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Articles for Category Tag - Ofcom Regulation

 
united kingdom binary map broadband telecoms

15th February, 2019 (11 Comments)

The Government has today set out its first ever Statement of Strategic Priorities (SSP) for UK mobile and broadband services, which requires Ofcom to reflect in their work the need to build “world-class digital infrastructure“, look at mobile roaming in rural areas and tackle the so-called “loyalty penalty” etc.

customer service and support UK complaints

9th February, 2019 (12 Comments)

A number of former Supanet (Supatel / TimeTalk) customers have been in contact to complain that the ISP has recently started chasing them for alleged unpaid bills, some of which include vague demands for up to nearly £800. In most cases those being targeted left the broadband provider 4-6 years ago.

router with fibre optic cables on top

7th February, 2019 (30 Comments)

The Confederation of British Industry has warned that Brexit is “sucking the oxygen out of priorities” like deploying “full fibre” (FTTP) broadband and 5G. Instead the business group wants the Government to “take practical steps this year” in order to close the Digital Divide between London and the rest of the UK.

o2 uk mobile sim

5th February, 2019 (5 Comments)

The telecoms regulator has warned O2 (Telefonica UK) that there are “reasonable grounds” for believing that they failed to provide “accurate and complete answers” as part of last year’s investigation into the mobile operator’s Traffic Management practices on their 3G and 4G network.

consumer complaint uk red triangle warning sign

30th January, 2019 (4 Comments)

Ofcom’s newest Q3 2018 UK consumer complaints report has revealed that, for the first time, ISP Vodafone attracted the most gripes for fixed line broadband and landline phone services, while Sky Broadband won praise for seeing the fewest moans. Pay TV and Mobile providers are also covered.

blocked website parents network level isp filter

29th January, 2019 (3 Comments)

Ofcom has today published their annual 2019 study of media use by UK children and parents, which among other things reports that just over half of parents are aware of the home network-level internet content filters being offered by the biggest broadband ISPs but only around a third actually use them.

wireless mobile network operator uk mast and spectrum

25th January, 2019 (8 Comments)

Mobile operator Vodafone has called it a “genuine mistake” after one of their cell sites at London’s Gatwick airport was spotted using Three UK’s slice of the 4G friendly 1800MHz radio spectrum band. The latter is now checking to see whether any other such mistakes have been made.

onestream logo uk isp

22nd January, 2019 (0 Comments)

Hampshire-based UK ISP Onestream, which was established in 2016 and recently launched a range of affordable ADSL2+ and FTTC based broadband and phone bundles, is facing an investigation by Ofcom after a number of consumers complained about how the provider was handling switches (migrations).

computer keyboard and mouse user

14th January, 2019 (16 Comments)

Ofcom has today published a new report, which examines how affordability, take-up and engagement with UK telecoms, TV and postal services compares via different groups. Overall 13% of broadband and phone consumers switched ISP (down from 17% a year ago) and financially vulnerable people are less likely to have “superfast” speeds.

ofcom uk phone call volumes vs mobile data uk

5th January, 2019 (19 Comments)

New research from Ofcom has today suggested that remembering phone numbers – or even needing to dial them – could soon become a thing of the past as consumers are changing how they communicate and making greater use of broadband internet and mobile services. The landline phone era is slowly coming to an end.

switching man broadband isp uk

3rd January, 2019 (4 Comments)

A new online survey of 1,380 ISPreview.co.uk readers, which was conducted between 16th November 2018 and 2nd January 2019, has found that the top reasons why most UK respondents switched broadband ISP in 2018 were to save money (29.9%) or get access to faster speeds (25.4%), while 18.3% simply sought better quality.

chancellor uk fttp openreach

30th December, 2018 (194 Comments)

A number of broadband ISPs including TalkTalk, Hyperoptic, Cityfibre and Gigaclear, as well as the Independent Networks Co-operative Association (INCA), have written to the UK Government and Ofcom in the hope of encouraging tougher measures to prevent Openreach (BT) from hampering “full fibre” (FTTP) competition.

openreach logo 2017

20th December, 2018 (31 Comments)

As expected Openreach (BT) has today confirmed that the wholesale price of their 40Mbps (10Mbps upload) Fibre-to-the-Cabinet (FTTC / VDSL2) broadband tier will drop by -£8.08 (-11.6%) from 1st April 2019. Some smaller changes for unbundled (LLU MPF and SMPF) and Wholesale Line Rental (WLR) are also confirmed.

house uk pounds subsidy

19th December, 2018 (2 Comments)

The Competition and Markets Authority has concluded its “super-complaint” probe into how UK consumers who remain loyal to a broadband ISP or mobile operator often end up paying “significantly more” than new customers. In response they’ve called for “urgent action” to tackle related issues and protect vulnerable users.

telephone broken uk

18th December, 2018 (23 Comments)

A new report from the Broadband Stakeholders Group has warned that work to retire the old Public Switched Telephone Network (PSTN) and replace it with all-IP voice services by c.2025 will face a number of challenges, particularly around ensuring resilient access to emergency services and encouraging user migrations.

world network and broadband connections

18th December, 2018 (0 Comments)

Ofcom has today published their International Communications Market Report 2018 (ICMR), which broadly compares broadband and mobile networks in the United Kingdom with 17 other countries and the EU. Overall the UK does well for fixed line superfast broadband and 4G mobile, but we’re weak on “full fibre” (FTTP).

wireless radio spectrum mast

18th December, 2018 (3 Comments)

The UK telecoms regulator has moved to improve 4G and future 5G mobile coverage by setting out their plans for “spectrum sharing” in the 1800MHz, 2300MHz and 3.8-4.2GHz bands, as well as finalising new coverage obligations for next year’s auction of the 700MHz band. The 3.6GHz – 3.8GHz bands will also be auctioned.

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