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Articles for Category Tag - Ofcom Regulation

BT Pays Ofcom UK £3.73 Million After Reporting Incorrect Turnover

14th August, 2019 (4 Comments)

Ofcom has today confirmed that broadband and telecoms giant BT reported an incorrect level of turnover information to the regulator for the years 2011, 2012, 2013, 2014 and 2015, which meant they had breached the regulator’s rules and a related 2011 General Demand for Information (GDI).

O2 and Three UK Clash Over Ofcom 5G Spectrum Defragmentation Plan

12th August, 2019 (10 Comments)

Mobile operator O2 (Telefonica) has criticised Ofcom’s recent proposal to defragment the 5G ultrafast mobile broadband friendly 3.4-3.8GHz radio spectrum bands after next year’s auction, which they complain favours Three UK (H3G) by allowing them to establish a “kingmaker” position from where they can obstruct rivals.

New Study Slams Lack of 100% UK Geographic 4G Mobile Coverage

9th August, 2019 (22 Comments)

A new Which? study has found that in 524 out of 650 UK parliamentary constituencies 4G mobile coverage is not available via all four operators to the whole constituency. The most poorly-served city-based constituencies (all under 80% coverage) were Rochford, Southend, South West Devon, Romsey and Southampton North.

Openreach to Soft Launch Limited New UK Dark Fibre X Product

8th August, 2019 (3 Comments)

Network access provider Openreach (BT) will today soft launch a new Dark Fibre X product into the UK market that is based off Ofcom’s somewhat restrictive design, which for the time being only focuses upon the limited inter-exchange connectivity market.

Ofcom Economist Pimps Menu Regulation to Boost UK Fibre Networks

6th August, 2019 (1 Comment)

David Henriques, a Senior Associate Economist at Ofcom and Visiting Fellow at the LSE, has appeared to suggest that menu regulation for fibre optic broadband networks may be a better approach for the United Kingdom to take than incentive orientated regulation.

Giffgaff Fined £1.4m for Overcharging 2.6 Million UK Customers

30th July, 2019 (3 Comments)

Ofcom has concluded their investigation into “inaccurate” billing at 4G mobile operator giffgaff – owned by O2 (Telefonica UK) – and has fined the company £1.4 million after it found that an error in their billing system led to around 2.6 million customers’ being overcharged up to almost £2.9m in total over a period of nearly 8 years.

Ofcom Opens UK Radio Spectrum for Smaller Local Wireless Networks

25th July, 2019 (2 Comments)

As expected Ofcom has today unveiled a new new sharing framework that will be applied for four of the United Kingdom’s radio spectrum frequency bands (airwaves), which should make it possible for smaller mobile and fixed wireless broadband ISP networks to be created in order to deliver local coverage or industrial use.

Plusnet Shamed for Q1 2019 UK Broadband and Phone Complaints

23rd July, 2019 (9 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

Ofcom Pushes Fair Pricing on UK Mobile and Handset Bundles

22nd July, 2019 (8 Comments)

The UK communications and media (broadband, mobile, TV etc.) regulator has today set out a range of new measures that are intended to tackle bundles of both mobile handsets and tariffs (airtime contracts) together, which often continue to charge consumers for the handset even once the minimum contract term has ended.

Broadband Segregation Risk as ISPs Shun Slower Speed ADSL Lines

20th July, 2019 (41 Comments)

A few years ago Sky Broadband became the first ISP to stop accepting orders from UK customers on lines – often rural ones – where speeds were stuck below 2Mbps (here). Sadly more providers appear to have joined this club of shunning those on slower lines, which for some may exasperate the feeling of digital exclusion.

Ofcom Probes BT Excess Construction Charges for Business Lines

18th July, 2019 (1 Comment)

Ofcom has today opened a new investigation to examine whether BT has complied with its charging obligations, which occurred after the UK operator indicated to the regulator that it may not have correctly billed for Excess Construction Charges (ECCs) when providing new business lines (Ethernet services etc.).

Ofcom UK Tweak Makes In-Car Mobile Signal Boosters More Useful

12th July, 2019 (4 Comments)

The UK telecoms regulator, Ofcom, has today proposed to make a “slight change” to the technical parameters allowed for licence exempt use of in-vehicle low gain mobile phone repeaters (aka – signal boosters / signal enhancers), which in theory could help to improve mobile reception inside vehicles.

My Fibre Limited Moots FTTH Broadband Network for Rural Wales

11th July, 2019 (8 Comments)

Dorset-based My Fibre Limited, which describes itself as a “mechanical or industrial engineering” company that runs some Dark Fibre networks, has proposed to extend their network and may build an ultrafast Fibre-to-the-Home (FTTH) broadband ISP service for a rural community in mid-Wales.

Mobile Firm giffgaff Accused of Providing Inaccurate Info. to Ofcom

10th July, 2019 (4 Comments)

Mobile operator giffgaff (O2 MVNO) is facing a new challenge after Ofcom said they found “reasonable grounds for believing” that the UK firm may have provided “inaccurate information” in response to two requests, which were sent during the course of a probe into allegedly “inaccurate” billing.

Ofcom Investigate “Extraordinary” Billing Accuracy Failure at O2 UK

10th July, 2019 (1 Comment)

The telecoms regulator has opened an investigation into mobile operator O2 and its compliance with their billing rules (General Condition 3.2), which requires providers to ensure that their charges are accurate and represent the services received by the customer. Apparently they’ve suffered an “Extraordinary Performance Failure.”

Ofcom Probe EE and Sky Mobile for Possible Breaches of Net Neutrality

10th July, 2019 (12 Comments)

Ofcom UK has today said that they’re currently probing two zero rated services from EE (‘Music and Video Passes’) and Sky Mobile (‘Sky Watch’) over possible breaches of the EU’s rules for protecting Net Neutrality (i.e. there must be no serious blocking or slowing of access to legal websites or internet services).

Ofcom Toughens UK Phone Number Porting to Prevent Abuse

8th July, 2019 (5 Comments)

The UK telecoms regulator, Ofcom, has today introduced new protections, which are designed to make it harder for dodgy fixed broadband ISPs and phone providers to block or hinder consumers from being able to port their telephone numbers to a different provider.