Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1837 Posts)

Articles for Category Tag - Ofcom Regulation

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Gov to Set UK Plan for Terrestrial TV Switch Off – Dependent Upon Broadband

18th May, 2026 (60 Comments)

The UK Government is expected to publish a new Green Paper in the next few weeks, which will set out their proposed plan for switching off terrestrial TV signals as part of a move toward internet-based streaming platforms. But the chosen date will be contingent upon universal coverage of affordable “superfast broadband” and other supporting requirements.

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New Draft Ofcom Code Brings UK TV Video Streaming Under their Gaze

14th May, 2026 (14 Comments)

The UK telecoms and media regulator, Ofcom, has today published a new Draft Code of Practice for internet and broadband based video streaming services (e.g. Netflix, Amazon / Prime, Disney+ etc.), which will require them to follow new rules, including around harm and offence, due impartiality and accuracy, fairness and privacy, and accessibility.

Virgin Media O2 UK 2025 Customer Support at Manchester Island

Virgin Media O2 UK to Improve Customer Support via New Training

14th May, 2026 (12 Comments)

Broadband and mobile giant VMO2 (Virgin Media and O2) has this morning announced that they’re partnering up with the Institute of Customer Service (ICS) on a new certified training programme for frontline contact centre staff, which is designed to help them better handle “complex and sensitive customer interactions“.

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Ofcom Predict 95 Percent of UK Covered by Gigabit Broadband by Jan 2029

13th May, 2026 (7 Comments)

The telecoms regulator has today published the fifth edition of their forecast for Planned Network Deployments, which has again revised down its prediction of future UK broadband coverage after many network operators slowed their rollouts. The report predicts that full fibre (FTTP) lines will reach up to 92% of homes by January 2029 – rising up to 95% for gigabit-capable networks (i.e. FTTP and Cable).

Gigabit Broadband Covers 89 Percent of UK Premises – Ofcom Spring 2026 Data

13th May, 2026 (5 Comments)

Ofcom has released its Spring 2026 update on UK fixed broadband and mobile coverage, which reveals that “full fibre” (FTTP) lines now reach 82% of homes (up from 78% in July 2025), while 89% are within reach of a gigabit network (up from 87%) and 76% – 94% of premises can get an outdoor 5G signal (up from 64-89%).

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Ofcom Prep New UK Telecoms Security Reporting Rules for Mobile Networks

12th May, 2026 (0 Comments)

The UK telecoms regulator, Ofcom, has today proposed changes to “improve the consistency of security compromise incident reporting” (i.e. when broadband or mobile networks are disrupted by cyberattacks). The changes will, for example, change how outages are reported for mobile networks in rural areas, which recognises that outages in urban and rural areas affect users differently.

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Vodafone Attract Most Ofcom UK Complaints for Broadband and O2 for Mobile – Q4 2025

11th May, 2026 (7 Comments)

Ofcom has today published their latest quarterly (Q4 2025) study of UK consumer telecoms and TV complaints, which finds that Vodafone attracted the most complaints from customers for fixed broadband services, while O2 came top of the naughty table for Mobile services and EE did the same for Pay TV.

Revealed – the UK’s Worst Areas and ISPs for Evening Broadband Speed Drops

8th May, 2026 (12 Comments)

A new study from Broadband Genie has analysed 144,509 broadband speed tests over a 12-month period to find the best and worst locations and ISPs in the UK where your internet download speed drops at peak times. Overall the report finds that Wigan experienced the biggest drop at peak times (average fall of -55%), while Airband saw the biggest fall for ISPs (-45%).

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Tech and Civil Society Groups Warn Against Blanket UK Internet Restrictions

5th May, 2026 (2 Comments)

The Open Rights Group, Index on Censorship, Mozilla, Tor Project, Big Brother Watch, plus many other technology and civil society groups, have signed a new statement that urges UK policymakers to reconsider their approach to online safety legislation – warning that proposed age-gating measures and access restrictions threaten to fragment the open internet and erode the rights of all users.

Ofcom Investigates BT Over Accuracy of UK Telecoms Information Requests

29th April, 2026 (2 Comments)

The telecoms regulator has this morning opened a new investigation into BT, which will examine whether the information they provided in relation to a range of data – concerning the experience of customers who have entered into an agreement or placed an order for fixed phone and broadband services from EE and Plusnet – was accurate.

Biannual April 2026 Progress Update on BT’s 10Mbps UK Broadband USO

29th April, 2026 (12 Comments)

Internet provider BT has today published the biannual (April 2026) progress update on their delivery of Ofcom’s somewhat limited 10Mbps Universal Service Obligation (USO) for broadband. The provider has so far helped to build a USO connection to over 9,089 premises (up from 8,553 in Oct 2025) – using FTTP, with 461 further builds in-progress (up sharply from 186).

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Gov Intend to Restrict Social Media for Under 16s Even Without Full UK Ban

28th April, 2026 (18 Comments)

The government’s Education Secretary, Bridget Phillipson, has revealed that – regardless of the outcome from their current consultation on a proposed internet Social Media ban for children under the age of 16 (here) – they will still “impose some form of age or functionality restrictions” even if they stop short of a full ban.

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Ofcom Asks UK Telecoms Providers to Assess Security Risks of Frontier AI

27th April, 2026 (0 Comments)

The UK broadband, mobile and internet content regulator, Ofcom, has published a new open letter that they sent to UK Communications Providers last week, which called on them to “assess [the] security risks arising from frontier AI [Artificial Intelligence] models and take appropriate mitigating action“.

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Public Accounts Committee Launch Inquiry into Regulation of UK Broadband

27th April, 2026 (0 Comments)

The Public Accounts Committee (PAC), which is responsible for examining the value for money of UK Government projects, programmes and service delivery, has announced the launch of a new inquiry that will examine the effectiveness of current regulation when applied to the water, energy and broadband internet connectivity sectors.

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TOTSCo Publish Outcome of Consultation on Improving UK Broadband Switching

23rd April, 2026 (10 Comments)

The not-for-profit and industry-funded One Touch Switching Company (TOTSCo), which is responsible for delivering Ofcom’s solution for easier and quicker switching between UK broadband and phone providers (One Touch Switching), has today published the outcome of their recent consultation on improving the system’s performance and monitoring.

Telecoms Operators Accused of New Tactic to Reduce Rents on UK Mast Sites UPDATE

22nd April, 2026 (1 Comment)

A new report has claimed that telecoms infrastructure providers in the UK’s mobile network sector are using “new tactics” to secure more favourable lease renewals on mast sites. The tactic is said to be enticing landowners to negotiate without professional representation (i.e. risking agreements that reduce rents or overlook key protections).

TOTSCo Confirm Cheaper UK Business Broadband ISP Switching

21st April, 2026 (0 Comments)

The not-for-profit and industry-funded One Touch Switching Company (TOTSCo), which is responsible for helping to deliver Ofcom’s solution for easier and quicker switching between UK fixed broadband and phone providers on different networks (One Touch Switching), has confirmed price reductions for their new TOTSCo Business Switching Solution.