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Article Archive for Category Tag: Ofcom Regulation

complaint UK consumer broadband isp and phone gripes

19th January, 2018 - 9:46 am (3 Comments)

The UK telecom regulator’s latest Q3 2017 consumer complaints report has named and shamed TalkTalk for attracting the most gripes in the fixed ISP broadband sector, while the Post Office suffered the same for landline phone services and Vodafone took the most heat for Mobile.

wireless radio spectrum mast

17th January, 2018 - 11:25 am (4 Comments)

The UK telecoms regulator, Ofcom, has said that they will publish the auction regulations for the 2.3GHz and 3.4GHz radio spectrum award process on Wednesday 24th January, which is despite the fact that Three UK are continuing to disrupt the process via litigation.

direct save telecom 2015

16th January, 2018 - 10:53 am (2 Comments)

The UK telecoms regulator, Ofcom, has launched a probe into budget phone and broadband ISP Direct Save Telecom in order to examine the provider’s approach to recovering debt from customers, including how they handle related service disconnections or migrations.

virgin media high resolution

15th January, 2018 - 10:08 am (10 Comments)

A new article has once again highlighted Virgin Media UK’s practice of charging hefty contract exit fees, which specifically relates to situations where customers move house into an area that exists outside of the operator’s current broadband ISP and TV network coverage.

fibre optic cable connections at BT Openreach

10th January, 2018 - 12:01 am (0 Comments)

Openreach (BT) is at risk of missing two of the key Minimum Service Level (MSL) targets for their high bandwidth Ethernet product family (e.g. Ethernet Access Direct), which were agreed with the UK network operator as part of Ofcom’s 2016 Business Connectivity Market Review (BCMR).

true telecom uk isp

9th January, 2018 - 5:13 pm (0 Comments)

Troubled Kent-based broadband and phone provider True Telecom, which entered administration in November 2017 (here), has found a buyer for its customer base but not the company itself. The administrators report also reveals that HMRC sought £722,916 from the company as part of a winding-up petition.

wireless mast

4th January, 2018 - 11:33 am (4 Comments)

Lancashire-based ISP IX Wireless Limited has today hinted at their plan to deploy a new fixed wireless broadband network to reach businesses and homes across various parts of Middle and Northern England over the next few years, with Blackburn and Lancashire being first on their list.

superfast broadband from openreach bt sign

21st December, 2017 - 11:06 am (17 Comments)

Newspaper reports have claimed that the Government may be reconsidering the option of completely separating telecoms giant BT from its UK broadband network business (Openreach), which is an approach that Ofcom rejected earlier this year (here) in favour of the less dramatic “legal separation” approach.

mobile mast tower signal uk

20th December, 2017 - 12:22 pm (8 Comments)

Ofcom’s planned auction of 4G and 5G friendly radio spectrum in the 2.3GHz and 3.4GHz bands might soon proceed after the High Court rejected an appeal by Three UK, which had demanded that the regulator impose a 30% spectrum cap in order to stop EE (BT) from bidding.

10Mbps UK Broadband USO

20th December, 2017 - 8:03 am (91 Comments)

After a final consultation (here) the Government has today revealed its chosen path for implementing a new legally-binding Universal Service Obligation (USO), which promises a minimum broadband download speed of 10Mbps (1Mbps upload) for all by 2020 and rejects BT’s £600m voluntary proposal.

mobile mast vector

19th December, 2017 - 11:11 am (16 Comments)

Ofcom has today introduced a new change that means switching Mobile Network Operator (2G, 3G or 4G) in the United Kingdom will now become as easy as simply sending a free text message, although the new system won’t be fully introduced for another 18 months (1st July 2019).

5G Mobile Wireless Radio Mast

19th December, 2017 - 10:34 am (0 Comments)

The Government has today issued an update on the progress of their 5G strategy, which aims to help foster the UK roll-out of next generation ultrafast Mobile Broadband technology. As part of that they’ve launched a new call for evidence to understand “what makes investing in [full fibre] and 5G attractive.”

world internet connection dots

18th December, 2017 - 12:12 pm (8 Comments)

Market regulator Ofcom has today published its International Communications Market Report 2017, which compares broadband and other telecoms services in the United Kingdom against 16 other countries. The UK fairs well for 30Mbps+ broadband coverage but our “full fibre” (FTTP/H) needs work.

ofcom uk telecoms regulator

15th December, 2017 - 3:46 pm (0 Comments)

Ofcom has published their final UK Code of Practice for the Government’s reformed Electronic Communications Code (ECC), which aims to make it easier and cheaper for mobile and broadband operators’ to deploy new infrastructure (masts, fibre optic cables etc.) on public or private land.

united kingdom binary blue map broadband

15th December, 2017 - 12:46 pm (7 Comments)

The Connected Nations 2017 report has today been published by Ofcom, which reveals a huge rise in the availability of fixed line 300Mbps+ “ultrafast broadband” services to 36% of the UK (up from 2% last year). Elsewhere 4% (1.1 million premises) still cannot receive speeds of 10Mbps+ (down from 6%).

ofcom uk telecoms regulator

14th December, 2017 - 11:20 am (2 Comments)

The British economist and former Chairman of Channel 4, Lord Burns (Terence Burns), has today officially been named as the new chairman of telecoms and media regulator Ofcom. Lord Burns will take up the position on 1st January 2018 after Dame Patricia Hodgson steps down.

vodafone uk 2017 mobile sim logo

12th December, 2017 - 3:35 pm (0 Comments)

Vodafone’s move earlier this year to introduce a new Mobile roaming charge for UK customers travelling in 60 countries outside of the EU (£5 a day on Pay Monthly plans) left some light users out of pocket, but Ofcom has now encouraged the operator to do more to tackle this.

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