Broadband ISP Giganet Secure Gold Standard in Five ISO Accreditations UPDATE
Giganet (Cuckoo), which is deploying their own UK full fibre (FTTP) broadband network and selling via existing networks (e.g. CityFibre, Openreach), has today announced that they’ve become one of the first ISPs in the country to be certified for five ISO accreditations (international standards) under a UKAS-approved auditing body.
Working with Alcumus ISOQAR, Giganet claims to have “pulled out all the stops” to reach the gold standard in Quality, Environmental, Health and Safety, Information Security, and Business Continuity. But annoyingly, they haven’t listed the exact ISO codes for each accreditation.
The broadband provider says it was inspected in two stages, with the first comprising a five-day audit focusing on the Integrated Management System. Stage two entailed a 20-day audit across 30 functional departments within Giganet, including build, operations, people & culture, sales, and partner management.
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Lee Meek, Head of HSQE at Giganet, said:
“These ISO certifications are a huge step towards fulfilling our goal of being ‘the most recommended way to connect,’ and it could not have been done without the help of our team.
The purpose was to ensure we had processes in place that worked, could be evidenced, underwent regular review, and conformed to safety and information security policies and procedures.”
Our customers can rest assured that we have an Integrated Management System that works and conforms to the criteria set by Alcumus ISOQAR. This gives our partners the confidence to know they are working with a provider that has processes in place to keep their employees safe and data secure, as well as continuously improving to give customers the best possible services – whether that’s high-quality customer support or a hyperfast broadband connection.”
We should point out that a number of other providers, such as Fibrus, have also secured most of the same accreditations. But it is tricky to compare such things.
UPDATE 4th July 2023
Giganet has kindly provided the full list of ISO accreditations.
ISO 9001 – Quality
ISO 14001 – Environmental
ISO 45001 – Health & Safety
ISO 27001 – Information Security
ISO 22301 – Business Continuity
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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LOL. They didn’t get a gold star from their clients last year when there was the “Brighton Hill incident”. Let’s just say their network resiliance was absolutely shambloic.
In fairness 4,000 Openreach customers were also affected, as were the Royal Hampshire County Hospital and Andover War Memorial Hospital. Resilience is something you pay for, it’s typically not a freebie included in residential broadband contracts.
Ben – not when you are paying over £250/m for a leased 500mbit line to a business IN WINCHESTER and they cannot offer any other backup option and slow to fix their IP phone system as well!
They certainly seemed to be laying their network around mine super carefully. Having originally been told by them go live was October last year, then April, now won’t give a date. All I can see in one.network is constant rectification of failing checks for the last 6 months. Still better than Trooli’s chuck it in cheap and skip the difficult roads approach I suppose(i.e. mine).