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Articles for Category Tag - Ofcom Regulation

Ofcom Finalise One Touch Switching for UK Broadband and Phone UPDATE

28th September, 2021 (4 Comments)

Ofcom has today decided to adopt the new ‘One Touch Switch‘ (OTS) process for customers of fixed line phone and broadband ISPs, which will make it easier for you to switch between providers on physically separate networks (e.g. Openreach’s full fibre to CityFibre or Virgin Media etc.). But you’ll have to wait until April 2023 to use it!

Competition Tribunal Push BT Landline Overcharging Case to Trial UPDATE

28th September, 2021 (1 Comment)

The Competition Appeals Tribunal (CAT) has issued a preliminary ruling that rejects BT’s attempts to stop a new £600m class action claim against the UK broadband ISP and phone operator, which alleges that they overcharged c.2.3 million landline-only customers between 2015 and 2018.

AJ Technology (Kloud9) Set to Expand UK FTTP Broadband Rollout UPDATE

26th September, 2021 (2 Comments)

A little known company called AJ Technology, which runs UK ISP Kloud9, has revealed that they intend to expand their Fibre-to-the-Premises (FTTP) broadband network in Greater Manchester and bring it to more homes and businesses across “predominantly rural and urban areas in Northern England.”

Affinity Systems Target Expansion of Small Rural UK Fibre Network

17th September, 2021 (1 Comment)

Houghton Le Spring (Sunderland)-based telecoms and IT provider Affinity Systems Limited (Rymote) has revealed tentative plans to expand a gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to “serve people and businesses” in rural areas in the North East of England.

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Gov Proposes Tougher UK Penalties for Nuisance Calls and Texts

9th September, 2021 (14 Comments)

The UK Government has today announced that their planned data reform, which covers a multitude of areas (many of which are outside our focus), will also set out plans to impose tougher penalties and fines for nuisance calls and text (SMS) messages. But it’s unclear how much impact this will actually have.

Ofcom 2021 Study – Median UK Broadband ISP Speeds Hit 50Mbps

9th September, 2021 (11 Comments)

Ofcom has published their annual study into UK fixed line home broadband ISP speeds, which reports that the average (median) download rate has risen from 50Mbps last year to just 50.4Mbps now (uploads are unchanged at 9.8Mbps). Meanwhile, the performance gap between urban and rural areas remains a problem.

Ofcom Summer 2021 Update – UK Gigabit Cover Hits 40 Percent

9th September, 2021 (6 Comments)

Ofcom’s latest Summer 2021 report into UK broadband and mobile coverage has revealed that “full fibre” (FTTP) coverage is now at 24% (up from 21% in Jan 2021) and 11.6 million homes (40%) are within reach of a gigabit-capable network (up from 37%). Meanwhile, 4G mobile coverage remains stable and there’s still no data on 5G.

Ofcom Begin New Review of UK Net Neutrality Rules Post Brexit UPDATE

7th September, 2021 (22 Comments)

The national telecoms and media regulator, Ofcom, has today started a review of their existing Net Neutrality rules, which were designed to ensure no serious blocking or slowing of access to legal websites or internet services by broadband ISPs and mobile operators. But such protections may soon change.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

Ofcom Shames Virgin Media Over Broadband and TV Complaints UPDATE2

6th September, 2021 (24 Comments)

Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile.

Hampstead Fibre Plans FTTP Broadband Rollout in London UPDATE

2nd September, 2021 (4 Comments)

A new UK market entrant called Hampstead Fibre, which was only incorporated in late May 2021 and doesn’t yet appear to have its own website, has cropped up with a plan to deploy a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network across parts of London and then beyond.

ISPs Ociusnet and SIMWOOD Plan UK FTTP Broadband Builds

26th August, 2021 (0 Comments)

Communications provider SIMWOOD and relative newcomer Ociusnet UK have today hinted at separate plans to deploy their own gigabit-capable Fibre-to-the-Premises (FTTP) based broadband ISP networks, which will aim to cover homes and businesses across parts of the United Kingdom.

Openreach Sets Price Hikes for UK ISPs Feeding FTTP via Leased Lines

26th August, 2021 (10 Comments)

Openreach (BT) has today set out the wholesale prices that alternative network (AltNet) builders will have to pay when using the operator’s Ethernet (e.g. EAD) products to feed their gigabit-capable Fibre-to-the-Premises (FTTP) broadband services to end-users, which caused some annoyance within the market.

Budget ISP Origin Broadband Looks to Appoint an Administrator UPDATE

25th August, 2021 (14 Comments)

The owner of the InfolinkGazette has reported that UK ISP Origin Broadband (company number 07486862), which back in 2018 had to be rescued by creditors after hitting problems with “substantial bad debts” (here), has filed a Notice of Intention to appoint an administrator after racking up over £20m in losses.

Openreach Rivals Warn Ofcom NOT to Allow Big Fibre Price Cut

16th August, 2021 (49 Comments)

Alternative UK network providers have heavily criticised Ofcom’s provisional decision not to oppose Openreach’s (BT) proposal for a “major” price cut to their wholesale Fibre-to-the-Premises (FTTP) broadband products, which they warn could impact competition by discouraging ISPs from adopting rival networks.

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Performance of UK Broadband Complaints Handlers Compared

8th August, 2021 (7 Comments)

The UK telecoms regulator, Ofcom, recently published updated Key Performance Indicator (KPI) statistics for the broadband and mobile market’s only two approved Alternative Dispute Resolution (ADR) providers, which are independent ombudsman services that help consumers to resolve complaints when ISPs fail to do so.

Ofcom Provisionally Clears Openreach FTTP Broadband Price Cut

6th August, 2021 (14 Comments)

As expected Ofcom, the UK telecoms regulator, has today launched a final consultation on Openreach’s (BT) recently proposed plan to introduce a “major” change to the wholesale pricing of their gigabit-capable Fibre-to-the-Premises (FTTP) broadband products for ISPs (details), which could result in cheaper prices for consumers.

ISP Scotnet and Tewdric Energy Hint at UK FTTP Rollout Plans UPDATE

2nd August, 2021 (0 Comments)

Broadband provider Scotnet, which mostly focuses upon serving rural areas in Scotland, and new market entrant Tewdric Energy have today, separately, both hinted at future plans to build a new Fibre-to-the-Premises (FTTP) broadband network across parts of the United Kingdom.