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Article Archive for Category Tag: Ofcom Regulation

UPD Mobile Operators Moan Over Lack of Access to Openreach’s Cable Ducts

20th September, 2017 - 10:43 am (7 Comments)

Mobile operators O2, Three UK and Vodafone have warned that a recent decision by Ofcom, which prevented them from accessing Openreach’s (BT) existing cable ducts and telegraph poles in order to build new fibre optic backhaul links, could hinder the deployment of future ultrafast 5G Mobile services.

EE UK Starts Legal Challenge to Stop Cap on 3.4GHz 5G Mobile Spectrum

19th September, 2017 - 4:39 pm (9 Comments)

Mobile operator EE (BT) has formally lodged a legal appeal against the matter of Ofcom’s forthcoming 4G / 5G radio spectrum auction in the 2.3GHz and 3.4GHz bands. The aim is to stop Three UK’s own challenge from imposing a cap on their ability to bid for a slice of 3.4GHz band.

Ofcom Toughens UK Consumer Protection Rules for Phone and Broadband ISPs

19th September, 2017 - 10:44 am (0 Comments)

The UK telecoms regulator has today announced that they will introduce a series of changes to improve their consumer protection rules from 1st October 2018, which aim to tackle billing accuracy, debt collection, nuisance calls, complaints handling and support for those with disabilities.

Ofcom Tweak UK Broadband Quality and FTTC Price Cut Plans for Openreach

14th September, 2017 - 1:05 pm (0 Comments)

Earlier this year Ofcom proposed to impose a raft of new Quality of Service standards and charge controls upon Openreach’s (BT) national broadband and phone network (here). Today the regulator has published a revision, which changes some of the proposed targets.

Vodafone Spot 50+ Digital Super Towns Ripe for “Full Fibre” and 4G Investment

13th September, 2017 - 1:22 pm (9 Comments)

Mobile and broadband provider Vodafone has published a new study that claims to have identified 50+ towns and cities across England that have “digital potential just waiting to be unlocked,” provided they can fully exploit their digital resources to drive economic growth.

UPDATE ICO Fine True Telecom £85K for Nuisance Calls and Impersonating BT

12th September, 2017 - 11:21 am (7 Comments)

Kent based broadband ISP True Telecom, which is already in hot water with Ofcom over their handling of service migrations (here), has been fined £85,000 by the Information Commissioner’s Office for “making illegal nuisance calls” and giving “the impression they were from BT” (Openreach).

Three UK Formally File for a Judicial Review of Ofcom’s Spectrum Auction

5th September, 2017 - 3:55 pm (20 Comments)

Mobile operator Three UK has this week carried out their threat to pursue a Judicial Review of Ofcom’s forthcoming 4G and 5G radio spectrum auction in the 2.3GHz and 3.4GHz bands, which will seek to impose a tougher spectrum cap that could stop EE (BT) from bidding.

Openreach Reduces 100Mbps and 1Gbps Ethernet Access Direct Prices

2nd September, 2017 - 7:59 am (9 Comments)

Openreach (BT) has published another round of price reductions for their Ethernet Access Direct (EAD) products, which primarily focuses upon the connection fees for their 100Mbps service and 1Gbps rental prices. The cuts should start from 1st October 2017, assuming Ofcom’s policy doesn’t change.

Over 1 in 3 UK Home Movers Suffer Unexpected Broadband Setup Delays

1st September, 2017 - 12:01 am (4 Comments)

The Citizens Advice agency has claimed that over 1 in 3 people who moved house during the past two years has suffered an “unexpected delay” in getting their broadband working, with some facing a delay of more than 2 weeks. The charity demands that ISPs pay compensation for such delays.

EE Launch UK Legal Challenge to Ofcom’s 5G Mobile Spectrum Auction

21st August, 2017 - 9:38 am (5 Comments)

Last month Three UK threatened Ofcom with a Judicial Review unless they changed the rules of their 4G and 5G radio spectrum auction in order to aggressively curb EE’s (BT) dominance (here). Now EE has issued its own letter before action in order to defend against such measures.

UPD Citizens Advice Warn of Watered Down Broadband Compensation System

21st August, 2017 - 8:04 am (9 Comments)

The Citizens Advice agency has estimated the cost of BT, Virgin Media and Sky Broadband’s proposed voluntary system for handling automatic compensation, which would be paid during a total loss of broadband service. But consumers could receive 32% less than via Ofcom’s own plan.

UPDATE Openreach Cancels UK Launch of their Dark Fibre Access Product

15th August, 2017 - 1:17 pm (29 Comments)

The proposed Dark Fibre Access product from Openreach (BT), which would have allowed rival ISPs to gain “physical access” to the operator’s existing fibre optic cables (i.e. enabling them to install their own equipment at either end of the fibre within cable ducts), has today officially been cancelled.. for now.

UPD First Utility Calls on Ofcom to Tackle Broadband Discounts and Notices

14th August, 2017 - 10:04 am (0 Comments)

Energy provider First Utility, which recently entered the United Kingdom’s crowded internet and telecoms sector, has called on Ofcom to introduce new regulation that would force broadband ISPs to give customers plenty of warning when their initial service discounts and contracts are coming to an end.

UPD Anger Flares at Openreach Over Holiday Homes USO Exclusion in Scotland

9th August, 2017 - 1:34 pm (62 Comments)

Residents of the Grand Eagles holiday park in Perthshire (Scotland) have claimed that Openreach holds a virtual “monopoly” after they accused the operator of trying to “extort” £3,500 per property from home owners, who aren’t covered by the current Universal Service Obligation.

Three UK in Formal Legal Threat to Delay Ofcom’s 4G – 5G Spectrum Auction

9th August, 2017 - 10:09 am (17 Comments)

Here we go again. Mobile operator Three UK has issued a formal letter before action to Ofcom, which threatens the regulator with a Judicial Review unless they change the rules of their forthcoming 4G and 5G radio spectrum auction in order to more aggressively curb EE’s (BT) dominance.

Ofcom Drop 2 Year Investigation of Sky Broadband’s Cancellations Policy

8th August, 2017 - 11:29 am (0 Comments)

Sky (Sky Broadband) will be pleased to learn that Ofcom has today dropped a 2 year old investigation into whether or not the operator breached the regulator’s consumer protection rules for governing the termination of landline and broadband contracts.

UPD KCOM Fined £900K by Ofcom for Emergency Services Network Failure

8th August, 2017 - 11:18 am (1 Comment)

The UK telecoms regulator has hit KCOM, the incumbent telecoms and broadband provider for Hull in East Yorkshire, with a fine of £900,000 after “a serious weakness” in their network resulted in 74 calls to the emergency services failing after a BT telephone exchange in York flooded during Storm Eva.