Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1790 Posts)

Articles for Category Tag - Ofcom Regulation

X-Fibre Prep FTTP Broadband Build in Surrey, West Sussex and Hampshire

5th May, 2023 (0 Comments)

A relatively new UK network builder called X-Fibre has revealed that they’re planning to roll-out a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to “surpass” 10,000 homes across parts of Surrey, West Sussex, and Hampshire “within the next five years” (i.e. by 2028).

Ofcom Probe Three Providers Over Failure to Pay UK Number Charges

5th May, 2023 (3 Comments)

Ofcom has announced that they’ve launched a new enforcement programme, which among other things will investigate whether TelNG Limited, ETC Telecom Limited and Number Services Limited have failed to pay charges for phone numbers they have been allocated.

FullFibre Ltd Drop UK ISP Zybre from Network as Provider Faces Strike-Off UPDATE2

5th May, 2023 (14 Comments)

Customers of broadband ISP ZYBRE (Air Broadband) are facing more uncertainty after one of their remaining network partners, FullFibre Limited, informed related users that they’d taken the “difficult decision to no longer work” with the provider. On top of that, ZYBRE has also received a “First Gazette notice for compulsory strike-off“.

Survey Finds Confusion Over UK Broadband and Mobile Contracts

3rd May, 2023 (5 Comments)

A new Opinium survey of 2,003 UK adults, which was commissioned by Uswitch.com, has found that average monthly bills for broadband ISP bundles and mobile phones have increased by £18.50 and £9.50 (per month) respectively this year. Despite that, 27% of broadband and 22% of mobile users still do not know when their contracts end.

April 2023 BT Progress Update on 10Mbps UK Broadband USO

2nd May, 2023 (7 Comments)

UK ISP BT has published their latest biannual (April 2023) update on the progress they’ve made in delivering the 10Mbps Universal Service Obligation (USO) for broadband, which reveals that they’ve so far built a USO connection to over 7,000 premises (up from 5,900 in Oct 2022), with 800 further builds in progress (down from 2,000).

Ofcom UK Test New Way to Detect and Block Spoofed Numbers

28th April, 2023 (13 Comments)

Ofcom has today begun seeking feedback from the industry on the potential future adoption of Calling Line Identification (CLI) authentication, which – once the UK has fully transitioned to digital landlines – could be adopted as a new approach to detecting and blocking “spoofed” (fake) phone numbers.

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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Ofcom UK Take Tough Stance on Rules for Wireless Broadband Kit UPDATE

26th April, 2023 (13 Comments)

Some operators of Fixed Wireless Access (FWA) broadband ISP networks in the UK have expressed concern to ISPreview after Ofcom appeared to toughen their stance on the compliance of related hardware with their rules. Some providers fear this could effectively ban their kit, reduce choice in the market and push up costs.

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New Bill to Boost Consumer Protection on UK Broadband and Mobile

25th April, 2023 (6 Comments)

The Government will today introduce their new Digital Markets, Competition and Consumer Bill (DMCCB), which among other things also promises several new protection measures that could benefit customers of broadband ISPs and mobile operators (e.g. clearer contract information and making it easier to exit a contract).

Ofcom – Only 220,000 UK Homes on Cheaper Social Broadband Tariffs

24th April, 2023 (11 Comments)

Ofcom has today published their latest UK consumer affordability report, which finds the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 220,000 households (up from 136,000 six months ago). But that still represents just 5.1% of households on Universal Credit (4.3 million).

Fideres Claim Virgin Media and TalkTalk Overcharged for Voice Only Lines

19th April, 2023 (2 Comments)

A new study from economic consultancy firm Fideres has accused UK telecoms regulator Ofcom of “tacitly allowing” TalkTalk, Virgin Media (VMO2) and other voice-only landline providers (e.g. SSE) to overcharge consumers by up to £200 million since 2009 (£100m by TT, £50m by VMO2, and a further £50m by smaller providers).

Smart Data Council Looks to Tackle Broadband ISP Loyalty Penalties

17th April, 2023 (17 Comments)

The UK’s Department for Business and Trade (DBT) has today launched a new “Smart Data Council“, which aims to help cut consumer bills, such as by finding ways to make it easier for consumers and businesses to find the tariffs best suited to their needs, or reduce the “loyalty penalty” that customers face when switching providers.

Dear UK Broadband ISPs – Make Your Post Contract Prices Clear

12th April, 2023 (25 Comments)

We’ve lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK – particularly larger players – that fail to clearly inform their customers of how much their package will cost post-contract. As a result, consumers often feel misled when it comes time to re-contract.

Ofcom Set to Refer UK Cloud Market for Competition Probe

5th April, 2023 (6 Comments)

Ofcom’s ongoing probe into internet-based UK cloud services, which tend to be dominated by big providers like Amazon (AWS) and Microsoft (Azure), has uncovered practices and features that “could limit competition” and is proposing to refer the market to the Competition and Markets Authority (CMA) for further investigation.

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Frustration as Ofcom See Delay to Faster UK Broadband ISP Switching UPDATE5

3rd April, 2023 (12 Comments)

Consumers looking to change broadband providers in the UK will be unhappy to learn that the UK telecoms regulator, Ofcom, has confirmed a delay to the introduction of their faster and more extensive One Touch Switch (OTS) migration system – possibly by 6 months or more – because ISPs are not yet ready to support it.

Ofcom Raise UK Automatic Compensation Payments for Broadband Woes

31st March, 2023 (8 Comments)

The UK telecoms regulator, Ofcom, has today increased the payment amounts issued to consumers under their automatic compensation system, which requires some home broadband ISPs to compensate customers (cash or bill credits) for internet connectivity mishaps and delivery delays.

Fibrus Bring Rural UK FTTP Broadband Network to 250,000 Premises

29th March, 2023 (13 Comments)

Infracapital-backed broadband ISP Fibrus, which is rolling out a new 10Gbps capable Fibre-to-the-Premises (FTTP) network across both Northern Ireland and the North of England (Scotland will follow), has issued a progress update that reveals they’ve now covered around 250,000 premises and have 36,000 customers (take-up of c.15%).