvantaged groups).

BT Accused of Overcharging UK Landline Only Customers £500m+ UPDATE

17th January, 2021 (49 Comments)

BT has said they “strongly disagree” with a new court case being brought by Justin Le Patourel, a telecoms consultant who worked at Ofcom for 13 years. Justin claims that the broadband ISP overcharged c.2.3 million landline-only customers. If successful, the case could force the provider to pay out over £500m in compensation.

Ofcom Updates Scorecards for Comparing Mobile and Broadband ISPs

14th January, 2021 (6 Comments)

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

Switching Study Claims 5 Million UK People Overpay for Broadband

7th January, 2021 (19 Comments)

A new survey of 3,000 UK adults has estimated that around 5.38 million households who are out of contract with their current fixed broadband ISP have been discouraged from switching provider due to a lack of confidence in the process, which it’s claimed could result in related users “overpaying” to the tune of £804m (total).

ISPs Exponential-e, Connexin and Fibre Me Plan UK FTTP Rollout

22nd December, 2020 (0 Comments)

New documents from the UK telecoms regulator, Ofcom, have revealed that three existing and new internet providers – Exponential-e, Connexin and Fibre Me – all appear to be planning to build their own gigabit-capable Fibre-to-the-Premises (FTTP) broadband networks in the near future.

Ofcom Ponder Regulated Social Tariff for UK Broadband and Mobile

18th December, 2020 (17 Comments)

Ofcom has published the results of new research into the affordability of consumer fixed broadband and mobile internet services, which finds that 19% of UK households (19%) – c.4.7 million homes – struggle to afford their telecoms services. Some 6% have difficulties paying for their broadband, while 5% struggle with mobile bills.

Connected Nations 2020 – UK Full Fibre Covers 5 Million Premises

17th December, 2020 (11 Comments)

Ofcom has published their annual Connection Nations infrastructure report, which reveals that “full fibre” (FTTP) broadband ISP networks now cover 18% of UK premises (up from 10% last year) and 27% are within reach of a “gigabit” (1Gbps+) service (7.9 million). Meanwhile geographic 4G cover is given as a range from 79% to 85%.

ISP Plusnet Misses Ofcom’s UK Broadband Speed Code Deadline UPDATE

14th December, 2020 (42 Comments)

The UK telecoms regulator, Ofcom, has today singled out internet provider Plusnet for failing to introduce a key part of their new Broadband Speed Code of Practice before the deadline, which among other things requires supporting ISPs to provide customers with live sync speeds for certain lines or premises served by Openreach.