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Articles for Category Tag - Ofcom Regulation


1st March, 2021 (4 Comments)

UK ISP Hyperoptic, which typically builds 1Gbps capable “full fibre” (FTTP/B) broadband networks to large residential (MDU) buildings, office blocks and some houses, has become the latest provider to launch a social style broadband tariff – called the ‘Fair Fibre Plan‘ – for people on specific means-tested benefits.

16th February, 2021 (13 Comments)

Ofcom has today opened a further consultation on their plan to force all communications providers – seemingly including broadband ISPs that may not even provide phone services – to offer a “free” 24/7 emergency video relay service in order to help users of British Sign Language (BSL) to talk with the emergency services.

o2 uk mobile sim

12th February, 2021 (2 Comments)

Mobile operator O2 (Telefonica UK) has this morning been hit with a fine of £10.5 million after the telecoms regulator, Ofcom, found that more than 140,000 of their customers had been “overcharged” – due to billing errors – when leaving the operator between 2011 and 2019.

mobile mast rural broadband uk

10th February, 2021 (9 Comments)

A new study commissioned by O2 UK has predicted that the first phase of the new £1bn Shared Rural Network (SRN) project with Vodafone and Three UK, which will see all three mobile operators working to build and share 222 new 4G (mobile broadband) masts (here), could increase the turnover for rural businesses by £187.7m per annum.


3rd February, 2021 (23 Comments)

As expected the UK telecoms regulator has today published detailed proposals for a new simpler “one touch” switching process for all broadband customers, which from December 2022 will make it easier for consumers to switch between ISPs on physically separate networks (e.g. Openreach’s full fibre to Cityfibre or Virgin Media etc.).

complaints ofcom report isp broadband tv phone mobile

2nd February, 2021 (15 Comments)

Ofcom’s latest Q3 2020 consumer complaints report has just been published, which names UK ISP Vodafone as attracting the most gripes for home broadband, while Plusnet did the same for landline phone, Virgin Mobile were the worst for Mobile services and Virgin Media came bottom for Pay TV.

1st February, 2021 (4 Comments)

A new Bath-based network operator called Brsk Limited has just cropped up with tentative plans to deploy a new “open access” Fibre-to-the-Premises (FTTP) broadband ISP network to UK homes and businesses, albeit initially starting in the “north of England” rather than the south, where it’s based.

28th January, 2021 (1 Comment)

The UK Government has launched a consultation on a series of proposed changes to the Electronic Communications Code (ECC), which aims to put right some of the problems caused by their last revision in 2017 and could thus make it quicker for broadband and 4G or 5G mobile operators to deploy their networks.

28th January, 2021 (0 Comments)

A new survey from the Citizens Advice agency has claimed that more than 1 in 6 UK adults are “struggling to afford their broadband during the third lockdown.” As a result the charity wants cheaper ISP packages to be made available for those on low-income benefits or other vulnerable groups.

27th January, 2021 (30 Comments)

The £1bn Shared Rural Network (SRN) industry project made progress today after mobile operators O2, Three UK and Vodafone reached a related agreement to both build and share 222 new 4G mobile masts, which will be used to boost mobile voice and mobile broadband coverage in rural parts of the country.

27th January, 2021 (8 Comments)

A new survey of 20,376 UK people, specifically those who are responsible for either a broadband or mobile service, has found that 33% of customers whose ISP deal ended in the last year (7% on mobile) have never received an End-of-Contract Notification – via letter, text or email – and may thus be overpaying for their package.

5g and mast uk tower microwave mmwave

25th January, 2021 (22 Comments)

The UK telecoms regulator has today confirmed that the new COVID-19 lockdown will delay the start of their auction for the 700MHz and 3.6-3.8GHz radio spectrum bands, which was previously due to start this month. The new bands should help to improve the coverage and speed of 5G mobile (mobile broadband) networks.

covid-19 virus broadband isp uk

22nd January, 2021 (5 Comments)

A new Assembly Research study has found that UK broadband ISPs and mobile operators responded quickly to the COVID-19 crisis and have so far provided a colossal £940m worth of support, such as via free allowances (data, calls and texts), special packages, zero rated data on websites, discounts and support for online learning etc.

19th January, 2021 (0 Comments)

The trade association for UK mobile operators, Mobile UK, has warned that calls for the 5G rollout to be delayed on health grounds are “without merit“. The commentary comes after Professor John William Frank (University of Edinburgh) alleged that the transmitter density required for 5G may be “potentially harmful to health.”

19th January, 2021 (5 Comments)

The Chairman of the cross-party UK Commons Business Select Committee, Darren Jones MP (Labour), will tomorrow propose a new Private Members Bill that seeks to introduce a new low cost “social tariff” for broadband, which will be focused upon families with children on free school meals (i.e. disadvantaged groups).

telephone uk red ringing broadband

17th January, 2021 (48 Comments)

BT has said they “strongly disagree” with a new court case being brought by Justin Le Patourel, a telecoms consultant who worked at Ofcom for 13 years. Justin claims that the broadband ISP overcharged c.2.3 million landline-only customers. If successful, the case could force the provider to pay out over £500m in compensation.

14th January, 2021 (6 Comments)

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

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