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Articles for Category Tag - Ofcom Regulation

 
consumer switching uk broadband and phone

18th June, 2019 (0 Comments)

The UK Government has proposed to beef up the Competition and Markets Authority (CMA) so that it can “decide for itself whether consumer protection law has been broken” and impose fines for “wrongdoing,” such when potentially unfair pricing is applied to vulnerable customers (“loyalty penalty“).

5g mobile sim logo uk

17th June, 2019 (11 Comments)

The UK telecoms regulator has controversially proposed that it may reserve 390MHz of spectrum in the 3.8-4.2GHz bands, which could be sold to “thousands” of new entrants in order to help them build 5G based mobile broadband networks for local coverage or industrial use (i.e. each license may cover just 50 square metres).

ofcom uk telecoms regulator

17th June, 2019 (11 Comments)

The national UK telecoms regulator, Ofcom, has today begun a new consultation that seeks views on their plans to create a new Fairness Framework (guidelines), which will be designed to explain to broadband, phone and TV providers how they will consider whether their practices and the way they treat their customers is fair.

ee mobile sim cards

12th June, 2019 (7 Comments)

BT, the owner of EE, has provided information to Ofcom that suggests it failed to apply the regulator’s new price cap on UK calls to 118 numbers (Directory Enquiries) until mid-April 2019, which may have resulted in a tiny number of customers being incorrectly charged.

5g uk mobile broadband

11th June, 2019 (1 Comment)

The UK telecoms regulator, Ofcom, has proposed to defragment (no.. not their computer hard disks) the 3.4-3.8GHz radio spectrum bands after next year’s auction, which could enable mobile network operators to get the best performance and save money on their new 5G ultrafast mobile broadband networks.

sharon_white_ofcom_uk_ceo_2017

6th June, 2019 (16 Comments)

The CEO of Ofcom, Sharon White, has today confirmed that she will step down from her stewardship of the United Kingdom’s telecoms, broadband and media regulator by “around the turn of the year“. The regulator’s board will now begin the process of finding a replacement (subject to final approval by the DCMS Secretary of State).

ee 4g mast in a rural uk field

6th June, 2019 (10 Comments)

The Country Land and Business Association (CLA), Countryside Alliance, National Farmers Union (NFU), Rural Services Network and Which? have today jointly called on the UK Government to ensure that the proposed plan by mobile broadband operators to improve rural 4G network coverage meets “four key tests.”

10mbps uso minimum broadband speed uk

6th June, 2019 (46 Comments)

The national telecoms regulator, Ofcom, has today confirmed the final details for how the new 10Mbps+ (1Mbps upload) Universal Service Obligation (USO) for broadband – to be supplied by ISPs BT and KCOM – will be delivered and work once it’s introduced from 20th March 2020.

mobile mast vector

5th June, 2019 (8 Comments)

Ofcom has confirmed that they’re “planning” to make more spectrum available for “shared use” with existing services in the 8GHz and 26GHz radio spectrum bands, which is primarily intended to focus upon supporting high capacity fixed wireless broadband links and indoor 5G applications. The 1.4GHz band is also being freed.

zen internet uk isp

4th June, 2019 (0 Comments)

Rochdale-based UK broadband provider Zen Internet has announced that Ofcom’s consumer focused automatic compensation scheme is being extended to its channel partners and wholesale customers. As a result customers of those partners will also be able to benefit, even if the partner ISP itself has not signed-up to the regulator’s code.

BT major fibre optic cable junction telephone exchange uk

4th June, 2019 (10 Comments)

Openreach (BT) has discounted the pricing for their multi-Gigabit virtual (grey) dark fibre style solution (OSA Filter Connect / FSP3000) on 5 year contract terms and introduced a longer 7 year term in order to “better meet the needs of infrastructure providers,” which tend to plan their networks over a longer period of time.

ofcom fairness for customers

3rd June, 2019 (7 Comments)

The biggest home broadband, phone, mobile and pay TV providers from across the United Kingdom have today announced that they’re signing up to Ofcom’s new “Fairness for Customers” commitment, which covers a variety of areas from the quality of support to clarity of information and fairness in pricing.

money lock

30th May, 2019 (2 Comments)

The Citizens Advice agency has accused Ofcom of allowing UK phone and broadband providers to “overcharge” consumers to the tune of £100m between 2014 and 2018 due to “errors” they allegedly made when setting price controls on network operators. The charity now wants to see ISPs being forced to refund it.

fttp new build fibre optic distribution point openreach

24th May, 2019 (18 Comments)

Ofcom has today proposed changes under their latest UK Physical Infrastructure (PIR) and Business Connectivity Market Reviews (BCMR), which imposes tougher service quality standards upon Openreach’s (BT) network, introduces a regulated Dark Fibre solution and gives ISPs “unrestricted access” to their cable ducts and poles.

mobile mast uk in circle

20th May, 2019 (2 Comments)

The UK High Court of Justice has ruled that Ofcom must pay back £220m to mobile operators as part of restitution for the regulator’s handling of a licence fee hike to the 900MHz and 1800MHz (3G and 4G) spectrum bands (i.e. £82.4m to EE, £54.4m for Vodafone, £54.4m for O2 and £26.9m for Three UK).

ofcom uk telecoms regulator

16th May, 2019 (0 Comments)

Ofcom has closed an enforcement programme that was setup to examine the Traffic Management practices of broadband ISPs and mobile operators, which was done to test compliance with the EU’s Open Internet Access (net neutrality) and Roaming Regulations. Instead they’ve published a framework to help providers “self-assess proactively.”

contract notification letter example

15th May, 2019 (11 Comments)

Ofcom has today set out the final details of their new end-of-contract notification system (sent by text, email or letter) for UK customers of broadband ISPs, Pay TV, landline phone and mobile operators, which is designed to help tackle the so-called “loyalty penalty” and will keep consumers informed about the best available deals.

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