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Articles for Category Tag - Ofcom Regulation

 
finger touching fiber optic on technology background

24th May, 2022 (16 Comments)

A new newspaper report claims that “runaway inflation” is threatening to cause a “wave of bankruptcies” among the new generation of alternative full fibre (FTTP) broadband ISP networks, which is said to have triggered Ofcom into drawing up contingency plans with BT for how to handle the fallout, should smaller players start to fail.

20th May, 2022 (19 Comments)

The UK telecoms regulator, Ofcom, have today proposed to update certain licences held by mobile operators Vodafone and O2 (VMO2) – including for the 900MHz, 1800MHz, 2100MHz and 2.6GHz bands. The move is designed to enable the deployment of newer technologies, such as ultrafast 5G broadband services, into the bands.

uk shadow map

20th May, 2022 (16 Comments)

Ofcom’s latest Spring 2022 report into fixed broadband and mobile coverage has revealed that “full fibre” (FTTP) now reaches 33% of the UK (up from 28% in Sept 2021), while 19.3 million homes (66%) are within reach of a gigabit-capable network (up from 47%). Geographic 5G coverage has also improved.

gnetwork_fibre_works_in_street_london

19th May, 2022 (11 Comments)

Sasho Veselinski, the CEO and Co-founder of UK gigabit-broadband builder and ISP G.Network, has decided to step down from the business for personal reasons. The provider is currently investing £1bn to deploy a new 10Gbps capable Fibre-to-the-Premises (FTTP) network across London and beyond (here).

consumer satisfaction broadband rating

18th May, 2022 (0 Comments)

Ofcom has published their 2022 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. For example, Vodafone attracted the lowest satisfaction for broadband (77%), while BT secured the highest (88%). But overall, service quality has improved since COVID-19.

10Mbps UK Broadband USO

17th May, 2022 (28 Comments)

UK ISP BT has today issued their latest biannual study into the progress they’ve made toward delivering the 10Mbps Universal Service Obligation (USO) for broadband, which reveals that they’ve so far built a USO connection to over 4,600 premises, with more than 2,300 further builds in progress.

speed_slow_download_2020_uk_broadband

11th May, 2022 (14 Comments)

Ofcom has proposed to tweak their 2019 voluntary Code of Practice for Broadband ISP Speeds, which will extend the current ‘Right to Exit‘ (i.e. when an ISP fails to correct a problem with broadband speeds) to the latest definition of service bundles. It will also require FTTP and cable ISPs to provide details on observed line speeds.

kcom engineer hull garden

10th May, 2022 (2 Comments)

Hull-based ISP KCOM, which serves 250,000 premises across East Yorkshire and North Lincolnshire in England with their full fibre (FTTP) network, has today announced that they’re making it “easier and quicker” for struggling families to access its low-cost “Flex” social tariff by moving the application online and reducing the price.

9th May, 2022 (0 Comments)

Somerset-based telecoms and engineering company Obelisk, which is involved in the construction of some UK full fibre broadband networks, has today been acquired by global telecoms and energy networks giant Constructel (Grupo Visabeira) for an undisclosed sum.

5g mobile wireless mast tower uk

9th May, 2022 (4 Comments)

The UK telecoms regulator has today proposed to make a “large amount” of millimetre wave (mmWave) spectrum available across the 26GHz and 40GHz bands for use by mobile technology, including 5G services. Such bands could help to deliver multi-gigabit mobile broadband speeds, but achieving good coverage is a costly obstacle.

telephone blue background

6th May, 2022 (4 Comments)

The Collective Action on Land Lines (CALL) has announced that the Court of Appeal (CoA) have dismissed BT’s appeal against an earlier ruling by the Competition Appeals Tribunal (CAT), which last year rejected the ISP’s attempt to stop a £600m class action claim related to the alleged overcharging of 2.3 million landline-only phone customers.

contract notification letter example

6th May, 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

4th May, 2022 (22 Comments)

A new survey of 2,019 UK residents with broadband connections, which was conducted by National Broadband, has claimed that almost two thirds (63%) of broadband users in the UK do not know they are entitled to demand access to download speeds of 10Mbps+ (Universal Service Obligation). But this conclusion might not be correct.

contract notification letter example

29th April, 2022 (6 Comments)

Energy provider and UK home broadband ISP Shell Energy is facing a new investigation by the UK telecoms regulator, Ofcom, after the provider indicated that it might not have sent the required end-of-contract and annual best tariff notifications to customers.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

27th April, 2022 (8 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.

Plusnet-Hub-Two-Router

17th April, 2022 (15 Comments)

Some consumers may be disappointed to learn that UK home broadband ISP Plusnet remains the only one of the major internet providers to have NOT joined Ofcom’s automatic compensation system, which is despite originally pledging to do so. The system first went live three long years ago. But this is, finally, about to change.

British sterling one pound coin currency

11th April, 2022 (25 Comments)

Full fibre broadband ISP Hyperoptic has today formally called on the UK telecoms regulator, Ofcom, to investigate the use of above-inflation mid-contract price rises and to consider reform that would allow impacted customers to terminate their agreement and switch providers, penalty-free.

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